Posts made by joseph_1979

@kristof Agreed. Have a nice day.

@nickburt218 Noted.

@nickburt218 They have released a new Windows client 10.15.6 at https://reolink.com/ca/software-and-manual/. Can you check it out? It seems that this client is using less CPU resources.

@jandeboer_776424881758381 Did you enable recording under camera recording menu? Can you attach the screenshot after you click on schedule?

@user_783048988528819_783048988528819 That's what I would have done too.

@user_674133516583005_674133516583005 I don't have this camera and cannot help. Please email support on support @ reolink . com (delete spaces).

@user_778662658031770_778662658031770 Good suggestion. Please submit your request to Reolink support on support @ reolink . com (delete space as site restrict us from adding URLs). I email support.

@kristof I asked them to restrict the users from the account by observing the various phrases used. Spammer is using different IPs and so it is not easy to block based on IP. But prefer to answer a query rather than having to block these idiots.

And I am busy with mega projects. I log during my breaks to divert my mind on something else :).

@nickburt218 I think so. I tried my best to assist you but it is the supplier who knows his products. I did a lot of applications to my customers and always provided a solution whenever there were issues.

@user_633508167262216_633508167262216 You're welcome. Enjoy a glass of fine wine.

@user_782878868201700_782878868201700 Checking or formatting the micro SD card is not available to cameras that are directly connected to Reolink NVR ports. You need to connect the cameras to a switch (NVR to the Switch and switch to BB router) and this allows you to connect directly to the camera from any Reolink client or WEBUI.

In your case, you need to extract the SD and check it on the PC.

@bk I suggest you to submit your request to Reolink support at support @ reolink . com (delete spaces).

@user_783048988528819_783048988528819 You need to wat for the new firmware for the doorbell and thereafter these features will appear on the application. It is expected that Reolink shall release this firmware in Feb.

@nickburt218 HP is correct because you have restarted the sessions. Leave Dell running and we will see if the lagging continues to increase further.

Can you try BI for a few days? Maybe there is a trial period. I haven't used it.

@bmrdjen_594605347188786 Of course nothing to lose. I would suggest you to even add it in Reolink Reddit community. There are lots of customers using HA.

@user_633508167262216_633508167262216 Install the Android application on the second smartphone. From the first smartphone, go to the INFO menu of each camera and write down the UID number 9527000XXXXXXXXX. Once you have got all the UIDs, then run Reolink client on the second smartphone and click on the + sign on the right top corner. You are prompted to either scan the QR or enter the UID. Select UID and you are prompted to enter the credential of the camera. Repeat this procedure for all cams.

@tomselbyuk_331910860959874 Yes, the default is set on Sunday at 02:00. Using the Windows client go to system/maintenance and you can disable or change it.

@nickburt218 You are right. This is my personal opinion and is shared by a number of honest customers. I still urge you to continue liaising with the senior support.

I told them that they need to improve the stability of the clients together with more resources in sw development and testing. I have been leading teams of engineers and know what it really entails.

@duncan_780001336623354 Reolink support has to answer you. Send your request to support.