Posts made by joseph_1979

@georgerenner2_519552405393578 Have a look at https://support.reolink.com/hc/en-us/articles/900000545363-No-Audio-When-Live-Viewing-via-Reolink-NVR-Reolink-App-Reolink-Client-/

@reolink-fiona Any plans to have SDXC 512GB?

@shane It seems that you are using on old Win client. The save configuration is no longer available on the newer Win clients.

@perkins-tony_647500713214819 This leads us to either a firmware or hw issue. Yes, it could be a leaky buffer which can cause the camera to reboot. Do you have an older firmware to try out?

I am not at my other house. I will do the monitoring next week.

Once I told them to include uptime but was never implemented.

What is the frequency of occurrence? Every day...every other day...

You can also check that the camera stops sending messages to the P2P servers to update its public and private IP. Wireshark trace at the egress of the router will show this.

@alvaro2 It also depends on the power output of the router. I have an Argus 3 Pro on 5G and it is at least 17m away from router. I do not have any connectivity issue .

That's expected from plastic when exposed to long hours of direct sunlight. I did install an aluminium cover on top of the camera and so far still in original colour.

@frostbrothersinc_340849991696537 Check out this https://support.reolink.com/hc/en-us/articles/360004384713-Can-3rd-Party-Cameras-Work-with-Reolink-NVRs/#:~:text=While%20Reolink%20cameras%20are%20perfectly,to%20work%20with%20Reolink%20NVRs.

If you use ONVIF they are able to connect but with basic functionality.

@amandier_673833624432655 FDD is Frequency Division Duplexing..... All European support this and FW -- firewall rules......maybe the operator restricts certain traffic (unusual) . Most bands used for LTE in Europe are B3 (1800), B20 (800) and B7 (2600). So the camera having these bands is 100% compatible with LTE implemented across EU countries.

@ramms_119 Good to hear that. I have it running on Win 10 and 11 respectively.

@crimp-on_62210811129 yup........see one of my post at https://community.reolink.com/topic/5269/reolink-app-and-viewing-camera-over-cellular?post_id=20358&_=1685085198419 I am not too technical here but if needed I can go.

@anthony_62269329690 In the first generation of E1 OD there is an issue with the gears as occasionally the guard position deviates from its configured position. I reported this to the support on the first day I installed it. It is a very good camera but the gears are the sole issue. In addition I have also the E1 Zoom AI with tracking enabled and the guard position didn't deviate a single degree. I will check the E1 OD Pro later on.

@jose-ms-tinoco_517345230061809 Are you using static IPs or DHCP? And if DHCP is enabled, is it on the router or on the extenders(some have it too)? Client and cameras should be on the same private network.

@valdigre_54429196878 Add the camera through the appl using the UID if it has been connected to WIFI. If you are still unable then reset cameras and start afresh.

@jfrederickx_531421351882978 Under 'Record' untag 'Others' and change the schedule accordingly.

@neko818 This has been fixed in the new release 4.37.0.5.

@telemachus1947_569794869301453 If you have assigned the same WIFI credentials on the router side then there is no need to reset the camera. If you switch off and on the camera , then it should get a private IP from the router through DHCP and then it will send messages to update its IPs in the P2P servers.

@el-capitán-es-en-fuego_601440594862187 Have you taken it up with Reolink support?

@colovin_541922116624611 Nice to hear that I was of some help :). Most probably the P2P server was returning an old public IP of your camera and so the client was not able to communicate with it. However, the camera at regular intervals sends heart beat messages to the P2P servers and these messages (which include the UID --- encrypted) are used to update the public and private IPs of the camera. The UID is the unique identifier to the camera profile. You can see all this by capturing pcap traces on the egress of the router.

@perkins-tony_647500713214819 You're welcome. I am a customer like you but have engineering, Telcoms, computing and software skills and assist wherever possible members of this community in my free time.

@perkins-tony_647500713214819 I asked you to use the talk function as it drains more power. Logs are very important to diagnose and troubleshoot. I guess this is accessible only by support engineers. You may issue a trouble ticket to reolink support.