Best posts made by joseph_1979

@reocam_448003255267488

Push Message Notification works on both WIFI and Cellular and works only on Android and IoS.

1 When you run the Reolink client for the first time, it will register to the push message service provided by Google FCM (Android) or Apple APNS (IoS).

2 The push service FCM/APNS generates a unique token to identify the device+application and returns this token to the application. Note that the google/apple services running on the smartphone will update the FCM/APNS with the source Public IP of the smartphone.

3 When you enable push notification on a camera, the application transmits the token together with the UID of the camera to the token maintainer hosted by Amazon.

4 The token maintainer checks if the UID is already available. If not a record is created with UID as the index and token added as a field in the record. If
the record exists, the new token is added.

5 When the camera detects an object and the push notification is enabled, a message containing the UID is forwarded to pushx.reolink.com ( will hit the server mentioned above -- you can check its IPs with nslookup -q pushx.reolink.com). The application workflow requires a push notification to warn all registered devices/apps.

6 The push provider (Reolink message handler running on AWS) reads the database using the UID as the pointer to the registered tokens. Note that a camera can be enabled from a number of smartphones, each of which has its own token.

7 The push provider (Reolink message handler running on AWS) sends push notification requests to the push service (FCM or APNS) for each token.

8 The push service (FCM or APNS) broadcasts the notification messages to all registered devices using the source Public IP. So if the IP is assigned to a mobile operator then the push message is sent over the mobile packet data i.e. FCM -----> Internet ----> IP core of mobile operator - PGW - SGW/MME - eNodeB - smartphone (assuming 4G). If your smartphone is connected to WIFI then we have Google FCM -----> Internet ------> ISP IP core ---------> GPON OLT (assuming fibre to the home) ------>GPON ONT at your home ------> router at your home ---(NAT Public to Private IP)------- smartphone connected to WIFI.

And if you need to know how media is conveyed between camera and client then read my explanation at https://community.reolink.com/topic/87/how-does-the-reolink-uid-actually-work/2?post_id=22657&_=1739217026299

Hope that now you have a clear picture of how things work.

@reolink-oskar Uh mistake in the announcement. I thought so.

@walders Re: point 2. Reolink are aware of this and stated that they shall provide a fix in a fw upgrade of the Home Hub. So for the time being leave it as standalone.

@mamymam2013_465350299701478 indeed it's hard to build trust and reputation but can be destroyed in seconds. Once destroyed you won't get it back no matter what you do.

@kimchigun that's what cost cutting yields to. AI support is nowhere near to well-trained human.

@chopstix I did mine from Aluminium sheet. But its quite good. Love doing it myself.

However, as a test I left one of the Argus PT Ultra without any protection. So it will face strong wind (up to force 7), torrential rain, direct sun with temp up to 40 deg C, dust, humidity up to 90%. So far no issue.

Reolink should start to close the gap with other brands by introducing more detections such as sound, package, facial recognition and temperature.

@big_ted Let's see the results especially at dark. I have been doing a lot of tests and would say that the detection at day time is awesome, rarely it misses an object. But I won't say the same during the night when it solely depends on its IR. Sometimes both my RLC511WA and E1 OD miss an object every now and then during the night. I asked support to tune the AI detection during the night time when the cam is in quasi total darkness. Otherwise they are doing a good job though we ALWAYs want more and more.... but mostly is software and this won't take long to implement.

Hello,

In this chat there are a lot of fantastic ideas and it would be great that these are somehow collected in a table and Reolink support give a follow up say every week. Customers wish to know what is being done on each proposed suggestion or issue. Informing customers that your suggestion will be forwarded to the engineering team is not enough. Customers have to be constantly updated. And one must give some proposed dates of implementation. Reolink engineering team has to be aggressive in implementing new functions and sorting out bugs. Other suppliers takes this seriously and sort out issues quicker. We are here not just to complain but to improve your products and support.

@reolink-fiona We need more selections...60s, 90s and 120s or I would make it selectable between 15 and 180s. After all it's a software timer.

@user_718562609025233_718562609025233 No. I don't have any NVR. I just record on the micro SD.

@reolink-fiona Surely that the team has to prioritize and evaluate their implementation. This is what I do at work. But at least there is the list with the time lines and updates. Listening is not enough. Customers seek action.

I have seen various requests in this community and reddit whereby customers have requested old firmware versions, maybe following a bad upgrade or an upgrade which failed to provide the desired outcome. Contacting support to get the previous firmware may take days and this cannot be the case for security. Therefore it is recommended to have the old firmware of the cameras also available in the download center.

@avperede_213931771191537 From the specs of the POE doorbell, you can see that it can be powered either using POE or 12-24VAC 50/60Hz, 24VDC. For data you can use the ethernet cable.

@reolink-fiona Please include the latest firmware of E1 outdoor in the download centre. Even though there are different hw versions, just add them. How can I know which is the latest version of my E1 outdoor?

@reolink-fiona For battery operated cameras they need your support team to make it available for download, but others can be freely added on the website. Of course if it is known that the firmware is buggy then it should be excluded. This saves requests to support team and even allow customer to restore their cameras quicker. I guess that the software engineers did implement a check of the firmware against the hw before the customer applies the upgrade as otherwise it was cause more issues. The less you off-load the more efficient the customer care will be.

@user_636209684303977_636209684303977 Indeed and it will be enriched with more features.

@gmac71624_538988406644942 Do you have the same SSID for both 2.4 and 5G? Try to have distinct SSIDs. I have Argus 3 pro and it is connected to 5G.

@joseph-chircop_497308027822318 Reolink Administrator..........Please take note. Thanks.