Posts made by joseph_1979

@user_688322952421586_688322952421586 Then I suggest you to email Reolink support who may have a better solution. I am a customer like you :).

@user_688322952421586_688322952421586 Take note of the settings and try to restore the camera. Try it on one of your cameras.

@user_704910494892179_704910494892179 They will shortly release a client upgrade v8.11 and hopefully we expect that such issues don't crop up again. But as I stated in a number of comments I have v8.10.4 on both Windows 10 and 11 and I do not have the issues of the missing control icons. So it must be that this is created by a specific scenario, maybe the upgrade procedure. I know it is frustrating but in your case I will go back to the 32 bit client v8.8.5 until the new one is available.

Try to move the mouse slowly where the icons normally appear. See if they come up.

@strangerjona_704168632094884 Indeed.

@user_591802669494345_591802669494345 Yes you can add Argus 3 Pro to the cloud service. For the basic plan, only one camera can be bound to the cloud.

@strangerjona_704168632094884 Last year I did ask for sound detection but seems not yet on their priority list.

It seems that the priority list is based on customers request to support. So please send your request on support(at)reolink(dot)com Replace (at) by @ and(dot) by . Sometimes the site restricts us from adding ULR.

@sjcasas_541890142322899 Go to Camera/Info and you should see the camera name. Click on it and change it.

@js1547_457196343931021 Check this link https://support.reolink.com/hc/en-us/articles/360012466173-All-Reolink-Client-Versions/

Hopefully we shall soon get a new upgraded client.

@p0zeta20_671917366853819 Send email to support(at)reolink(dot)com Replace (at) by @ and (dot) by .

@user_657668497326169_657668497326169 Check out the Trackmix. This is my fav and never had any issue. Any particular requirements other than vandal proof.

@user_606336578228256_606336578228256 Can you try to delete the camera and add it again? I think if you move the mouse slowly at the bottom they might pop up. If still unable to get them back then install version 8.8.5 until it will be fixed.

@user_704507809738906_704507809738906 Check out this link https://support.reolink.com/hc/en-us/articles/9594848355865-Troubleshooting-for-Argus-Eco/#:~:text=If%20you%20find%20the%20camera,start%20to%20set%20it%20up.

@user_704522064679100_704522064679100 Restoring/Resetting the camera will set the parameters to their default factory values with the exception of the WIFI settings. This is done purposely as otherwise you will have to bring down the camera and connect it to the router and set up the WIFI configuration..

@user_657668497326169_657668497326169 Check out this link https://reolink.com/product/rlc-842a/?gclid=CjwKCAjwyqWkBhBMEiwAp2yUFn3npyN31SObzYbdf3yhhH361SKNQ9gz1BngddesVJhRgXNq_D59aBoCb1gQAvD_BwE

@jm_fort_525559425302685 It is still there as illustrated below. Can you check that you have recordings? I am using v8.10.4.

@thornton_620874794598455 A42 is working fine. Perhaps you can update the client on this smartphone. On S20fe there is something wrong. Can you install an older version on S20fe? Email Reolink support for an official older android reolink client.

@steve_701706398327000 I do know that detection zone per object type has been implemented on Argus 3 Pro and DUO 2 respectively. I did request that this should be implemented across all the AI models and possible to add a scheduler per object type. This is all software and the routines have already been implemented on other models and so it isn't that difficult (assuming enough memory and processing power)

Try to email support and request it.

You might opt to record but exclude vehicle from push notification.

@user_704102555316464_704102555316464 Do you have any FW rule on this server? Which Windows server are you running?

@steve_701706398327000 Use detection zone as illustrated in https://support.reolink.com/hc/en-us/articles/900003638406-How-to-Set-up-Motion-Detection-Area-via-Reolink-Client-New-Client-/

I don't have this model so I cannot tell whether it has one global detection zone or a detection zone for each detection type.