Posts made by joseph_1979

@davidguy2020_353818044313826 Install Reolink Windows or Mac client from their download center (https://reolink.com/software-and-manual/) and then add the camera from the + sign. However, prior to this you need to get the UID from the camera. Follow this link https://support.reolink.com/hc/en-us/articles/900003548586-How-to-Add-Reolink-Products-to-Reolink-Client/

If the playback is not smooth then there is some restriction at the transport layer. It could be from camera to mobile operator (you need at least 12Mbps upload speed) and then the download speed on your smartphone. There is also the Amazon servers to act as a relay server and maybe there is some congestion here.

@kevinkss I think the issue is the upload speed of your router. Can you install ookla from playstore on your smartphone and check it out? Switch to WIFi and check upload speed. Now switch to mobile data and check download speed. From the camera side, it is the upload speed which is important. The upload (from router to your ISP) should be at least 20 Mbps.

Are you able to pass a cat5/6 cable from the router to the repeater? If yes then configure the Re715 as access point rather than repeater. In this case the data between router and RE715 is over ethernet.

@user_901203979997352_901203979997352 we have requested that festure. I read that during this year they will add IFTTT.

@user_901203979997352_901203979997352 Yes, this is the correct procedure. Thanks for sharing with members.

@reocam_448003255267488 If both cameras are POE then you can use a POE combiner/splitter as illustrated in https://support.reolink.com/hc/en-us/articles/20057468511897-Introduction-to-Reolink-PoE-Combiner-and-Splitter/

Normally we do not connect the cameras directly to the NVR (even if it is hybrid) but rather through a POE/Normal switch. This gives us the possibility of accessing the cameras directly and if the NVR becomes faulty we are still able to connect to the cameras. One more advice. Install high endurance SD (say 64G) and enable event recording on them. Don't forget UPS.

@knowonehere_887891129163931 I have the standalone floodlight and has all the features that you have requested.

@dotslash_888755199733903 Indeed the speaker and the USB port should have been under the camera. I have mine fully exposed and it did rain for days without impacting the functionalities of the device. It is classified as IP 66. While an IP66-rated camera is designed to be highly resistant to water, it is not designed to be submerged in water or to be continuously exposed to heavy rain or water jet.

I do concur with you that the vertical FOV is rather low. And it is not only this cam but all the newly released cameras have lower vertical FOV. We have complained about this and asked Reolink to make it bigger as we used to have them in the past.

As for the anti-theft (or camera left off-line) we have asked for a HB mechanism. In the event that this is missed for say 5 times an alert is sent to the customer in the form of email/push notification. The HB mechanism can be implemented between cam and P2P AWS servers, between camera and NVR or between camera and Home Hub. Maybe they can add a GPS and we get the location too just in case it is stolen. Why not. And if this is difficult for them to do then they can add a feature on the camera with adjustable time interval to send an email/push notification say every 12 hours.

@reocam_448003255267488 Yes you can. Check out this link https://support.reolink.com/hc/en-us/articles/900000537406-How-to-Connect-PoE-Switch-Router-and-Reolink-NVRs/

@cle_911680035188990 Correct. On the HHP you have three pre-configured scenes, namely, Home, Away and Disarm. Apart from these you can have an additional 3 customised scenes. Once again it is really pity that there is no scheduler. This could have easily been implemented on the HHP. Again this should have been implemented from day 1. Personal opinion.

@reolink-oskar There are various scenarios to consider when no WIFI is available.

1. No mains power and No WIFI. Best option is to have 4G battery operated cams with solar panels. This means that you need to have a mobile data subscription for each camera.
2. Mains power available and No WIFI. Best option is to have a 4G router and WIFI battery cameras powered by solar panel.

@user_829660786163951_829660786163951 This is based on PIR which detects the Infrared emitted by the object and it is triggered immediately when the object crosses adjacent slots. If you approach the PIR then it takes time to trigger the PIR until you come within 5 metres when the adjacent slots are nearer. So the best location is that the PIR direction is perpendicular to the direction of motion of the object as illustrated in the pattern detection diagram.

Note that PIR have a short range of max 10m with the sensitivity set to the highest value. And when the camera is IDLE only the PIR and WIFI circuits are drawing current. When it is triggered it will start the application, start the recording, identifying the object type and triggers the push notification/email. So it takes time. Sometimes as you stated the object is not shown in the video as it has already passed the FOV.

Best option is to have plug in cameras which are constantly recording and their detection is based on pixel changes. Here you will get recording before the cam was triggered.

@chopstix Fully in agreement. And on the HUB they should allow the deletion of clips using the admin account. There is a lot of features which can be added some of which may not require changes at the camera side.

@chopstix So far Reolink introduced file encryption on Home Hub, Home Hub Pro, Altas Pt and Altas PT Plus. Reolink stated that it will deploy this encryption to its products (maybe recent releases plus new ones).

Unfortunately if WIFI is lost or the HHP is switched off and there are recordings on the cameras SD, the HHP will not synchronised the video clips. User has to delete camera and access it in standalone. There have been a lot of requests from customers to allow them to access the cameras directly and hope they are working on it. Personally this should have been available from the day the HHP has been released.

@user_827561404055684_827561404055684 No. But you can either get this log from the ftp server or run Wireshark at the egress of the router and filter on ftp.

What is the issue?

@budget_831216332738709 If you have no access to camera from any client then the only solution is to reset the camera.

@engrguy_908523549638881 Try to use email where a oicture is attached to the email. You can take a photo or initiate a video recording by clicking on the respective icons appearing on the screen when in LIVE view.

It could be that the object moved quickly from the field of view and so it won't be recorded. You need a plug in camera ( POE or WIFI ) which continuously records and can provide 10s recording prior the event. This is not available on battery cams.

@ram_799163019051222 Unfortunately no. If used as 24x7 the consumed current will be higher than the charging current. Opt for a POE or mains powered WIFI doorbell for 24x7 recording.

@brodie Did you take it up with their support?

@chopstix You should get a CX810 or perhaps asking to test out the CX820 which is still not yet available. I have the Argus 4 Pro and during the night the view is quite colourful. The street lighting is adequate.

You have some reflection from the wall.