Posts made by joseph_1979

@user_708545852252350_708545852252350 From the info of the camera get the UID........9527000XXXXX. Now go to the Android application and click the + sign at the top right hand and input this UID. You will be prompted to enter the username and password of the camera.

I don't know which camera you have. Non battery operated cameras have two accounts, namely, Admin and User. Admin can do everything but USER is limited to viewing and unable to change parameters. So if this is your case I would add another user and give its credentials.

Check this too.
https://support.reolink.com/hc/en-us/articles/360006916814-How-to-Share-Your-Device-s-UID-QR-Code-with-Others/?gclid=Cj0KCQjw7uSkBhDGARIsAMCZNJsMvqfTHOrw_Y9EcpcdGtjRd8GC21pBQtOsorttzNfPXjZtN-1TWwcaAlmqEALw_wcB

@mykolas-stravinskas_193508450087094 The best way is to access the camera directly and update in a similar way you do for the NVR (unless they update NVR software to upgrade cameras connected directly to the NVR). This is one of the advantages of connecting the cameras to an intermediate switch which is connected to the router.

@big_ted I did a quick check and observed the following.

1. If you set the stream mode to CLEAR for DUO 2 and log again, you won't have video but just audio. You need to set stream mode to FLUENT before quitting the DUO 2 live stream.
2. 
   
3. One cannot playback DUO 2 clips if set to CLEAR mode.
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5. Changing from FLUENT to CLEAR in DUO 2 has no significance. Seems CLEAR is no longer available on DUO 2 from client's perspective.
6. 
   
7. In playback, no bar to move the video backward and forward.
8. 
   
9. Doorbell left in the 1:1 view. It should follow the others and should be stretched once the stretch option has been enabled.
10. 
    
11. Floodlight no longer supported.
12. 
    
13. Mode stream selection is not maintained when accessing camera outside its LAN. Stream mode selection works only when camera and PC are on the same LAN as client connects directly....This I can understand why.
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15. Scheduler for the sensitivity has been added for motion only. This should be extended to cover all the object types. During the night the sensitivity has to be higher for pixel changes detection.

I will report them to the senior support. The issue of the CLEAR stream related to the DUO 2 has to do with some old libraries being used in the development (old MS C++ distribution packages, DirectX, etc) and is not in my notebook. In 4 years time this is the first time I encountered the issue of no video. Will troubleshoot it later on.

@lars_455575943418087 There is no function in the API_v8 doc which allows you to list the alarms generated on a particular date. Maybe you can make a request to Reolink support to include it in the future releases of their API.

@mrfchirpy_328132979335308 Follow this https://support.reolink.com/hc/en-us/articles/900000592706-How-to-Remove-or-Uninstall-Micro-SD-Card-from-Reolink-Cameras/

@user_708234356568235_708234356568235 Good.

@ella-boo-bella_396810348597438 Storing to micro SD and cloud are totally independent. Check this link https://support.reolink.com/hc/en-us/articles/360009533274-Introduction-to-Cloud-Storage-and-SD-Card-Storage/

And follow this to bind cameras to existing cloud account https://support.reolink.com/hc/en-us/articles/360008584054-How-to-Bind-Reolink-Cameras-to-the-Existing-Cloud-Account/

After binding them go in front camera and watch the recorded clip on the cloud. Just ignore the test for the moment.

@back-yard_689485145616589 Use the Multi View icon on bottom right.

Follow this link https://support.reolink.com/hc/en-us/articles/4415025489049-How-to-Enable-Multiple-Windows-Display-on-the-Reolink-Client-New-Client-Video-/

@dalewilton_272917523386496 RLC-522 has been discontinued and has been replaced by RLC-822A. RLC-811A is a good choice. I have the RLC-511WA for 3 years and never had any issue and did never missed a detection. It is well worth considering if you are looking for a reliable and high-quality surveillance solution and the price is very reasonable. It does almost everything imaginable except for Pan and Tilt.

To compare the various camera I suggest you to check this link https://reolink.com/comparison/ and see the specs of the cameras side by side.

@burkm_172321696190677 You are right to ask. We have been requesting Reolink support to keep the download center updated with the latest stable firmware and possible with all the firmware developed for each model. The same applies for the clients. This is a simple job and won't entail a Phd :).

The more organized you are the more trust customers have in YOU.

@koolpaul009_676255919816906 Haven't heard of. I did too like to have this feature on this fantastic model. Anyhow I suggest you to send a request to Reolink support.

@user_708234356568235_708234356568235 Don't check firmware update by clicking update from camera. This is not working. You need to visit Reolink download center or better email support. I assume that you have checked that the audio is recorded by watching a clip either stored on a micro SD (if you have one) or ftping the file to an ftp server.

I didn't see any note related to audio in the firmware released on this model so far.

@rayan_585746540589103 It would be appreciated if you do a request to Reolink support. The more requests they receive the higher the probability of being implemented.

@joseph_1979 Thanks Ted. Reolink should implement this at the earliest. Most brands have it now.

@wag-ranch_704751436066946 Indeed we are pushing Reolink to provide this feature across all AI cameras. This is solely software.

@user_707786580152481_707786580152481 Email support and they will help you out. I am on Android and can't help.

@s-stoessler_71959255531 You are a true honest Brit. As long as they are functioning and deliver what is expected then as you said...they are all superb.

@chimaeradave_483748154728698 Did you upgrade the Windows client? What is the current version? On the right had side window of the client, do you have the 4 cameras? If you select the 8/9 channels in multi view, will you see them all?

@heiko_529147784102023 For sure TrackMix and RLC 823A are pan and tilt auto tracking.

@heiko_529147784102023 Only horizontal tracking is supported by RLC-830A.