Reolink updates Learn More
Meet Reolink at IFA 2024! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
@harrylane3_531242661216426 Indeed. Hope Reolink provides a solution to this. Will notify them.
@clarkjoebob_386998004736156 Never heard of. Try to restore the camera. If unsuccessful then email Reolink support.
@reolink-fiona That's better. Please push development team for more enhanced features which have been requested by members. Thanks for providing the client for us to test it out.
@bp787_46270538891 Same for 8.10beta if you want to test it out.
@reolink-fiona We have seen features introduced related to new products but I think features related to the security of the camera per se have been left a bit behind. For instance I wish to see some of the following suggestions being implemented on your products. These will definitely give more peace of mind to your customers.1. Introduce a log of the source IP logging on to the camera. Have the last 20 IPs together with timestamp logged and exposed them to the Administrator account. Here one can check if someone else tried to log the camera. This should be read-only and cannot be erased even if the camera is rebooted or restored.2. Send a push notification or email when user fails to log to the camera. You have introduced the account locked feature but this is not enough as after timeout the account will be unlocked and you have no idea that someone tried to log on.3. Add the possibility to send a push notification when a user logs the camera within a configured time period.4. Add a privacy shutter which inhibits any recording. This has to be password protected by the admin.5. Introduce a heartbeat mechanism between the camera and the P2P servers and in the event of failing to receive say 10 consecutive requests then send an email/push notification to the user that communication with the camera has been lost. Of course this will definitely increase the load on the servers of the service providers providing the p2p service.6. Encrypting the mp4 files in the SD/NVR (using AES 128/256 bits) and files can only be viewed from the Android/Ios and Windows/Mac applications using the combination of UID and password of the camera. Then if the customer wants to pass this video to police then it can be exported with no protection.
@andy There is some incompatibility between the Reolink client and your graphics driver. Uninstalling and re-installing the driver will not help. Can you please email Reolink support, maybe the R&D came across this issue? In the absence of diagnostic logs I cannot do much.
@big_ted I do have the TrackMix WIFI model and have upgraded the firmware through the Windows client. I found some issues during testing and were resolved.
@quizzical Uh........... again!! Perhaps more issues. Have no idea of what is happening. @fiona Can you please let us know what is happening on the doorbell firmware? It seems to have been pulled out twice in the last 2 days.
@mamymam2013_465350299701478 Yes, this is the most stable official Win client available to the general public. I am using the 8.10beta which is still in beta version. Hopefully we shall shortly see the final version.
@reolink-fiona 1 or 2 sec should be enough to mitigate triggering upon light switching.
@dylantkline_629871480078705 It has been temporarily pulled out from the download center. Most probably they are finalising the final 'stable' version.
@rainman You are right............but there are priorities which Reolink R&D decide which and when a feature/function shall be implemented.
@keithsrobertson Excellent. Can you please report it to Reolink support citing your graphic driver version? This seems to be one of the big problems with this client.
@john_350143387672724 Maybe the framework behind the 8.10.x is different from that of 8.8.x. Download of large files was fixed in previous beta version as you correctly stated.
@user_63_633151097208875 I won't think this will ever be entertained. If stored in another external device other than internal SD or cloud then you need to play the files using a 3rd party application.
@keithsrobertson Thanks and appreciated.
@reolink-fiona Now the resolution settings are being stored and retrieved correctly. As for the application starting time, it seems to be the same as the previous version. As stated we are here to support you and before you launch the client.......put it here and we shall test and provide feedback. Thanks for your support and good work.Performance and resource usage is quite good. I left it in the background for around 3 hours and no freeze. But whenever there is an upgrade.......there is always an omission of a feature :)............ No full screen again. Please put it back.
@user_63_633151097208875 Just do a search on P2P protocol and you will get an idea of how data flows between the client and the IP camera. Once I did get into details and maybe you can do a search in the community articles. As to enhance security, have a strong password and change it say every 2 months and if you have fw then implement some rules.
@user_640589945716798_640589945716798 Kindly note that Reolink cameras support FTP and FTPS. SFTP is not supported. You can use Cerberus FTP server for file transfer using FTPS.
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!