Posts made by joseph_1979

@kristof This should be through a parameter setting and not a customized firmware. So no more updates or else you need to ask them again to change the firmware. I am against customization.

@user_709123426357433_709123426357433 No problem at all. But as I told you a pcap trace shall reveal the problem but you will be exposing yourself if you attach it here. I still suggest you to email support. Maybe they came across it and have the firmware.

And I hope you learnt something too.

@user_709123426357433_709123426357433 So the last hope is to email reolink support l. Maybe they can modify the firmware for you to have native ftp. In my opinion if you selected ftp the camera should not ask for tls. I use cerberus and have no issue.

@user_709123426357433_709123426357433 Just put \ in the remote directory. Use FTP only. Can you capture a pcap trace at Fritzbox?

With Wireshark you can see what is really happening if the logs of the Fritzbox are insufficient. This is a wonderful tool which I used it a lot apart from other expensive probes to delve into complex protocols within mega networks. But if you are not an engineer in this sector you might be scared :).

Note that despite we set FTP on the camera, the camera sends a request to upgrade the FTP session to TLS and if this is allowed by the FTP server (in Cerberus there is a flag to enable this) then the camera will change to TLSv1.2. If the ftp server restricts this then the camera continues using native FTP. Maybe this is causing an issue on the Fritzbox. Only the pcap can reveal this.

use wireshark filter:  ftp-data or ftp

@railfan-arizona_4859658263512 Excellent.

@john_350143387672724 I have it on all the cameras. However, I don't have the RLC-820A. It might be solved by installing old directx libraries. Kindly report it to support.

@user_709123426357433_709123426357433 This means that it is not reaching the router when using FTP. A pcap trace will tell. Do you have a setting like upgrade from ftp to tls similar to what is available on Cerberus ftp server?

Another test. Install cerberus ftp server (home version) and check both ftp and ftps from camera. You shall see all activities in logging.

@joseph_1979 I came home and had 5 minutes to spare............and I did check the FTPS. I did manage to generate your error by changing the port to 990 for FTPS. Then I use the port 21 for FTPS and the session was established. I did this to get the TLS version and the cipher method used by the camera. So ensure that the Fridzbox accept TLSv1.2 (which I think it does) and the cipher method ECDHE. I did a trace at the server side.

@user_709123426357433_709123426357433  Coreftp used FTP while FileZilla SFTP. You needed to put port=21. Anyhow can you try from the camera and show me the logs from the Fritzbox. See if you see the camera trying to establish the ftp session. If you see TLS and CIPHER then camera is using FTPS. Maybe cipher method is not supported. A trace at Fritzbox will show us what is really happening. I did a quick search and saw customers who have successfully ftped files from Reolink to Fritzbix using FTP (not FTPS).

I think that the firmware of the camera only allows FTPS................ enable it and use port 990............ allow this port on Fritzport.

@user_709123426357433_709123426357433 No need to install both coreftp and FileZilla.......one client is enough. If coreftp go to site manager and add a site....enter host IP of the Fritzbix and the credential to log on the folder assigned to the camera. And select FTP. Then connect. and then from the left window which is the PC select a file and upload to Fritzbox. You can repeat this using FTPS instead to FTP to check whether Fritzbox supports FTPS. There might be some issues with CIPHER method....we will see from the logs.

If you are not familiar with the protocol forget Wireshark. Don't expose your credentials and IP :). And don't bother about the private IPs 192.168.X.X. Nobody would ever get access to your devices unless he/she is on your private network.

@user_709123426357433_709123426357433 It seems that you have logged onto the Fritzbox using secure FTP (TLS). Can you use FTP and upload a file from your PC to the Fritzbox? When on Fritzbox go under system and click on log............ Do you see any errors? Can you show me the log part when you transfer the file?

It could be that the camera is using FTPS despite you are enabling FTP. But we see this from the logs on the Fritzbox.

And on the camera set the transport mode to PASV for FTP.

And under remote directory in camera ftp config, add the / at the end............Kameras/

@user_709123426357433_709123426357433 Now install Coreftp/Filezilla client on your PC and with the same credentials try to upload a file to the Fritzbox. Capture a trace using Wireshark. Configuration seems fine.

Refer to this to capture trace https://www.edpnet.be/en/support/troubleshooting/telephony/troubleshoot-fritzbox/how-to-make-a-wireshark-sample-on-a-fritzbox.html

And what do you see in the logs under system in Fritzbox?

@user_709249109594289_709249109594289 Get the SIM from the camera and insert it in your smartphone and from the location of the camera check whether you are connected to 3G or 4G/4G+. Change the APN on your smartphone. Download Ookla speed test appl from playstore and check the DL/UL speed. Note that from camera's side it is the upload which is important. I don't have a 4G Reolink camera. Most probably you cannot change it. So email Reolink support and maybe they can send you a modified firmware.

@user_709123426357433_709123426357433 It is very easy to set up and I have it on a number of cameras. On the ftp server (you may install FileZilla or cerberus ftp server fir testing) you need to create a user and grant permissions. You need to enable FTP and FTPS. Then install Filezilla client on the same PC and try to transfer a file to the ftp server using ftp and ftps. If all is OK then configure the ftp on the camera. Ensure there is no firewall rules between the camera and the ftp server.

Follow this link https://support.reolink.com/hc/en-us/articles/360003493434-How-to-Set-up-FTP-via-Reolink-App/#:~:text=Server%20Address%3A%20Type%20in%20the,required%2C%20please%20enable%20Anonymous%20FTP.

UPDATE 1: According to its specs, this cam supports only FTP. FTPS is not supported.

UPDATE 2: This is a new firmware. So now they added FTPS.

@das-dos_208145718501556 Try the following. Assume you have set preset index 6. in API v8 I cannot find any function which allows you to focus only.

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"GetAutoFocus\",\"action\": 1,\"param\": {\"channel\": 0}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"GetPtzPatrol\",\"action\": 1,\"param\": {\"channel\": 0}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

You can use GetPtzPreset

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd": \"SetAutoFocus\",\"action\": 0,\"param\": {\"AutoFocus\": {\"channel\": 0,\"disable\": 1}}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"StartZoomFocus\",\"action\": 0,\"param\": {\"ZoomFocus\": {\"channel\": 0,\"pos\": 6,\"op\": \"ZoomPos\"}}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\": \"SetAutoFocus\",\"action\": 0,\"param\": {\"AutoFocus\": {\"channel\": 0,\"disable\": 0}}}]" "https://192.168.1.XXX/cgi-bin/api.cgi?user=#username#&password=#password#"

Note that I didn't test these APIs as I am at the office.

@user_709123426357433_709123426357433 Are you using FTP or FTPS? Install Cerberus ftp server on your PC and try to ftp files to your PC. This shall confirm that from camera point of view, the ftp is working correctly.

If you are technical, then capture a trace between the camera and the Fritzbox. Then use wireshark to identify the issue.

And make sure you have the latest firmware version. Go to Reolink download center and check it out.

@railfan-arizona_485965826351268 That means that they have improved the network connectivity protocol when establishing communication with the camera. Maybe this is the outcome of complaints raised by customers. Normally Reolink recommends to opt for resetting the configuration after an upgrade. This may be due to the fact that some upgrades may include new parameters or may create conflicts with the existing settings. However, if you really need more details then I suggest you to email Reolink support.

@shane Depends which HW version. I have the IPC_515BSD6 (E1 Zoom) and IPC_566SD65MP (E1 Zoom Pro) and they both support 256GB micro SD.

@das-dos_208145718501556 We customers are MOSTLY right. Appreciate if you report the issue to Reolink support.

@das-dos_208145718501556 It has been added to the new client v8.11.0. Check it out on their download center.