Posts made by joseph_1979

@user_776589785108726_776589785108726 Camera doesn't accept the credentials through https. You may submit your request to Reolink support. However, URLs including the credentials are cached and stored and anyone using you PC may get these credentials.

@nickburt_442836936192165 Can you do a test on a single camera? If it happens again then use VLC and enable RTSP. See if the time remains the same. If yes then there is an issue in the client.

@etlefevre75_488062589780131 Note that E1 OD rotates 355 degrees, Mine is smooth. The only issue I have with E1 OD Pro is the deviation of the monitor point. It drifts and I have to set it again manually.

If the camera is under warrant ask for a replacement.

@nordo_776225435984080

1. Put PIR sensitivity to 92 and person sensitivity to 65. Try to tune the person sensitivity.....but do not make it high as you will get a person detection for a swinging plant.
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3. You shouldn't get anything from the non-detection zone. Try to activate the 'motion mark Beta' and check what has triggered the camera. This is available on both the latest Android and Windows client. You need to view in CLEAR mode to have the motion tagging.
4. 
   
5. We normally disable 'any motion' as we are only interested in persons, vehicles and pets. Otherwise for any motion ( a branch, snow, etc) you will get an alert.

@mechanics200_57936638379 Failure means that a particular setting has failed. The issue is that the failed operation is not shown. They need to improve the scene mode by adding a status, more operations to set and a schedule. It is nuisance to have to check all the setting on each camera to see what hasn't been set or unset. We are awaiting for improvements on the scene mode.

@user_588567793635436_588567793635436 As you correctly stated pre-recording entails for the camera to be constantly recoding which is not the case for any Reolink battery operated cameras (it will drain the battery within a few hours). So if this is shown on the PC client then it must be a bug. I do not think that disabling it through the client has any impact on the camera. To know whether this is available set it to 30s from the PC client and exit the program. Run the client again and check if it retained the value you set, namely, 30s. Kindly take a snapshot and email Reolink support.

Furthermore go to the Reolink Download Center and check if there is a newer firmware for your camera. If there is one then download it and apply it using the Windows Reolink client.

From the Windows client you can either restore or reboot the camera as illustrated below. It is under Maintenance.

@t-maciek_382830390239374 That's the one included in the download center. I suggest you to submit your request to Reolink support.

@gerald-laganiere_70786400346274 The 64bit client is utilizing a substantial amount of CPU resources. In my case it is around 34% as illustrated below.



Why you have 32 bit? Clients 8.10.X are all 64 bit . Previous clients like 8.8.5 are 32 bit. When you updated from 8.8.5 to 8.10.4, the client 8.8.5 is still under the Program Files.(x86). Go to Program uninstall and uninstall v8.8.5.

@domkal_775112654221518 You can check the firmware at Reolink Download Center. To upgrade the cameras and NVR follow this link https://support.reolink.com/hc/en-us/articles/900004550323-How-to-Upgrade-Firmware-via-Reolink-Client-New-Client-/#:~:text=Launch%20Reolink%20Client%20and%20log,)%2C%20and%20then%20click%20Upgrade.

Moreover, I will disable detection on 'any motion' and base my detections on AI (person, vehicle and animal).

@user_776132184023237_776132184023237 Battery operated cameras use a different communication protocol and they can only be controlled through their clients. Do you know of any other brand which allows you to do so?

@gerald-laganiere_70786400346274 What is the processor of your PC and how many cameras are being shown at the same time? And do you have other background programs? You can check this through t he taskman.

@karschti_637593818415162 The IR lights are on when the ambient light is less that a threshold and will remain so until the ambient light is higher than the threshold value. Conversely. the spot light comes on when an object is detected and will stay on till the object is visible or max recording time (for non-continuous recording).

In case of E1 Zoom consider an average power consumption of 5W.

Do you have an issue on power consumption? This basically nothing....consider a lamp of 5W.

@user_775445647925502_775445647925502 I don't know. I am a customer like you supporting members based on my engineering knowledge and the experience I got from using their products. Whenever I have an issue I contact support using emails.

@mrfchirpy_328132979335308 check smartphones dc adapters. Should be 5V@2A.

@user_775445647925502_775445647925502 I guess you have the newest firmware both versions. You may check from the reolink download center. I don't have the 820 cam and so cannot help. Did you try to reach out Reolink Support?

@hainz74 After update it could be that https is not enabled. Go to network and check it out.

Follow this https://support.reolink.com/hc/en-us/articles/900004435763-How-to-Set-up-Reolink-Ports-Settings-via-Reolink-Client/

@mrfchirpy_328132979335308 If it is a WIFI issue the led will be red. If it completely stops then it can be either the battery or the dc adapter. The charging current provided by the adapter is not enough to keep it in operation. Can you measure the output voltage from the adapter? Do you have a similar adapter to check?

@user_711725607157890_711725607157890 If you think that their products are not according to their specifications or your expectation you are free to chose from other brands.

@rob_530137440497875 It has no IR lights. Just a low street lighting would ve more than suffice. Go to YouTube and watch some videos from independent persons.

@rob_530137440497875 that is caused by the IR reflections. Either use an external illuminator and switch off the camera IR lights or have the CX410.