Posts made by joseph_1979

@user_951542971412610_951542971412610 The altas has the most recent AI. Check at their download center whether there is any new fw for the trackmix.

@wisemanjaw You don't have to worry about. Just read my input at https://community.reolink.com/topic/87/how-does-the-reolink-uid-actually-work/2?post_id=22657&_=1749886728110

@user_918371380109526_918371380109526 Go to their Download Center and download the MAC client.

@royce-daniel Try to check its availability on the newest Android client.

@reolink_221560981663948 Hereunder please find my input to the queries raised.

1. Reolink HHP and NVR only communicate with cams when both entities are on the same network. In the short term I am not seeing that they will allow management and recording for cams which are outside the LAN such as 4G.
2. Yes, you can connect to 24 cameras but there is a limit on simultaneous streaming through the eth port. Unfortunately the eth port is only 100Mbps and so if you are streaming from eight 8MP cams then you already reached the 100Mbps bandwidth. This should have been 1G from day 1. 1G port costs the same as 100M.
3. No, if communication between the HHP and the camera is lost and during these period there were recordings, the HHP will not sych with what is on the SD. We have requested this to dev team.
4. Yes you can playback recording on the SD. On the client you have the option to select the source (either SD or HHP).
5. It is quite easily to delete and add cam on the HHP.
6. Configurations are stored on the EEPROM of the cameras.
7. No. On the HHP you set the IP of the FTP server plus additional parameters. On the camera side you activate FTP and some parameters. But the IP of the FTP server is defined at the HHP. This means that the file is ftped from the camera to the HHP and from the HHP to the FTP server.
8. Yes. However, the notifications sent from the HHP relate to the HHP operation such as HHP lost contact with a camera. Push .message notification from the camera doesn't involve the HHP.
9. No, its all or nothing affecting every camera connected to the HHP.

@user_891035250049163_891035250049163 We have requested to have status and schedule in shortcuts.

@the_grids_103581190873301 Turn the camera off, turn it on. Hold reset till voice prompt, or other sounds. Scan QR code on camera then follow steps till you show the camera the QR code on your phone screen.

Sometimes the canwra is light sensitive and will have difficulty scanning the phone QR code depending on the light levels.

@ralph_189141802533063 I suggest you to open a ticket with support.

Could you use the non-detection zone?

@cabin_850248283140282 Have a look at this link https://support.reolink.com/hc/en-us/articles/360008563054-Introduction-to-the-Working-Principle-of-Patrol-for-Reolink-Cameras/

The W in the model name denotes WIFI.

@user_950705089183897_950705089183897 Sound type on the HHP cannot be changed.

@reolink-alyson Thanks Alyson. Looking forward.

Added after upgrade:

Finally when selecting Playback it plays the last recorded video. This should have been like this from day 1.

Now Reolink should focus on providing enhance features as requested by lots of us.

@bj2019_331492530823419 Have a look at https://support.reolink.com/hc/en-us/articles/29091105847961-Why-Reolink-Camera-Keeps-Repeating-Beep-Sound-or-Welcome-Voice-Prompt/

@reolink-alyson Time flies too fast. So we were 16 years younger :). Keep innovations coming and listen to your esteem customers.

@user_955956730097806_955956730097806 That's what most customers do. They use their own WIFI which covers all the site. This is what I did in my installation and I connect the HHP to the managed POE switch. The issue I see is that the eth port is 100Mbps and this impose restriction on the amount of streams one can do on the HHP. It should have been 1G from day 1.

@user_954875024576700_954875024576700 But during the night there is additional current drawn by the IR lights. I only communicate through emails and they reply within two days.

I already told them to remove this restriction. But there have been lots of scams and they have restricted to one post per day.

@chopstix It's a potential compatibility issue with Bosch FlexiDome cams. Reolink NVR is mostly meant for Reolink cameras. Not the full ONVIF standard seems to be implemented by Reolink.

@chopstix Most probably there are other brand cameras involved in the setup? Though there is the standard defining ONVIF many vendors differ in implementation.

@denis-kurtini_182280131903643 The new fw check feature does not work and so you need to email support to push you the newest fw.

@user_954875024576700_954875024576700 So there is an issue in the power adapter. Camera seems not having enough power and invokes a restart. Have you protected the cable leads with weatherproof amalgamated tape or something similar?

@whereiswaldo7_874284060438706 You can achieve this through Home Assistant.

Follow the tutorial in this link. https://www.home-assistant.io/integrations/reolink/