Posts made by joseph_1979

@maxuline Thanks a lot. I have subscribed to be informed once a new fw is available for all my cams. I didn't receive any email and so the service is not working.

Installed. They should have added the pet detection, 5G preference, etc. These are routines which have already been deployed on other units. So most of the coding has been done and tested.

The network issue was that if there is a power outage on the router, there are instances where camera won't connect to the WIFI. I had this and did report it several times.

@reolinkshayla Does the owner shower himself?

@glenn_48835891270 This has been requested by other customers. Submit your request to support @ reolink . Com (delete spaces).

@user_799175474421935_799175474421935 I suggest you to email support on support @ reolink . Com (delete spaces)

@email_525317533946102 maybe a defective light sensor. Can you restore the camera by clicking RESTORE? Note that the WIFI settings are not lost.

@davee223_32187049783548 Most probably you have both the 32bit and 64bit clients. Remove both and do a fresh install.

@user_785205237727429_785205237727429 Yes spotlight brightness is adjustable as illustrated below.

@stu_b Email support on support @ reolink . com (delete spaces)

@nick_26792935116 There are lots of sites showing you how to capture traces on Wireshark. This site doesn't allow me to add any.

@nick_26792935116 A wireshark trace will help.

Typical log on the FTP server side.

Incoming connection request on FTP listener 22 at 192.168.1.ZZ:21 accepted from 192.168.1.YY:ABCDE
AUTH TLS
234 Authentication method accepted
SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
SSL connection established
USER ********
331 User ******, password please
PASS ***********
Native user '******' authenticated
230 Password Ok, User logged in
CWD 2024
Unable to read attributes on path 'c:\ftproot\2024' : The system cannot find the file specified.
550 No such directory
MKD 2024
Directory 'c:\ftproot\2024' created
257 "/2024" directory created
CWD 2024
250 Change directory ok
CWD 03
Unable to read attributes on path 'c:\ftproot\2024\03' : The system cannot find the file specified.
550 No such directory
MKD 03
Directory 'c:\ftproot\2024\03' created
257 "/2024/03" directory created
CWD 03
250 Change directory ok
CWD 06
Unable to read attributes on path 'c:\ftproot\2024\03\06' : The system cannot find the file specified.
550 No such directory
MKD 06
Directory 'c:\ftproot\2024\03\06' created
257 "/2024/03/06" directory created
CWD 06
250 Change directory ok
MODE S
200 Mode is Stream
TYPE A
200 Type ASCII
PBSZ 0
200 PBSZ=0
PROT P
200 PROT P OK, data channel will be secured
PASV
227 Entering Passive Mode (192,168,1,ZZ,YY,195)
STOR Backyard E1 OD Pro_00_20240306175235.txt
150 Opening data connection
SSL connection using TLSv1.2 (ECDHE-RSA-AES256-GCM-SHA384), 256 bit encryption
SSL data connection established
Successfully stored file at 'c:\ftproot\2024\03\06\Backyard E1 OD Pro_00_20240306175235.txt' (76 B received)
226 Transfer complete
QUIT
Connection terminated
The connection is closed
Connection terminated

@nick_26792935116 As you can see from screenshot below, cam starts with plain FTP and then asks for AUTH and ftp serve accepts it, it changes to FTPS using TLSv1.2.

Uh I cannot add screenshots.... Unbelievable.

Try to transfer file from your PC to Synology using the cam account.

Error 450........ like server cannot write in file.

@nick_26792935116 Try to disable ssl on Synology. You shouldn't have a trailing '/' at the end of the pathname.

Can you use Filezilla/Coreftp client and try to transfer from your PC to Synology using the cam account?

Any logs on Synology?

Did you upgrade the fw of the doorbell?

@artech I have no idea. But this should have been rigorously tested before launching it to the customers. I used to spend over a year testing a Mobile Switching Centre before putting it into service. Similarly for IMS networks. I still cannot understand how their method is going to work. I know all the technicalities around the method employed by Arlo, Eufy and Wyze.

@nick_26792935116 I presume you have provided all the rights to the account. It seems it starts to write but is restricted. Would you be able to install wireshark and capture a trace? Use FTP and disable ssl on both cam and synology.

@user_746623229407444_746623229407444 Normally they implement the feature on the camera and then they extend it on the NVR. You can reach their support on support @ reolink . com (delete spaces). I am a customer too and assist members wherever possible.

@user_746623229407444_746623229407444 Yes, I know about this. It has to be used as a standalone.. that is connected through a switch.

@user_746623229407444_746623229407444 Applicable to both models as indicated in the description. Go to download center and see what has been added/improved.

But from the feedback provided by customers, the calling feature is not working. I didn't test it yet as I am not on site.

Go under push notification.

@nick_26792935116 Don't include url as they are not allowed. Add spaces.

Try to install Filezilla or Cerberus ftp server on your PC. It should work. To troubleshoot capture traces through Wireshark.

@nick_26792935116 Yes, it has been released, removed for a few days and is not back at the download center. Did you manage to make the call feature working?

@gralin So far none of my cameras did ever invoke an upgrade. I keep record of their current version and every quarter I email support to check whether there has been any newer fw. Note that for battery cam, the only way is to ask Reolink support to add it to your cam profile (identified by UID) and then it will be automatically updated.