Posts made by joseph_1979

@jm_fort_525559425302685 Issue is in reading the file downloaded from the camera. This works only if you have upgraded from the first 8.10.0. If you have installed v.8.10.4 as your first client or upgraded from .3 then you have such an issue. This has been corrected in the next upgrade.

@user_704954384928963_704954384928963 First you need to establish whether the camera is using FTP or FTPS. You can check this by capturing a wireshark trace or check the logs at the server side.

In case of FTPS, TCP handshake uses TCP port 21 if it's an explicit connection and TCP port 990 if it is an implicit connection. For SSL handshake the server can negotiate a port for passive or active transfer. Passive transfers are on TCP port 3000 to 3050. Active transfers are on TCP port 20. Reolink cameras support only the explicit connection.

You may install Cerberus ftp server (trial version) on your PC and check this out.

@igor-slabchenko_673018933325951 Problem 2 shall be resolved by the next upgrade v8.11 together with the missing icon. v8.10.4 is unable to read the file downloaded from camera which contains the table of the dates and time when detection has been triggered. But this was fine with v8.10.0 and if you have upgraded to v8.10.2....3....and .4 it would have worked. I am on v8.10.4 and don't have these issues. Icons in the live view will be moved out of the view screen.

I can't understand problem 1. Can you clarify a bit further?

@user_688322952421586_688322952421586 Then I suggest you to email Reolink support who may have a better solution. I am a customer like you :).

@user_688322952421586_688322952421586 Take note of the settings and try to restore the camera. Try it on one of your cameras.

@user_704910494892179_704910494892179 They will shortly release a client upgrade v8.11 and hopefully we expect that such issues don't crop up again. But as I stated in a number of comments I have v8.10.4 on both Windows 10 and 11 and I do not have the issues of the missing control icons. So it must be that this is created by a specific scenario, maybe the upgrade procedure. I know it is frustrating but in your case I will go back to the 32 bit client v8.8.5 until the new one is available.

Try to move the mouse slowly where the icons normally appear. See if they come up.

@strangerjona_704168632094884 Indeed.

@user_591802669494345_591802669494345 Yes you can add Argus 3 Pro to the cloud service. For the basic plan, only one camera can be bound to the cloud.

@strangerjona_704168632094884 Last year I did ask for sound detection but seems not yet on their priority list.

It seems that the priority list is based on customers request to support. So please send your request on support(at)reolink(dot)com Replace (at) by @ and(dot) by . Sometimes the site restricts us from adding ULR.

@sjcasas_541890142322899 Go to Camera/Info and you should see the camera name. Click on it and change it.

@js1547_457196343931021 Check this link https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

Hopefully we shall soon get a new upgraded client.

@p0zeta20_671917366853819 Send email to support(at)reolink(dot)com Replace (at) by @ and (dot) by .

@user_657668497326169_657668497326169 Check out the Trackmix. This is my fav and never had any issue. Any particular requirements other than vandal proof.

@user_606336578228256_606336578228256 Can you try to delete the camera and add it again? I think if you move the mouse slowly at the bottom they might pop up. If still unable to get them back then install version 8.8.5 until it will be fixed.

@user_704507809738906_704507809738906 Check out this link https://support.reolink.com/hc/en-us/articles/9594848355865-Troubleshooting-for-Argus-Eco/#:~:text=If%20you%20find%20the%20camera,start%20to%20set%20it%20up.

@user_704522064679100_704522064679100 Restoring/Resetting the camera will set the parameters to their default factory values with the exception of the WIFI settings. This is done purposely as otherwise you will have to bring down the camera and connect it to the router and set up the WIFI configuration..

@user_657668497326169_657668497326169 Check out this link https://reolink.com/product/rlc-842a/?gclid=CjwKCAjwyqWkBhBMEiwAp2yUFn3npyN31SObzYbdf3yhhH361SKNQ9gz1BngddesVJhRgXNq_D59aBoCb1gQAvD_BwE

@jm_fort_525559425302685 It is still there as illustrated below. Can you check that you have recordings? I am using v8.10.4.

@thornton_620874794598455 A42 is working fine. Perhaps you can update the client on this smartphone. On S20fe there is something wrong. Can you install an older version on S20fe? Email Reolink support for an official older android reolink client.