Posts made by joseph_1979

If it is working on another PC then the camera and network are fine. So there is something in your other PC.

Assign a private ip not yet taken up and add the gateway ip as the router gateway on your PC.

@user_793498378477704_793498378477704 Which NVR and which fw version. It should work.

Before updating, uninstall previous versions. You had the 32 bit still on PC.

Try to add them using their UID.

@savino-iacobone_520818793263329 Under record and push notification menus disable any motion or other. Base your detection on AI.

Follow the procedure set in this link https://support.reolink.com/hc/en-us/articles/360007634973-How-to-Connect-Your-Cameras-Directly-to-the-PC-and-Log-in-via-Reolink-Client/?gad_source=1&gclid=Cj0KCQjwncWvBhD_ARIsAEb2HW-J61wwatpiU-s7pTORI2X7TjIVlnMecvd2EZh0KFfYNTC4WW-_3YsaAsVbEALw_wcB

@user_800441585332355_800441585332355 I only use Android and Windows. However, there are lots of customers on Reddit Reolink who use IOS/MAC and they will definitely help you. Just subscribe and list your issue.

@ebaruk_673045617504343 I tried it on RLC-511WA and it did synchronize. Try to capture a Wireshark trace at the egress of the router.

First I checked it from PC as illustrated below.

C:\>w32tm /stripchart /computer:time1.google.com /dataonly /samples:5
Tracking time1.google.com [216.239.35.0:123].
Collecting 5 samples.
The current time is 13/03/2024 11:27:11.
11:27:11, +01.3657866s
11:27:14, +01.3664224s
11:27:16, +01.3666259s
11:27:18, +01.3672233s
11:27:20, +01.3593511s

@reolinkshayla The video is not visible. Please check.

@user_800728421712109_800728421712109 Which cameras? Does this happen occasionally? Did you check from the Reolink Download Center that you have the newest firmware? And the client?

@ene399x0985f_363537162903771 I don't use the cloud but ftp server and SD cards. Try to email support on support @ reolink . com (delete spaces) and ask for clarification.

@reocam_448003255267488 I suggest you to email support on support @ reolink . com (delete spaces as site restricts email addresses)

@user_800641113567366_800641113567366 You need to use the Windows client to enable the https port. If you shall be using RTSP/ONVIF you need to enable the respective ports.

@alessio-lorusso_385306560032996 Va bene. Di niente.

@artech Indeed. Not my philosophy.

@nathan-vre_586483852447796 check on Amazon for
Bingfu 4G LTE Cellular Antenna Outdoor 5dBi SMA Male Antennas

@artech I already emailed them that it should not be based on push notification but rather on voip. Personally I wouldn't have released it. They told me that they are working to improve their method. Let's see.

Check that DHCP is enabled on the router.

You may assign a static ip to the camera and PC and connect them to switch. Disconnect switch from router and check again.

Is the camera POE?

We have been telling them to have at least the last two firmware but so far this has not been materialised. It's their decision. We are customers telling them how and where to improve.

As for the switch, it should work as long as the camera and the client are on the same VLAN.

@user_800031703249048_800031703249048 if the camera and PC are on the same network, this should not happen. If external you will experience it.

I suggest you to email support on support @ reolink . Com (delete spaces)

@user_800223313895651_800223313895651 if you have a power point in the vicinity or you have an ethernet cable then I recommend you to opt for a poe or dc powered camera. Their detection is based on pixel changes and are recording continuously. With these cameras you can have recording prior the triggering and you can record 24x7. I have battery cams in location where I can pass any cable. These are better than nothing.

Note that I am a customer and not a Reolink employee. I try to assist wherever I can. You may ask support on support @ reolink . Com (delete spaces).

@user_800223313895651_800223313895651 in recording...all the detection type are highlighted?

Similarly under email.

Note PIR has a max range between 8 to 10m. And it triggers more quickly if object crosses the PIR rather than approaching it.