Posts made by Reolink Fiona

@hdd23_611932642816043 @schanen-lyons_552815606821084 Can you try to search for it again? Download Center – Reolink

@user_623698864767098_623698864767098 The release date of the TrackMix battery is unknown now. We will have battery wifi and 4G battery version. I will collect your feedback to the product manager to have more improvement of the TrackMix.

@user_623698864767098_623698864767098 In the US, TrackMix PoE/Wifi is available now. They will be available in the middle of November if you are in the EU. You can subscribe to the product news and we will send you the email when it is available.

@garybarr_359937996558483
Can you try to enable the network ports on your PC Client? Settings->Network->Advanced->Port Settings

Besides, you can try to disable the hardware decoding of the Client/APP if you view on them.
APP: Home page->App Settings->Hardware Decoding
Client: Client setting->Hardware Decoding First

@joseph-chircop_497308027822318 Thank you for the hint. Usually, I will mention the main point of the update and what it has fixed. I will try to share the most info.

@skynet01-14_512285893755085 This feature will be added in the next firmware.

Hi all,
 
You may need to download the videos regularly to back up the important videos. Today I would like to share all the latest guides and tips for the APP/Client/NVR/Cloud video download.
 
If your Client/APP UI is not the same, please try to upgrade your APP/Client to the latest version. Download center: Download Center – Reolink.
 

How to download videos from the APP?

 
Step 1. Go to the Playback page and select the videos
Tips: To choose the videos faster, you can use AI filter to choose different types(any motions, person, vehicle, and pet) of videos to better filter the videos.
 

 
Step 2(Optional). Set the stream mode. By default, the stream mode is low(fluent). If you want to download the videos in clear mode, you can choose the stream mode to high(clear).
 
Step 3. Cut and download the video
Note: Now we can only download the 120s video on the APP. If you want to download larger videos, you can use our PC Client or NVR to download.
 

How to download the videos from the Client?

In the beginning, you may need to filter the videos by choosing the date, time, and motion types(person/vehicle/pet/any motions). Then you can directly download the videos or download them after cutting the videos.
 
1. Download directly - Choose the download button
--Choose the date on the playback page
 
--Click the download button and then select the videos by time/AI filter.

--Download certain or all videos

 
2. Cut the video and then download
When you see an important video and want to back it up, you can cut the video and then download it.
--Select the videos by rolling the timeline and putting the mouse on a specific time.

--Click the “cut” button and choose the start and last time of the video.


--Click the download button and then you can download it directly.
 
Tips: You can click the down arrow beside the camera name and then you can view the thumbnail display of the videos. (Only available for the standalone camera because the NVR camera’s video image thumbnail can’t be pulled out now.)
 

How to download the videos from the NVR?

To download the videos from the NVR, you need to plug in a USB Flash Drive first.
There are also two ways to back up the videos from the NVR, directly download or cut to download.

1. Backup the videos directly
--Click the Backup icon(card icon) on the home page.

--Choose the videos by selecting the camera/time/recording type


--Choose the videos and download
 
2. Cut the videos and then download

--Click the cutting scissor button on the home page and drag the red slider to select the part you want.

--Choose the USB and video format
If you want to have the MP4 video, you can check the box(Back Up MP4 Files).


--Choose the videos and start to back up them
 
 
You can read more from this video,
https://support.reolink.com/hc/en-us/articles/900003996866-How-to-Search-Playback-and-Backup-Recordings-on-the-NVR-monitor-New-UI-video-.
 

How to download the videos from the Cloud?

You can download Cloud videos on the APP or Cloud website.
1. APP: Home page->Cloud->Cloud storage->Choose camera/time

 
 
2. Cloud website:
Step 1. Log in to your cloud account at the link: https://cloud.reolink.com/​
Step 2. Go to Select File(s) page to find the file you would like to play and click on it to proceed.
Step 3. Tap on Download or Delete to download or delete the recording.





Let me know if you have any requests on the download features.

@curls Yes, the wifi version can be connected to just WiFi.

Now the Android/IOS APP is available in the Google Play store or Apple APP store.
You can also download the Android APP here, https://bit.ly/3N3WMbZ.
 
(The APP adopts a grayscale release strategy so that the update time will differ in different regions. Please pay attention to the recent update.)
 
Changelog
1. Work with Reolink Video Doorbell series.
 
2. Work with the Reolink Floodlight series. (Only iOS is Available Now.)
 


 
3. Removed the Pet detection switch.
You may notice that the pet detection switch is removed. Please don’t worry that we just removed the button instead of the pet detection feature.
 
We will make the official pet detection gradually. In this APP, pet detection is enabled by default. You can set up the pet detection recording schedule, tracking types, spotlight detection types, etc.
 
Note that only 8MP and above cameras support Pet detection.


4. Reolink Cloud supports multiple subscriptions.

5. Fixed bugs.

Today is National Get To Know Your Customers Day!

We are so thankful for all Reolinkers.

Please leave a comment below telling us something you'd like to see in the future.

All ears

@joseph-chircop_497308027822318 We will collect the user feedback first and then we will optimize according to the feedback.

@user_620377737650273_620377737650273 For the camera of NVR, you may need to upgrade the camera firmware via the NVR. Then you can check if it can be better.

Download the firmware here, Download Center – Reolink. Guide: https://support.reolink.com/hc/en-us/articles/900003659286-How-to-Upgrade-Firmware-via-PoE-NVRs-New-UI-

@colovin_541922116624611
Can you try to click here to change the PIP view to view both lenses? You can also check if you set them to record continuously.


Have you connected another camera on the same channel before? Do you mind deleting the camera from the NVR, formatting the HDD and then connect the camera to a new channel to see if it can work?

@gajotnt_202336444158149 We will arrange the pre-order according to the pre-order time. Some orders are delayed. Can you check your mailbox to see if you have received the delayed email? You can also send your order number to our support team and then we will help check your order status, Submit a request – Reolink Support.

@curls I understand it. Thank you for your clarification!

@martin-kistell_73972976554167 Hi there, I have sent you a private chat. Can you check?

@joseph-chircop_497308027822318 The maximum PIR angle is 100°. The maximum PIR detection height is 8m.

I am playing with the new Floodlight Wifi. Love it so much!

Would like to know more about the floodlight? Click here to read, https://bit.ly/3MGiGSq.

@martin-kistell_73972976554167 Thank you for your videos. To avoid the the light against the wall, we will add the tracking limit functions to the new firmware soon. With this function, you can set the range of the tracking. We will also optimize the tracking according to your videos.

@noxtom3000_470435090301120 Can you try this beta firmware? https://community.reolink.com/topic/4092/rlc-823a-rlc-523wa-new-tracking-beta-firmware-and-new-tracking-features-plan/2?post_id=16267&_=1666076212525