Reolink Updates Learn More
Meet Reolink at IFA 2025! Learn More
Reolink Q&A Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
@reolink-daisy Fantastic.
@dave_wat_ With Wireshark you can see if there is a request coming to your camera. But I cannot ask you for a trace as it will reveal personal data. For me it is strange that the UID is enabled and that you have other cameras which are accessible from an external network. I suggest you to take it up again with Reolink support.
@zane So to download it enter this URL in a browserhttps://home-cdn.reolink.us/files/client/electron-release/reolink_setup_8.15.7.exe
@zane Which was your previous version?See my reply in thread https://community.reolink.com/topic/6925/pc-client-v8-14-0/6?post_id=26768&_=1723971506754
@stevenlavigne50_713244953382940 Unfortunately the shortcuts (aka scene mode) only works on the camera itself rather through the NVR. So to make it work connect the cameras through a switch and then access the cameras directly for the shortcuts.
@dave_wat_ When this happens again, try to restart the router rather than the camera. Are you familiar with Wireshark?
@reolink-daisy Whenever I see members attaching screenshots with UID I immediately inform them to delete or hide the UID. IPs if they are private it's OK.
@mikemcsw_757101218033906 Mike, I didn't even try as I am mostly out of the house. Can you post to the other community at Reddit? There are lots of active members who have integrated with a number of systems.
@reolink-daisy Sorry for late reply. Was away on business.Yes, I am using the latest Windows Reolink client. But as I stated it may be attributed to lower fps and bitrate.
@user_854852369674399_854852369674399 Uh that is very old. Which windows are you running?
@andie-g_825001509949628 Can you revert to previous Android client and check again?To get previous versions....do a search on Reolink Android older version.In the newest version they removed the volume and ear.
@user_854848655810709_854848655810709 If you have the upgraded Lumus 2K, then remove the any motion or other and base your trigger on person, vehicle or animal. Do this under recording and push/email notification.
@reolink-daisy With this newer firmware, the image in clear mode has low contrast/saturation, colours are muted, and the density is light. This may be due to lower fps (from 25 to 20) and lower bitrate (from 8k to 5k). I assume that the optimisation of ONVIF has lowered the definition. Would the dev team consider restoring these values?Moreover before updating, I had full WIFI signal strength and now nothing as depicted below. I also noticed that to access the camera and get to the live view, it is taking around 1.5s more.
@user_800536972923035_800536972923035 I on v8.16.8 and so far I have no issue. I did all the upgrades and only once I had an issue. Just audio and no video. I simply installed the DirectX redist and voila' video was back again.
@reolink-daisy Thanks a lot. I am willing to be one of the testers. If it is based on VOIP then I know every bit of the protocol :). I was an IMS network designer, implementer and tester too :).
@user_854852369674399_854852369674399 try v8.15.6. What was your previous version?
@user_678736611209466_678736611209466 I did the upgrade and agree with your findings. Moreover it is taking a bit longer to get to the live you. I think it is taking around 1.5s more. Most probably I will roll back. Fps has been reduced to 20 and even bitrate. This is the outcome of onvif update.
@user_678736611209466_678736611209466 Can you paste a screenshot? I am away but once I get to my house I will upgrade it.
@panos_gr_836937398329555 I don't use Synology. Come to the Reddit Reolink community and surely there are members who have done it. Post it there.
@kjamaa_648727942344743 Which model?
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!