Posts made by joseph_1979

@user_760626662555877_760626662555877 Please send your request to https://support.reolink.com/requests/

@user_760857482866870_760857482866870 You need to submit your request to support on https://support.reolink.com/requests/

@user_759144541978850_759144541978850 Can you capture a trace and check why the file is not being transmitted? You can also verify it yourself by installing the freeware Cerberus FTP server on your PC and see that the mp4 file is ftped correctly.

@tinchotommy_222364008116413 Connect all cameras to POE switch and connect its uplink to the router. Then connect the NVR to the router or POE switch. In this way you can access the cameras directlly through the POE switch and also through the NVR. There are certain features which cannot be done through the NVR. Suppose you want to grant access camera 2 to someone else. From the NVR you cannot do it. Either to all or none. Upgrading is more easier too. Individual emails. If NVR is broken for some reason or another you can still access to the cameras. Don't forget to have a reduandant recording backup like FTP server or on SD installed in each camera. Maybe a UPS powering both the POE switch and the NVR.

@user_588179964772410_588179964772410 Is the UID enabled on the camera?

@qb_6723597436

1. Recent clients seem to have some bugs and customers are rolling back to their previous running version. Even me I have reverted to v8.11.0 as v.8.14.0 had issues with icons bar and low video quality at CLEAR mode.
2. Stand alone floodlight is no longer supported on their Windows and MacOS clients. We can only control it through the Android/IoS application.
3. Do you have any special character in your password? Try a simple one.

@user_760447807074536_760447807074536 Excellent. Sip some good wine and enjoy the recordings :).

@user_756125119496374_756125119496374 You can download the files on your PC. But it takes some time. When SD is mounted on camera you can only play the recorded videos with their Windows/Android client.

@user_760471719375079_760471719375079 This is fairly easy. Change IP and credentials. I have no time to test it :).

Switch ON:
curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"SetWhiteLed\",\"param\": {\"WhiteLed\": {\"bright\":100,\"channel\":0,\"mode\":1,\"state\": 1}}}]" "https://192.168.X.YY/cgi-bin/api.cgi?cmd=SetWhiteLed&user=KING&password=ENGINEER"

Switch OFF:
curl -s -k -X POST -H "Content-Type : application/json" -d "[{\"cmd\":\"SetWhiteLed\",\"param\": {\"WhiteLed\": {\"bright\":100,\"channel\":0,\"mode\":1,\"state\": 0}}}]" "https://192.168.X.YY/cgi-bin/api.cgi?cmd=SetWhiteLed&user=KING&password=ENGINEER"

@martin-zihr_324858974884035 Try to disable hw acceleration first. If not then roll back to your previous version until they sort it out. You can contact support.

@user_760447807074536_760447807074536 Of course you can format a 256GB SD to FAT32. But you need a third party application as Windows won't allow you. Do a search for free fat32 SD formatter. There are a lot.

@marian-siczek_715086104985814 Did you check that you have the newest fw on both the cameras and the NVR? You may to submit your complain to https://support.reolink.com/requests/

@muzza_687528338731141 Follow this link https://support.reolink.com/hc/en-us/articles/900000423743-How-to-Setup-the-Camera-after-Changing-My-Router-or-ISP/?gad_source=1&gclid=CjwKCAiAgeeqBhBAEiwAoDDhn0S0OvTaSmzS7OB81Ww5Bz8N-qkKf5q3xDHfO6kfgKIPyWKFbE5NSRoCDOYQAvD_BwE

@merklin_759136768565412 For standalone there is. But have no idea if this is integrated with the camera.

@user_756125119496374_756125119496374 Lumus still records in H.264 and so you can use any player. VLC is quite good.

@user_760447807074536_760447807074536 Do you have another SD even 2G? Just to check whether there is an issue on the SD. In addition, insert the SD in your notebook SD slot and format it to FAT32. Transfer a file from PC to SD and try to read it from SD. Then delete the file and insert the SD in the camera and check again. Note that I use Samsung EVO plus and have no issues.

@user_751347369033978_751347369033978 Most probably they are using this request to check connectivity. But this is not the correct way. One should ping the gateway.

@corky_7378801911646 They need to do more testing before launching a product. The microphone circuitry has spoilt this beast.

@user_746623229407444_746623229407444 If I recall correctly they were working on it. I suggest you to email support.

@dio1975_457190256263392 This is correct. Let's do some simple calculations.

1) 2560/1920 = 1.33 which is 4/3 then aspect ratio is 4:3

2) 2560/1440 = 1.77 which is 16/9 so aspect ratio is 16:9

3) 2048/1536 = 1.33 which is 4/3 and so aspect ratio is 4:3

4) 2304/1296 = 1.77 which is 16/9 and so aspect ratio is 16:9

I don't have this model and cannot say how these are displayed in the client.