Best posts made by joseph_1979

@reolink-oskar Uh mistake in the announcement. I thought so.

Reolink should start to close the gap with other brands by introducing more detections such as sound, package, facial recognition and temperature.

@big_ted Let's see the results especially at dark. I have been doing a lot of tests and would say that the detection at day time is awesome, rarely it misses an object. But I won't say the same during the night when it solely depends on its IR. Sometimes both my RLC511WA and E1 OD miss an object every now and then during the night. I asked support to tune the AI detection during the night time when the cam is in quasi total darkness. Otherwise they are doing a good job though we ALWAYs want more and more.... but mostly is software and this won't take long to implement.

Hello,

In this chat there are a lot of fantastic ideas and it would be great that these are somehow collected in a table and Reolink support give a follow up say every week. Customers wish to know what is being done on each proposed suggestion or issue. Informing customers that your suggestion will be forwarded to the engineering team is not enough. Customers have to be constantly updated. And one must give some proposed dates of implementation. Reolink engineering team has to be aggressive in implementing new functions and sorting out bugs. Other suppliers takes this seriously and sort out issues quicker. We are here not just to complain but to improve your products and support.

@reolink-fiona We need more selections...60s, 90s and 120s or I would make it selectable between 15 and 180s. After all it's a software timer.

@user_718562609025233_718562609025233 No. I don't have any NVR. I just record on the micro SD.

@reolink-fiona Surely that the team has to prioritize and evaluate their implementation. This is what I do at work. But at least there is the list with the time lines and updates. Listening is not enough. Customers seek action.

I have seen various requests in this community and reddit whereby customers have requested old firmware versions, maybe following a bad upgrade or an upgrade which failed to provide the desired outcome. Contacting support to get the previous firmware may take days and this cannot be the case for security. Therefore it is recommended to have the old firmware of the cameras also available in the download center.

@avperede_213931771191537 From the specs of the POE doorbell, you can see that it can be powered either using POE or 12-24VAC 50/60Hz, 24VDC. For data you can use the ethernet cable.

@reolink-fiona Please include the latest firmware of E1 outdoor in the download centre. Even though there are different hw versions, just add them. How can I know which is the latest version of my E1 outdoor?

@reolink-fiona For battery operated cameras they need your support team to make it available for download, but others can be freely added on the website. Of course if it is known that the firmware is buggy then it should be excluded. This saves requests to support team and even allow customer to restore their cameras quicker. I guess that the software engineers did implement a check of the firmware against the hw before the customer applies the upgrade as otherwise it was cause more issues. The less you off-load the more efficient the customer care will be.

@user_636209684303977_636209684303977 Indeed and it will be enriched with more features.

@gmac71624_538988406644942 Do you have the same SSID for both 2.4 and 5G? Try to have distinct SSIDs. I have Argus 3 pro and it is connected to 5G.

@joseph-chircop_497308027822318 Reolink Administrator..........Please take note. Thanks.

@alessiogian_760987134431472 use the Windows or Android client go to networks/advanced and enable https/http.

@icecoolwrx_610440673022001 You really pushed it hard. If it is sealed then there is no way to extract it back. Easiest way is what you stated, to re-insert another one. You should feel a "click" when the sd card is in deep enough. Follow this link https://support.reolink.com/hc/en-us/articles/360020273853-How-to-Install-Micro-SD-Card-for-Reolink-Cameras?gclid=CjwKCAjw-L-ZBhB4EiwA76YzOYIukrx4rJHW8y2TwWS-WedyPVYauNHirrIcKwIq22IMiwjZD2FwohoCVlQQAvD_BwE.

@m-buchhorn_450363664433286 I have already notified support about these but so far nothing has been changed. As you stated, clear, med and fluent have no actual meaning and they have to be consistent. This is something which won't take time to change. Thanks for pointing it again as I have forgotten to follow it.

@chopstix it will be less. Try it out. Stay in motion.

@user_610825237635130_610825237635130 I had the same issue with another model and once upgraded I set the alarm delay and object size and it didn't appear again. Hopefully they will release it shortly.

@reolink-fiona even links to the docs shall be more than adequate. But at least there is somewhere members can search for.