Posts made by joseph_1979

@s-stoessler_71959255531 It should be a SIM with Internet access. You can try the one you have in your smartphone. Don't forget to add the apn in the camera otherwise it will not communicate with the MME and SGW (mobile operator EPC).

Both the camera and the smartphone mobile accounts will be charged. Camera needs to establish a data session with the mobile packet core of the operator to forward the video while the smartphone has to establish another data session with the mobile packet core to receive the video.

In calls scenario, the receiving party will not be charged (unless it is not roaming). But packet data is different.

@cotters_469494706512076 It should be IoT SIM which shall have access to the Internet. M2M normally restricts access to Internet and so you cannot access it from an external network.

@user_805124439601351_805124439601351 We have been asking for the video deletion function for quite some time. Have no idea whether this is on their implementation list. It shouldn't be that difficult to implement. Never had the requirement to delete any video on my cameras.

@rogere_821547895865564 According to Reolink documentation, the format should be FAT32.

@thomaswieder_486864549789898 The software has no knowledge that the camera has been manually rotated. You need to install it at least 3m above ground and by the time someone rotates it, the camera has already started recording.

@mcs-yard-4_748142991896757 If you are not able to communicate with the camera through the client then it is not possible to restart or restore it.

Could it be that the battery has been drained? Could it be that it lost 4G coverage? Could it be that the data bundle has been used? The best option is to go on site where the camera is installed and check.

@cylanoid_777455682298093

I tend to agree if a function doesn't work then remove it. I never had any of my cameras doing an auto update. I did ask support that if this is not going to be implemented, add a feature on the client to check the fw of the installed cameras and if there is an update pop up a message to the user. This is available on other brands.

@spanciul_260353017975036 email support on support(@)reolink(dot)com

@rodp I am a customer like you. You need to take it up with Shayla who is an employee of Reolink.

@jack_191956701057273 is it possible to get the upload speed from the camera location? Install ookla speed test from play store on your smartphone. You need to have at least 12Mbps upload.

@renaud-hx_437082136477858 So far the calling feature is based on push notification. Still awaiting improvements or the Ctual implementation based on VOIP.

@tjmoore82_316514855800995 It should record to SD even though you are watching a live view.

@user_824854431916182_824854431916182 Correct. Opt for a bigger SD (max is 256G for doorbell) and ensure it is of high endurance.

@user_825090955698356_825090955698356 You're welcome.

@jim_431415522513068 Which model?

@user_824854431916182_824854431916182 D340P is the poe doorbell bundled with 64G SD. The D340W is the WiFi doorbell bundled with 64G SD and the last one is the WIFI doorbell without SD. If you need an SD then you have to purchase one.

@user_mhm_789920451715266 Most probably your router is non-POE. So you need a POE adapter (e.g. Unifi U-POE-af) with input being the AC power and the RJ45 cable coming from the router. The output shall be the POE which is connected to your CX810.

@user_822884704698612_822884704698612 I missed this request. If you know some networking protocols, you could have connected a PC to the POE switch and run Wireshark. The phenomenon of reloading or getting powered off in the middle of running can result from the insufficient power supply and poor-quality PoE cables.

@user_824433098711168_824433098711168 This means that your weak signal at 5G. Try to have distinct 2.4G and 5G SSIDs and change the current 5G so that the camera will not try to connect to it.

@user_763484564779201_763484564779201 Is BI running on same PC where you have the Windows Client?