Posts made by joseph_1979

@mandy_977783715094766 Delete camera from Home Hub Pro. Go to recording of the camera and disable continuous recording. Enable motion recording using person, vehicle and pets and untag any motion. You need to save the settings. Log off/on camera, enter the recording menu and check that the settings are as you have left them. Then connect it to the HHP.

@colin-grimshaw_430254205366491 I suggest you to make the non-detection zone a little bit bigger and remove 'any motion' detection and base your triggering on persons, vehicles and pets. I have seen similar complaints. Maybe using the object size may help. At the same time I will open a ticket with support.

@reolink-cam_813700743893181 Procedure is correct. That's bytes per second. Max is around 8M bytes per second. You may transfer to the USB stick but you need to access the NVR UI.

@andre_148322405413012 https://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.19.6_0.exe

@mamymam2013_465350299701478 I haven't been asked to test any pro cameras. Whenever I am given one I do rigorous testing and provide feedback. Then it is up to the dev team to take action.

@user_975726620733642_975726620733642 It seems that the Argus 4 Pro is connected to the Home Hub. When a camera is connected to the HH, the flip vertical and flip horizontal are no longer available.

I suggest you to take note of the UID of the Argus 4 Pro and recall the credentials used to log on the camera when it was in standalone. Then delete it from the HH and fix the image orientation. Then add the camera again to the HH using its UID.

@user_782828081017023_782828081017023 They use different repositories and the one used by cameras is never populated by any fw unless they want to push it. We have been asking for this for quite some time and should be available for all their products. Every 3 months I email support to check whether there is any newer fw for battery operated cams. And on the website we want a history of the fw added rather to check one by one. This is very basic.

@user_972866311930034_972866311930034 We stated here under topic 'v8.19.5 client' that this client has a number of bugs one of which is audio during playback. They have released v8.19.6 and the audio at playback is back again.

@mamymam2013_465350299701478 I have never came across any engineer from Reolink at Reddit, here or facebook communities. These are all managed by moderators who are customers and have no access to documentation. Our answers are based on experience and the knowledge we built through our education. And we do it voluntarily as we love support others wherever possible.

@mamymam2013_465350299701478 In the past I have developed a lot of applications and never had such issues. I used to dedicate substantial time for testing and including logging so if a bug occurs I get the logs from the client and investigate what went wrong. In a day I provide a solution. I would say...those were the days. Today they are merely on the same wavelength. This generation is totally different.

@reolink-cam_813700743893181 I have around 20 cameras and none ever had been automatically updated. Even for the Altas 2K I had to ask support to push me the recent firmware. This is my personal experience. But I read in other communities that sometimes Reolink push fw. By default I am not that lucky :).

@big_ted there is 8.19.6 and still with issues. At least the fonts have been reverted to previous style.

@alan_325 It is still 8.19.5 and it is not recommended to upgrade.

@big_ted They should remove it from their repository until the issues are sorted out. I don't know why they leave it to be downloaded or upgraded.

@mamymam2013_465350299701478 Really. After I downgraded to 8.18.12 I was never prompted to upgrade. Let see if it happens to me in the following days.

@reolink-cam_813700743893181 Checking fw from the application doesn't work at all as you will always get that the camera is running the most recent. For battery cams you have to email support citing your hw and fw versions. For POE and plug-in WIFI you have to check the fw at their Reolink Download Center.

Switching to WIFI band is available on non-battery WIFI cams and you can lock the band too.

@elifalpar_432424448033022 In effetti ci sono stati alcuni problemi con l'audio, la lentezza, l'allungamento dello schermo, ecc. Consiglio di eseguire il downgrade alla versione precedente. Speriamo di ottenere un cliente piu stabile e privo di bugs. Tanti Saluti dalla communita'.

@epete_975388296716455 Can you paste a picture? Nobody ever complained about this.

@mamymam2013_465350299701478 We have already shown our concerns and forwarded suggestions of what we need and how to improve. We also offered our support to test subject to our availability since we have our commitments. But we can allocate free time slots as we find here to assist based on our experience and skills. Recall that we are customers like you and we do not have access to any specific documentation other than what is available on the Internet.