Posts made by joseph_1979

@user_784852006310042_784852006310042 v7 is 32bit client and v8.1x.x is a 64bit client. Of course as upgrades are released, new features are added or improved.

@andre_148322405413012 Sending an email to Reolink support asking for new firmware will not harm. Sometimes it takes time for a new firmware to appear in the download site.

@mlodge87_607028518432873 Which client are you using? And what is the smartphone?

@nickburt218 Uninstall and install. Might have to add cameras using the UID.

@andre_148322405413012 Maybe they have add it to your profile. Normally we have to do it manually.

@user_784349044301977_784349044301977 Yes they do.

@mlodge87_607028518432873 Watch them in Fluent and quit. Then try to connect again. Client will try to connect at a lower speed. Just a test.

@nickburt218 Ensure that you update both PCs. Can you check from Windows event viewer and check appl and system logs at that time and see if you are able to discover anything?

Personally, 2 to 3 s are acceptable.

No more support from Reddit .... I thought they will bombard you..

@frederic-fusillier_236807380766857 This is a PIR camera which can detect the object emitting Infrared from a maximum distance of 10m( assuming you set max sensitivity).

PIR is not good at detecting objects coming towards it but significantly better at detecting objects walking from one side of the screen to the other.
With PIR cameras you need to position it so that people that enter frame will be walking across the screen.

@mlodge87_607028518432873 And if you use the PC on your home WiFi, you have the same issue?

Which cameras you have installed? Did you try to switch off mobile data and connect to the home WiFi? Did you try to connect with fluent rather than clear mode? Do you have the latest version of the client on the smartphone? Do your cameras have the latest firmware?

@arterton_377256427802856 that was the last 32 bit client. Thereafter all clients v8.1x.x were 64 bit.

Did you check that your audio driver is the newest? And only Reolink client is without an audio?

belontz_689776845656445 On which media (SD/NVR/NAS) are you recording? I set my trackmix to record on SD and ftp the file to an ftp server. Have never had any issues.

@kristof Agreed. Have a nice day.

@nickburt218 Noted.

@nickburt218 They have released a new Windows client 10.15.6 at https://reolink.com/ca/software-and-manual/. Can you check it out? It seems that this client is using less CPU resources.

@jandeboer_776424881758381 Did you enable recording under camera recording menu? Can you attach the screenshot after you click on schedule?

@user_783048988528819_783048988528819 That's what I would have done too.

@user_674133516583005_674133516583005 I don't have this camera and cannot help. Please email support on support @ reolink . com (delete spaces).

@user_778662658031770_778662658031770 Good suggestion. Please submit your request to Reolink support on support @ reolink . com (delete space as site restrict us from adding URLs). I email support.