Posts made by joseph_1979

@stack_663554906931267 Kindly send an email to Reolink support and quote your hardware version. They will reply within one or two working days.

@chuck_529633235447953 Then you need to do a restore.

@user_629911810629744_629911810629744 We have no knowledge of their strategies and prioritisation. On large projects I add resources and do my utmost to complete it before the agreed dates. I would like to see them implement a number of features, features which have been implemented by their competitors for quite some time.

@dgordon42_415060065599711 No. This is how it works. However, if you are connected to the home WIFI rather than receiving the push notification through the mobile operator, you will receiving through your ISP.

@smarthome-wifi_457296088305827 I am a reolink customer like you and I am here to provide support wherever possible based on my engineering/telecom/software experience. I had issues with both the application and various firmware and I took it up with Reolink support. Most of the issues I raised have been resolved but it took time to provide a finite solution. Compared to previous years they have improved and definitely there is always room to improvements especially where software is involved. I did write myriads of applications and spent time to test and retest but eventually only when the application is run by a number of customers under different platforms issues crop up. And today everyone is reducing resources and the outcome is buggy software.

Maybe the Windows client I don't use it as much as you do but never had an instance where I had to force close the client. I mostly use the Android client.

And I forwarded a lot of ideas to Reolink to implement. But they know their priorities.

@bbugaski_390328908112013 I don't shill anyone at all. I stated that I have been running version 8.8.4 on Windows 10 for a number of weeks and never had to force close the client.

@bbugaski_390328908112013 Not an issue. But I am running Win client 8.8.4 on Win 10 and have no issues.

@andrewadventure_658285543473233 Send an email to Reolink support. They are quick to reply during working days.

@andrewadventure_658285543473233 I had an issue whereby one barely hears me at the doorbell but I heard him normally at the mobile side. Reolink gave me a firmware upgrade and in the Android client they added the speaker volume control.

@bbugaski_390328908112013 Yes, this is an issue when returning from multiple windows to individual window. Hopefully this shall be resolved in the next release.

@bbugaski_390328908112013 I am running Client 8.8.4 on Win 10 without any issue at all. So there is issue with your environment. Check background programs and that your windows has all the upgrades.

@user_657961133809775_657961133809775 Kindly check with Reolink support whether there is a newer firmware even though your version is the one shown in the download center. There is no alarm delay and object size for motion detection. I only enable person, vehicle and pet detection types and have no such issues.

@andrewadventure_658285543473233 Personally I do not have much time and so whenever I have a free time slot I check here. Speaker loudness.........this has been solved with the new client where volume control has been added, wifi connections......mostly attributed to WIFI congestion or low signal strength. There are Reolink moderators who can provide assistance.

@alvaro2 Win client 8.8.4 is a official stable of the 8.10beta. So move away from 8.10beta and upgrade to 8.8.4. As already outlined when you upgrade, the cameras will be deleted. So before you upgrade take note of each UID and the credentials.

Firmware is bound to the hardware version. Whenever I request a firmware upgrade I just cite my hw version. It seems that there are many firmware versions for the E1 OD.

@amenard1958_533307347460326 I have set email alert on all my cameras using gmail and have no issue. Just ensure you use the password generated by the google account as Reolink cams can't do authentication. Go to Reolink site and search for article 360007010613. If I recall correctly error code 483 is erroneous email/password.

@mehterfaraz_321300255867016 Insert a switch between the NVR and the BB router. Then connect your PC to the switch (change the IP of the PC) and try to connect to your NVR. You may use your web browser to connect using the URL http://ip_of_nvr (assuming you left the http port 80 unchanged on the NVR). I assume that you are able to configure the NVR using the mouse connected to its USB and having a VGA monitor connected to its VGA port. You may include the network setting on the NVR to check it out.

@dbeck_417705845436546 For battery operated cameras, only administrator account is available.

@bethib4_368087625150636 Change the credentials of the accounts (users) and do a reboot if you want to disconnect them immediately.

@luis-machado-m_510059597697211 Yes, I read you have 3 GMTs and the government occasionally change the DST and this causes havoc everywhere. So on the Android phone the timezone is correct and on the Reolink application it is wrong? I always thought that this is an OS dependent rather than client.

@mikegray_495486781677795 Can you check whether the device is still bound to the cloud? https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account