Posts made by joseph_1979

@nerds-2-you_704747014320378 Correct. I suggest you to email Reolink support. The more requests they got the higher will be the probability to be implemented.

@rollso_376624069636309 Check that the camera has the correct timezone. Go to Advanced and then Date&Time. If incorrect synchronise it to your smartphone or set it through the Windows client.

@scottmby_340527461281969 Email Reolink support and they shall provide you with the DirectX repair tool to install older dll libraries.

RLN8-410 NVR What is the VA of the UPS and how are the cameras connected to the NVR (POE???)? How many cameras are connected?

@user_695787230765232_695787230765232 You're welcome. Including iPad.

@nanuk_703854712033447 of course live, learn and get older :).

@dppwright_73002519965882 Try to email support. They might help you to have another chime.

@cenonmin_645741266128992 Check point 3 in this link https://support.reolink.com/hc/en-us/articles/360015302994-How-to-Improve-the-Image-Quality-of-Reolink-Cameras/

In email attachment you can only find the video in fluent mode. The main reason has to do with the email size.

@reolink-fiona This is a great news for the Germans. Keep it up.

@user_711198653890796_711198653890796 Vous devez installer Directx 9 car ce nouveau client utilise une ancienne version. Envoyez un e-mail au support Reolink et ils vous le fourniront.

@bamainark_709557840093322 What is the sensitivity you set for motion and person? Check that the WIFI signal is strong enough at the location of the camera. You may use the Ookla appl to check the upload speed from the camera location. In addition ensure that the doorbell has the most updated firmware v3.0.0.2033. The same applies for the client. You may check these out at the Reolink Download Center.

Rather than rebooting I suggest you to do a restore by going to system/maintenance menu and click on RESTORE. Note that restore will reset the configuration with the exception of the WIFI settings.

@dan-stefani_360688865751271 Try Gorilla all weather waterproof outdoor tape. Have you emailed support?

@devinebuildings_540180413468820 Add it as a new device using the UID.

@user_649233705312379_649233705312379 If it is in the download folder just double click and re-install.

@user_705042569990280_705042569990280 I don't use the icloud. I suggest you to email Reolink support.

@user_673922350399557_673922350399557 I suggest you to make a request to support. The more requests they have for this proposal the higher probability to implement.

@nanuk_703854712033447 Check if your firmware is the same as that of the site. If identical then you can apply it.

@defcon_274148371144872 Try to install DirectX 9 as it seems to be using old libraries. I had black screen and just audio in clear mode and this has solved the issue. I just troubleshoot it within minutes.

@ramms_119 Yes I noticed this from the instant I upgraded. As you stated it was working really well on previous version. Support notified.

@user_695787230765232_695787230765232 Push notification works only on Android and iphone smartphones.