Best posts made by joseph_1979

@andy It must be something specific on your machine as no other member has reported such an issue. Please check that you have the most updated graphic driver (perhaps uninstall it and install it again). You have encountered this issue on this application only or you had similar issues. What is the model of the PC and which graphic card is installed?

@chopstix

Regardless of the chemistry (uh the days where we had to learn all those formulas !!) of the batteries implemented on Reolink bat cams, cold weather will impact their ability to function. Since batteries run on chemical reactions, and as temperatures drop, these reactions are slowed down and increasing the resistance (the electrolyte becomes more viscous and less conductive at low temperatures), limiting the battery’s operating capacity. Even though lithium-ion batteries perform the best in cold temperatures, they still have a safe operating temperature range that should be followed. Additionally, they have a built-in Battery Management System that prevents them from unsafe operating conditions and won’t allow the battery to operate outside the safe temperature range or accept or charge when the internal temperature of the battery drops below 25°F.  

Reolink states that their batteries should be charged at temperatures between 0°C and 45°C (32-113°F), and do not use the camera if the temperature drops below -10°C(14°F). But this is the engineering threshold which is lower than the design one. It will operate at more extreme temperatures as customers have witnessed. This, of course, reduces life span and performance. 

Here in Europe it's sunny with temperature reaching 18 degrees Celsius.

@alvaro2 Good. But the problem of the guard point deviation will never be solved. I also noticed that in total darkness the E1 OD is not so sensitive even though the sensitivity is set to high. At day time it's brilliant though. So they need to optimize the detection during total darkness. The integrated IR seems to be inadequate. I can add an external illumination to it but this is not the appropriate solution.

@user_594027275649135_594027275649135 After rebooting the dynamic settings in the camera (ordered by the client to forward stream) are lost and the application is unaware of what happened at source (camera). So there will be no streaming towards the client and the client doesn't check the stream. I think Reolink should monitor the stream and if no more packets are reaching the client, it shall re-activate the recording. So for the moment I suggest you to inhibit the rebooting at the camera side.

Hi Reolink Team,

I did capture some traces at both the RLC511WA and the Client sides and noticed that the all the packets transmitted by the camera have reached the clients. You have a byte denoting the packet number. When the playback was set to low, the video preview was smooth and the sound was continuous. This means that at low resolution setting the camera was able to transmit the packets at a CBR with no packet loss or delays between packets.

Then I changed the resolution to CLEAR and despite that there were no missing packets, the video can be seen sometimes freezing and the sound chopped. This is apparent when there is movement in both live and previews. There was no issue of bandwidth at all and both the source and the target were on the same subnet. Thence the issue is at source. It could be inefficient H264 encoding (I guess software encoding is used) at high resolution or hardware issue. I also noticed that the max downloading speed for FTP is 1.2Mbps. This is low especially when you are on the same subnet.

I even changed the bit rate for 5Mbps with the recommended value of 1536kbps but didn't observe any improvements.

I checked another model, the Argus 2 and the same issue has been observed at high resolution. Appreciate if the engineering team check and get back to us with their findings.

Regards,
Joseph

@user_585783633887262_585783633887262 If trunking has not been prepared before finishing the house then the only option is WIFI. But should not pose an issue at all as there is adequate bandwidth. Let's see the outcome after the arrival of Samsung EVO SDXC.

@harrylane3_531242661216426 Indeed. Hope Reolink provides a solution to this. Will notify them.

@big_ted In Europe it was immediately available once it was published. Well you are the first to celebrate new year and the last to have Google play update....

@user_585783633887262_585783633887262 the way you described the facts it seems to me a firmware issue. It's hard to believe that all SDs became faulty within days apart and which have been in use for a few months. The common task done on all cams is the firmware upgrade. Check with the new SDXC and if it doesn't work then ask Reolink to push you the previous firmware.

@bp787_46270538891 Same for 8.10beta if you want to test it out.

@resen-berri_509347230924980 Can I ask you a question please? Why do you want to get rid of Arlo doorbell? And what are you expecting from Reolink. We just want to hear feedback and in what areas Reolink can improve.

@clarkjoebob_386998004736156 Never heard of. Try to restore the camera. If unsuccessful then email Reolink support.

@andy There is some incompatibility between the Reolink client and your graphics driver. Uninstalling and re-installing the driver will not help. Can you please email Reolink support, maybe the R&D came across this issue? In the absence of diagnostic logs I cannot do much.

@big_ted I never had any issue with HW decoding both on my notebooks and Android smartphones. I did some testing and seems stable. However, I need more time to test more functions. They still need to be consistency throughout the applications. This is really easy to fix.........just change text in the code.

Moreover they need to augment file transfer rate for the FTP........1.28Mbps is too low for files exceeding 80M. Fiona please take note.

@mamymam2013_465350299701478 Yes, this is the most stable official Win client available to the general public. I am using the 8.10beta which is still in beta version. Hopefully we shall shortly see the final version.

@reolink-fiona I will test it out. In Google play I saw a reply from Reolink stating that android version 4.34.0.4 is out. Can you make this available to us? Thanks.

@big_ted I do have the TrackMix WIFI model and have upgraded the firmware through the Windows client. I found some issues during testing and were resolved.

@rainman You are right............but there are priorities which Reolink R&D decide which and when a feature/function shall be implemented.

@reolink-fiona I did see lots of improvement and have tested most of them. Thanks for sharing. Good Job. Please let us know if there are new firmware to test out.