Posts made by joseph_1979

@mamymam2013_465350299701478 What is the model of your smartphone?

@Oskar Can you assist on this please?

@reolink-oskar Uh mistake in the announcement. I thought so.

@chopstix So yours is dc powered. That's why it has tracking.

@charles_b_933329255211260 I have asked for a schedule and status feature for the shortcut in a survey which was requested in Summer of 2023. It is of utmost important that to have these features.

Note that push message notification is sent only to the smartphone from which it has been activated.

@chopstix what is the hw version? I think they announce this before launching the firmware. Mine is
BIPC_560MIX16M35SD938MP and I don't have tracking either. I do not think these have high capacity batteries.

They should include both hw and fw versions in their announcement.

@kimchigun We are here to support them and provide feedback, ideas and suggestions. I do email them and provide constructive criticism. They own the product and they decide what to have and not to have. There are lots of things to improve and as you stated the hardware is quite good. What they need to improve is the software and customer care.

@reolink-oskar I have the Argus PT Ultra and there is no pre-recording. It is runing fw 3492.

@kimchigun We rarely get any replies from Reolink. I recall Fiona used to answer us.

@mamymam2013_465350299701478 Diciamo meta cotto.

@trelawney_62794723799230 I am a customer like you and I use a time slot of my free time to provide support to members based on my engineering skills and experience.

@big_ted I am going through this with my Argus 4 Pro. Seems customer care is based on AI posing irrelevant questions.

@reolink-oskar How about implementing a log file and when we have issues we submit to support. In this way it would be easy for Reolink to solve problems. This is what I did when used to write applications for customers. Reset is the last resort.

@onlooker_890638347890931 Noted. I told them on various instances that they need to improve the software.

@smiles_891607800037615 This is the most recent file Reolink_Video_Doorbell_PoE_v30041102410111120_DB_566128M5MP_P.zip for your hw. You need to unzip it to extract the .pak file.

@robert-hammond_315369854550200 I upgraded to 8.18.10 which has just been released. So far so good. You can download it from

https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.18.10_0.exe

@robert-hammond_315369854550200 I won't upgrade unless there is a newer version. They really need to recruit professional experienced test engineers and programmers to improve their firmware and client software.

@crimp-on_62210811129 I know that's the version for the D340P but wanted him to provide. This is the Doorbell V1 with 64GB SD. I cannot understand why they assign a different model number. More confusion.

@marius_ss_846431955587247 First of all I am not an employee of Reolink but rather a customer like you. I use a timeslot of my free time to provide support to members wherever possible. My support is based on my technical knowledge and usage of the some cameras.

1. Overwrite under record: This feature automatically deletes the oldest video recordings when the storage medium (SD or HDD) reaches capacity. This ensures continuous recording by freeing space for the new footage, thereby maintaining a seamless loop of recent video data without manual intervention. Note that this is not applicable to FTP.
2. If you are technical I suggest you to capture a Wireshark trace and check what is wrong. FTP is the easiest protocol. You may also install Cerberus or Filezilla ftp server and check if this issue crops up. You may also check the log on the ftp server. The OS is based on embedded Linux BusyBox and they have not added the SSH (an so no SFTP) feature. Delete is not allowed. However, we have requested the deletion feature since the launch of their first camera. But this was never provided. You may email them and ask them too.
3. I ftp all the files to a Cerberus ftp server and never had any issue.

@big_ted I have almost the same situation. I have two battery operated DUO 2 and they have different fw. I told them to push me the newer fw on one of them. They told me that the installed version is the newer. I told them not the case as can be seen from the compilation date and the index value. They need to understand that some of the customers are quite technical, some are engineers with Master degrees and lots of experience.

@smiles_891607800037615 What is the hardware version? You can get it from Info menu.