Posts made by joseph_1979

@rocky-wei_268761560592519 if you have the latest Android client v4.43.0.5, enable the motion tag and play in high resolution. You shall see what caused the triggering.

Do you have motion enabled? I have the Argus 3 Pro and I only persons and pets detection are enabled.

@nickburt218 I think it is very difficult to have them synchronised to the PC clock. You need to allow between 1 and 2 seconds.

Have you thought of integrating the cameras to a HA?

@user_781311149715662_781311149715662 Yes. Input power is 52V@2.5A.

@yofiveoh_476071468032204 It's available on their website.

@nickburt218 Let them till tomorrow and see if the lag time increases more than 6 sec. And if you check through Android appl it is good.

At Reddit there are a lot of Reolink users who have been through a lot of issues and may have had a similar issue. Can you please join us at Reddit too and copy and paste your initial input? We are trying to help you.

@big_ted Support told me early next month.

@thejebronie_622381821149282 I asked for sensitivity setting. Not included in your first post.

@nickburt218 If course not everyone ulis technically good and able to do such tests. Network is not an issue at all and neither the cameras. I think that the issue is with the client on certain environment. If I am the developer I would add debug points and logs. This is what I did when I used to develop applications in Visual Studio.

Lagging was never more than 6 sec and sometimes it is normalised. You stated that port 123 is allowed from each camera for NTP to synch and so camera should synch the timestamp on the hour.

Can you send an email to Reolknk Support and get you in contact with the senior support team? Your case needs further investigation from the senior support.

@seb_526812765704330 Are your cameras connected to an NVR? From the client, add the camera using UID (can be seen on the QR code stciker).

@user_781705133682896_781705133682896 Have you tried to update the driver of the graphic card? When you ran the program, you can't have a quick access to the menu (top right corner).

@user_781705133682896_781705133682896 Which graphic cards are installed on PC? I guess you are trying to install v8.14.2.

@user_781705133682896_781705133682896 First try to disable the hardware acceleration first from the client main menu. See if this makes any difference.

Which graphic card(s) is installed on your PC?

@reolinkshayla Wonderful. When shall we get the doorbell firmware update pls?

@user_dbouchard_623756488863828 Hereunder find my suggestions.

1. Restore the camera.
2. If this doesn't help then swap the SD or format the SD card.

@polarian_462426988400812 You need to have a POE splitter as THIS from Amazon.

@user_780990741917885_780990741917885 Submit your request to support on https://support.reolink.com/requests/

@user_682791762784507_682791762784507 I suggest you to email Reolink support.

@thejebronie_622381821149282 Can you provide the sensitivity for motion detection and smart detection? Can you add a 1s or 2s delay under the alarm delay?

@herb_474969153552612 If all the cameras are being disconnected then it is either the network or the PC running the client. You can leave it DHCP so that BB router will assign the IPs to any attached device as otherwise you need to remove the assigned IPs from the DHCP range (if you shall be using static then disable DHCP on the BB router).

How is the PC connected to the network? Try to connect your PC to the switch and install a ping monitor (you can find a lot on the Internet) and ping the cameras and the gateway of the BB router. Then check whether you lose any pings.

@nickburt218 Sorry was busy with a mobile operator implementing Volte.

The 1-2 seconds lag is expected which is due to transmission and processing. The network is good and the switches are functioning at L2. I have one last request, namely, to disable the hardware acceleration first (from main menu of the client) on the HP and to connect the HP to the same switch as the DELL. Just for testing.

At the same time I kindly ask you to open a ticket with Reolink support (support @ reolink . com - Remove spaces as the site won't allow us to add links).