Posts made by joseph_1979

@perkins-tony_647500713214819 So you use the same SSID for both 2.4G and 5G. In this case not possible. I told them to add the feature to force camera to connect to either 2.4G or 5G but so far not implemented.

How did you power the doorbell? Using the transformer or supplied power adapter. I am thinking of power interruption considering that there was no light.

Can you recheck the power terminals?

@user_694815223382207_694815223382207 Excellent. I notified the senior support manager.

@kevin-marchant_394632396636406 Your requests have already been requested by a number of customers including myself. We have requested that the doorbell does a VOIP call to our smartphone similar to what other brands have. We have also requested to have distinct notification sound for each camera.

Currently the doorbell has a single notification function covering both detection type.

Kindly send a request to support on https://support.reolink.com/hc/en-us/requests/new/

Their priority is based on the number of requests per requested feature.

@mamymam2013_465350299701478 Kindly send a request to Reolink on https://support.reolink.com/hc/en-us/requests/new/

@mamymam2013_465350299701478 Well there were lot of requests from customers requesting other sounds and they have implemented it.

@user_695001177313467_695001177313467 You should record to the PC HD. Check this link https://support.reolink.com/hc/en-us/articles/360003593554-How-to-Record-to-PC-New-Client-/

You may opt to use ftp and let the camera ftp the recording to a remote ftp server (excluding battery operated cams).

@mamymam2013_465350299701478  Default setting for the application is spaceline. However, I have the possibility to select from a list of custom and galaxy sound. I don't have the S20 Ultra. Managgia quanto ha piovuto!!

@mamymam2013_465350299701478 So yours is Android?

@user_694948938956947_694948938956947 Try to email support and see if they can order you one. When I got out my WIFI DUO 2 from the box and considering its weight and bulkiness I was expecting an aluminum support. In fact when it is windy (force 7) I see that the camera shakes a bit. Even the nut of its solar panel.......it shouldn't be plastic. It broke and I replaced it with a stainless one.

@user_694948938956947_694948938956947 What is the stream resolution on the one shown on 8.10.4? On the live view window do a right click and set it to clear.

@mamymam2013_465350299701478 I am away from my cameras and cannot check. Can you try to change it by clicking on Notification Category under Reolink client...go to sound and select another sound and trigger the camera?

@tomselbyuk_331910860959874 Just drag the camera out of the Live view window and drag its device name back to Live view.

@mamymam2013_465350299701478 Oh....This should be under Notification Category....and the sound is application provided. Yes I recall that the user was able to change it through the application main menu.

@mamymam2013_465350299701478 Check out this link https://support.reolink.com/hc/en-us/articles/360021343034-How-to-Enable-Push-Sound-on-Android-Phones/

@jp_303544246644872 I fully agree and I did a similar request in the past. I will inform them again. It would be appreciated if you make a feature request at https://support.reolink.com/hc/en-us/requests/new/

@user_694815223382207_694815223382207 That appears only once and shall vanish in subsequent clips view of the same camera. But you have a point, once you have disabled 'Data usage warning' it should not appear anywhere in the application including playback. So please do a feature request at https://support.reolink.com/hc/en-us/requests/new/ I will email them too.

@ed_682671253913811 Check out this link 

@rob_631717169750022 So you have to wait until deployed to your region. So far client seems quite stable.

@perkins-tony_647500713214819 Reolink removed the export of diagnostic file. Since you are unable to connect and don't receive any notification you consider that the doorbell stopped functioning. Can you insert a microSD and enable recording on person and visitor? When you think that it stopped working then go near camera so it will record you. Take note of the time. When it reconnects check whether you have been recorded. If yes then there is an issue on the transport (WIFI).

I also suggest you to change to 2.4G for the test as this has more range (longer wavelength). Be careful not to forward any wireshark traces .

@user_694180074676378_694180074676378 Thanks to share the feedback. Indeed it is.