Posts made by joseph_1979

@sli1-ownzu_553389274583240 I have an E1 OD and sometimes the guard point deviates by 10 degrees, of course, it depends on the frequency of tracking objects. It may be attributed to the plastic gears rather than the stepping motor. Indeed it is annoying to manually set the guard point. If it was a firmware issue they would have certainly corrected it.

@vigy_591093180735512 Reolink can use the power of AI to recognize and remove unwanted sounds from the recordings. It adds a protective layer that filters noise and delivers a clean and crisp audio recording. Once again they can be the first to introduce.

@jedi2020_32727772450952 well that will be the case during installation but thereafter you might be away from the site or need a ladder to get to the camera. This can be easily added in sw.

@reolink-fiona and why not having flames detection too....it will be the first camera on the market.

@reolink-fiona Reolink should aim for SFTP where one channel is used to handle both data and commands.

@vigy_591093180735512 There are a multitude of security features which can be added. I have passed the following to the Reolink support for consideration.

Having the username/password credential is not enough and I propose the following for your evaluation.

1. Introduce 2FA which definitely provide another layer of security fir cloud account. This has already been implemented in RING, Wyze, etc. Introduce it as an option and let the customer to activate it or not.....This has been implemented.
2. Introduce a log of the source IP logging on to the camera. Have the last 20 IPs together with timestamp logged and exposed them to the customer.
3. Send a push notification or email when user fails to log to the camera. In additional to the account locked feature.
4. Add a read only Audit log which captures all the changes made by the Admin. To include timestamp with each change made.
5. Add the possibility to send a push notification when a user logs the camera. Leave it to the customer to activate/deactivate the feature
6. Add a privacy shutter which inhibits any recording. This must be password protected and administered by the admin.
7. Introduce a heartbeat feature with changeable timings where a push notification or an email is send to the customer at specified regular intervals. Or else have the heartbeat mechanism be implemented with your servers and if this is not received for say 5 consecutive times, a push notification or an email is forwarded to the customer. This will definitely entails to augment the number of servers at your end and so option 1 is more favorable.  
8. Encrypting the mp4 files in the SD (using AES 128/256bits or 3DES) and files can only be viewed from the Android/Ios/Windows applications using the combination of UID and password of the camera. Then if the customer wants to pass this video to police then it can be exported with no protection.
9. Camera to send its IP in an email if it changes. Say camera has been stolen. Both public and private IPs are stored in the P2P servers but definitely you won't disclose it.

WE NEED TO BE PROTECTED

Hello,

In the event of a connectivity issue on Wifi cameras, customers think that the problem is attributed to the camera. To assist in troubleshooting, it is suggested to include WIFI signal measurement and a BB speed test on the camera.

Reolink should start to close the gap with other brands by introducing more detections such as sound, package, facial recognition and temperature.

@reolink-fiona And ensure you have the HEVC video extensions (H265 codec) as otherwise you won't play the video.

@noxtom3000_470435090301120 Send an email to support and they will provide you with the latest firmware. Just include the HW version.

@ramms_119 Hello, I have both the 4.30.1.1 and 4.31.0.4 versions installed on two distinct Samsung S10+ and never encountered such an issue. Live view re-appears immediately.

@raziackzing_301438517170383 Get in contact with sipport and tell them to provide the most recent firmware v.3.1.0.956_22041506. It should work without any issue. There will contact you within a day or two. I got the E1 outdoor for two months now and so far the only issue I encountered was two instances where there was nobody in the view and camera detected a person. Will send video to support in clear mode to check it out. I can solve it by adding a 1 second delay or define the object size.

@reolink-fiona Thanks Fiona for releasing the beta client. I did some preliminary tests and so far so good. I didn't get any black screen for the last two hours and not even any freezing issues. Freezing is mostly attributed to transport delays, bandwidth, jitter, etc. Of course I have an excellent transport medium with optimal bandwidth (1G/500M) both at home and at work (the service provider). Download is fine too and PTZ is fine. I will conduct further testing when I have some free time at home. From the Windows client I am able to change the timing for the guard point but this is not the case for the Android application. One has to delete and re-create.

@reolink-fiona And kindly let us know the resolution, vit rate and fps when the display mode 'med' is selected.

@reolink-fiona Please include the latest firmware of E1 outdoor in the download centre. Even though there are different hw versions, just add them. How can I know which is the latest version of my E1 outdoor?

@reolink-fiona Well all you need to add the HW version and according the selected HW version you show the associated firmware. I have IPC_523SD8. You are already doing this for other cameras like E1 zoom.

@joseph-chircop_497308027822318 I did purchase one for testing before commiting to buy additional cams. The auto tracking needs refinement and sometimes it fails to follow the person especially if the person hurries a bit. Sometimes it misses the object despite that the sensitivity is high and the smart detection set to medium. Will ask support to investigate though I suspect that such cameras are no longer given the appropriate attention after more than a year on the market.

@reolink-fiona Can you please include the latest firmware for the E1 outdoor? Any reason why this has been left out from the drop down list?

@ra44 thanks a lot for your feedback. Definitely it is plastic as otherwise the price will be much higher and becomes less competitive. But I cannot understand why they left out the IP rating which according to support is IP64. Still I see people complaining that sometimes camera fails to return to the default guard position. Nevertheless I ordered one and will evaluate it before installing others to a number of sites.

@faasio82_480971996033257 wait for next firmware update. They really need to improve in testing both hw and sw before launching the product to the public. I has the sane issues with RLC511WA but now after teo firmware updates miat issues have been fixed. You need to wait for 3 to 6 months....