Posts made by joseph_1979

@tomselbyuk_331910860959874 This client uses old DirectX9 libraries. It will not do any harm in adding it. The DirectX11 libraries will not be overwritten. Otherwise email Reolink support.

@user_721949733916897_721949733916897 The icons represent timer, any motion, person, vehicle and pet recording. Timer refers to the continuous recording while the other three are motion-triggered recordings.

@pdownes2001_384636162646205 I have v8.12 and have both live and playback views for the WIFI doorbell. Do you have audio?

Can you delete it and add it again? Take note of the UID before you delete it.

@campcam_488432990896341 Check this out https://community.reolink.com/topic/4684/rlc-823a-rlc-523wa-tracking-beta-4-0-firmware-added-auto-tracking-horizontal-range-schedule

@campcam_488432990896341 First ensure that the camera has the latest firmware. You can check this in Reolink Download Center website. There is a drop down list of all the models.

In the auto tracking there is the horizontal range. Did you try to limit the range to cover your area of interest?

@user_721929311629444_721929311629444 If the camera is in service you can get the UID from the INFO menu or you can get it from the qr code you have scanned in your mobile during installation. Otherwise you need to email support and provide the invoice of the purchase. Maybe they have it assigned to the UID of the camera.

@treehousesecurity_606065444647003 Which model? Is this a battery operated camera?

@user_721936541348000_721936541348000 Pls provide more details.

@tomselbyuk_331910860959874 Install DirectX9 and see if this solves your issue.

@axel_92_537601962713277 It will send a push message notification to your smartphone if enabled. Calling smartphone is not yet available on Reolink doorbell.

@reolink-lorenz Once again we have the issue of the notification sound. It is taking the default notification sound and not the one selected. Please ask dev team to fix it and provide an updated client.

@reolink-lorenz In some countries 4G coverage is by far less than the 3G. The issue is if the camera is on the LAC/TAG border where there will be 3G/4G handovers. Moreover other competitors have this option. Anyhow it's a company strategy.

@reolink-lorenz Noted. Thanks a lot.

@user_721697477497073_721697477497073 Just a test. Can you repeat the scenario but before doing so please adjust the Timezone to say GMT+4?

@reolink-lorenz I would add it as an option in the next firmware release for all the 4G models.

@reolink-lorenz Thanks for the update. Members are still hoping that one day the 5MP cams have the 16:9 aspect ratio in single live view.

@info_308588974215389 I just installed v8.12 and I can watch all the cameras. Which models you are unable to watch? What do you get? Just audio and no video?

@reolink-lorenz Thanks a lot. Not yet available in Europe on Play Store.

Can you please tell us what has been optimised so we do further checks?

@ben-l_363180304232580 There is the horizontal range under Detection Alarm. Ensure you have the latest firmware. Go to Reolink download center and check it out.

@user_646694167957601_646694167957601 You're welcome. Solved in a couple of minutes....