Posts made by joseph_1979

@jeremy-xzm-reolink_178542373003497 That's because your cameras are connected directly to the NVR. To achieve that you need to connect the cameras to a POE switch.

So you need to upgrade the camera fw through the NVR. Follow this link https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs/

@artech can you type the password in a text editor .. copy and paste it.

@user_797298437054680_797298437054680 That is what it is. Perhaps in new TM releases. Submit your request to their support.

@rodp Can you try from a different smartphone?

@user_797298437054680_797298437054680 Only tracking is available on the TrackMix.

@artech Admin and no password

@artech There seem to be issues and have removed it from the download. They should embark on more robust testing.

Still looking forward to see how they have implemented it. Most probably a push notification and once you click on it, it opens the client on the doorbell live view.

@gralin Auto update doesn't work unless Reolink push it in their respective repository.

@user_746623229407444_746623229407444 Something went wrong. I cannot understand why they don't use the community to assist them in testing. There are brilliant people here who can assist without requesting anything.

@goatwell1_84711585829045 Just get the UID from the info menu and add the camera in the client using this UID and the credentials used to log on the camera.

@user_796905230729356_796905230729356 Did you try the calling feature? I need to go to my other property to load it and test it.

@gregor-k_772823314637054 Take note of its UID from the info menu. Go to the smartphone and switch off WIFI. Run Reolink client and delete this camera. Then add it again using its UID and credentials.

@artech Yes. I have subscribed to be informed when a new fw shall be available ..............but no email from the download center. You need latest Android client.

@user_794428779016324_794428779016324 I suggest you to submit your request on support @ reolink . com (delete spaces)

@gadgetboyatl_388031957971170 submit your request to support.

@user_mhm_789920451715266 All cams accept SD. Ensure you purchase high endurance SD.

Poe....means that power and data are on the same cable. Such cameras are connected to POE switch or POE NVR. DC powered cams have a dc power adapter and you need ethernet cable to connect to a switch or NVR.

@user_711725607157890_711725607157890 In the customer's mind there are a lot of possibilities, in the expert mind there are a few

@artech I have no idea. It is their strategy. Mine would be wholly different. I simply suggest and it's up to them what and how to implement.

@rjliii_56525500874 I have this issue when the camera tracks a person and there is a parked car.....so I have person and vehicle detection. I suggest you to email support on support @ reolink . com (delete spaces)

@user_795510933491907_795510933491907 Follow this link to add cam to cloud https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/?psafe_param=1&gad_source=1&gclid=EAIaIQobChMIvIGn1rbQhAMV_1FBAh3FuQ_eEAAYASAAEgI2ivD_BwE

However, your camera is not included in the list of cams which support cloud storage. Check hmere https://cloud.reolink.com