Posts made by joseph_1979

@user_787730503405730_787730503405730 Good to hear.

@user_787474659377326_787474659377326 if still under warranty I will get a replacement.

@user_786755662381241_786755662381241 Check out this link https://support.reolink.com/hc/en-us/articles/360011355833-How-to-Get-Low-Battery-Alert-via-Push-on-Reolink-App/#:~:text=When%20the%20battery%20percentage%20of,Reolink%20server%20to%20Reolink%20App.

Set the clear mode in high res/bitrate and fps (h264Preview_01_main or h265Preview_01_main depends on codec used ..see specs). Similarly set the highest values for the fluent mode (h264Preview_01_sub). You can use VLC to check the resolution and fps. Check this link https://support.reolink.com/hc/en-us/articles/360007010473-How-to-Live-View-Reolink-Cameras-via-VLC-Media-Player/

Don't forget to enable RTSP from network menu.

@batimat_sbg_703519512260759 You need to go to Reolink Download Center and check the firmware. The one added in the cameras is not working.

@tucker3738_367076416745686 You shall receive a push message notification as explained in https://support.reolink.com/hc/en-us/articles/360011355833-How-to-Get-Low-Battery-Alert-via-Push-on-Reolink-App/#:~:text=When%20the%20battery%20percentage%20of,Reolink%20server%20to%20Reolink%20App.

@user_764137391112368_764137391112368 Which Android client are you running? Which cameras you have installed and whether you are using the UID feature to access the camera?

@reolinkshayla Wonderful.

@mlodge87_607028518432873 So your WIFI network is fine. So we need another smartphone to verify. Are you able to get another one?

@user_711725607157890_711725607157890 No, you need to check in the Reolink Download Center. You may add your email so that when a new version is available, you shall receive an email.

@iallinoro_169065503625461 Did you try the recent released version 8.15.6? You can download it from the Reolink Download Center. Before installing, uninstall the any version on your machine.

@user_764137391112368_764137391112368 Are you able to view the camera when your smartphone is connected to another WIFI network? Which camera you have?

@tonyjibster_761704777846935 I never tried to edit any of the downloaded mp4. I will try and let you know. It could be a header issue or end of file.

@mlodge87_607028518432873 Try to connect your PC through the WIFI and connect to the cams.

@marian-siczek_715086104985814 Follow this link https://support.reolink.com/hc/en-us/articles/360007011053-How-to-Add-Reolink-IP-Cameras-to-Reolink-PoE-NVR/?psafe_param=1&gad_source=1&gclid=Cj0KCQiAn-2tBhDVARIsAGmStVkrB_-NGLfMv9FmmJb6h1DPJ7LOBogd68BKVnJ8DaJ-ZATRaK8Hg1gaAqseEALw_wcB

@user_786505636962502_786505636962502 They said someday this month. Go to Reolink download and find your doorbell model. Then insert your email so that once available you will receive an email.

@user_768990797754519_768990797754519 So what is your issue?

@tomselbyuk_331910860959874 So if you use the PC with WIFI then you are able to connect immediately. Similarly if you use smartphone on mobile data, connection is immediate too. So the issue is when using WIFI on smartphone. Would you be able to check the level of the WIFI strength? You need to install WIFI analysis from Playstore. Would you be able to install Ookla from playstore and check the speed?

@user_785205237727429_785205237727429 I don't have that camera. Try dmsiling support at support @ reolink . com (delete spaces).

@user_786298389987560_786298389987560 For battery operated cameras, the communication is released after 5 minutes and user is prompted if he/she wants to keep the session. This is used to save battery.

You may submit your support. I have already told them this should be an option and user selectable.

@tomselbyuk_331910860959874 Can you try from another smartphone?