Posts made by joseph_1979

@user_827561404055684_827561404055684 No. But you can either get this log from the ftp server or run Wireshark at the egress of the router and filter on ftp.

What is the issue?

@budget_831216332738709 If you have no access to camera from any client then the only solution is to reset the camera.

@engrguy_908523549638881 Try to use email where a oicture is attached to the email. You can take a photo or initiate a video recording by clicking on the respective icons appearing on the screen when in LIVE view.

It could be that the object moved quickly from the field of view and so it won't be recorded. You need a plug in camera ( POE or WIFI ) which continuously records and can provide 10s recording prior the event. This is not available on battery cams.

@ram_799163019051222 Unfortunately no. If used as 24x7 the consumed current will be higher than the charging current. Opt for a POE or mains powered WIFI doorbell for 24x7 recording.

@brodie Did you take it up with their support?

@chopstix You should get a CX810 or perhaps asking to test out the CX820 which is still not yet available. I have the Argus 4 Pro and during the night the view is quite colourful. The street lighting is adequate.

You have some reflection from the wall.

@cle_911680035188990 Before using the shortcuts ensure the push notification is enabled and working on all cameras. Then use the activate shortcut....even though already activated. Just once. Then use disable shortcut....and when you go out enable shortcut.

I have the home hub pro and I disabled its WIFI. I am using my WIFI network which covers all my house and garden. I connected the HHP to the switch...or it can be connected to the router.

Don't forget to check for any newer firmware at their Download Center. You have to manually update the cams. For battery cams you have to ask support on support @ reolink . Com.

@nick_26792935116 This can be seen from the updates. See when they have released the last Win update. Most customers are integrating their cameras to third party applications such as HA which provides features not yet available on any Reolink application. The Reolink Windows application is not meant for 24x7. This is how I see it.

@travasaurus_893442009145504 This is so on all clients (Android/Windows.. don't use IOS/MAC) for all dual lens 180 degrees wide cameras. DUO 2, 3 and Argus 4 Pro.

@cle_911680035188990 Why don't you use the shortcuts. One to enable and one to disable. Have a look at https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App/

If the cams are connected to the Home Hub, a schedule is added to the shortcuts. See https://support.reolink.com/hc/en-us/articles/37479538798105-Introduction-to-Scene-Mode-for-Reolink-Home-Hub/

So you save all your videos to their SDs and if the camera is stolen........ no evidence. Consider adding a Home Hub Pro even though these cameras have FTP and you can ftp the video to an ftp server.

@chopstix To the best of my knowledge time lapse photos are saved to the SD only.

In case of NVR, a time lapse can be exported from a recorded video onto a USB attached to its USB port.

In case of Home Hub Pro (HHP), you can enable the time lapse but it is saved on the SD. Once completed one can watch it using the appl. through the HHP.

@brodie I had the same issue with 4.51 but once I upgraded to 4.52 I didn't get any more lags in playback x1. For sure there is room for improvements on both the live and the playback modes esp when having WIFI cameras. Normally video and audio streaming use UDP but they use TCP when locally connected. Hopefully this will be fixed.

Do you experience the same lagging if your smartphone is on the same WIFI as the cameras?

@user_736098558853348_736098558853348 It's unusual. Some people don't insert correctly the c-type plug into the socket on the camera. One has to push a bit. If you encounter the same issue and while still under warranty then I suggest you to email support on support @ reolink.com.

@user_914458500501648_914458500501648 Correct. Applies to most Windows applications.

@user_603788725944329_603788725944329 The DUO 2 cams (don't know on DUO 3) don't have WIFI band preference and since you have one SSID for both 2.4G and 5G the cam tries to connect to anyone with strong signal. Can you create different SSIDs for 2.4G and 5G? 2.4G has longer range as it has longer wavelength.

@smiles_891607800037615 The official article code is the one indicated in their site. Only from 3rd party they have these codes which are confusing. So every 6 months or so email support to check whether there is any newer fw.

@big_ted you can check the data package associated with the SIM by entering to the SIM service on the cloud tab.

@flashmagnum I am on Android client version 4.52 and when the icon shows one box then when you click on the camera you get the wide-screen view only. You need to swipe to the left to get the telephoto view.

@big_ted Nobody is asking anymore for the Windows version. More customers are using the Android/IoS and 3rd party applications like HA, BI, etc. Even Reolink are not updating their Win and Mac clients.

@smiles_891607800037615 You bought this cam from 3rd party and so better to email support citing your hw build and fw version. For sure I saw someone updated this to DB_566128M5MP_P.3215_2404072241.D340P.OV05A10.5MP.REOLINK. Email them on support @ reolink . com