Posts made by Reolink Fiona

Hi everyone, we have updated the API recently. For the webhook, we are still working on it. You can check the API here first, https://community.reolink.com/topic/4196/reolink-camera-api-user-guide_v7-update-in-sept-2022.

@bill_614391396167710 You can also try to switch the push sound to see if it can work. https://support.reolink.com/hc/en-us/articles/900000616303-How-to-Set-up-Message-Sound-Settings-via-Reolink-App-

@user_614499662286956_614499662286956 You can try to log in to the Cloud account in the APP, load all the videos, and then long-press the videos. Then you can choose "select all".
https://support.reolink.com/hc/en-us/articles/900000619983-How-to-Delete-Multiple-Videos-at-the-Same-Time-in-Reolink-Cloud-Storage

@dantodd_506224593129622 It supports ONVIF and Synology. We will add it to the compatible list soon.

@andre1982_604784056959024 What's the system info? You can try to check if your camera is the latest one. You can check and download the latest firmware on our download center, Download Center – Reolink.

If it doesn't work after the upgrade, you can try to submit a request here with the system info and relevant screenshots, Submit a request – Reolink Support. Our tech will help you with this specific issue.

@email_525317533946102 Thank you for your suggestions. I will also collect the relevant demand and forward it to the product team.

@user_614824849178671_614824849178671 You can try to enable the pre-motion record button in the record setting first. To make it more sensitive to the motions, you can try to higher the sensitivity in the alarm settings. It doesn't matter if you set up the object size or not. You can choose to set the object size or not per your demand.

@user_616972055773192_616972055773192 Hi there, I have contacted our support team and you can check the email. We will help check this specific case.

@hcd_610839492595771 Thank you for your feedback. I will try to submit your request to the product team for consideration.

@andre1982_604784056959024 Can you try to enable the network port? You can find the setting at network>>advanced>>port settings.

@pgalbavy_611750487736333 KEEN is a 4G trail camera. If you want to have the battery wifi version, you can try to look at our Argus PT 2K, https://reolink.com/product/argus-pt/.

@firehouse_489264075415780 We will have a new Client with a new framework soon. Please stay tuned for our annoucement.

@roy_53005674945 The subscribe link is normal now. Can you check? The battery version will be available to release in November.

@feriengut-neuhof_610107439104114 This two firmware is almost the same. You can also try to reset your camera first. https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras

@joseph-chircop_497308027822318 It doesn't need a Reolink account to connect. The camera and the floodlight just need to be in LAN and then you can connect the camera to the floodlight. If connected, the floodlight and siren will be triggered if the camera detects the motions/person/vehicle/pet.

@pgalbavy_611750487736333 We don't have a plan to add the auto-tracking with zoom in the RLC-823A now. Our TrackMix, a PTZ camera, will auto-track with zoom. You can know more about this camera here, https://reolink.com/product/reolink-trackmix-poe/.

@reo123 The doorbell supports ONVIF and Blue Iris. You can connect more than one chime. But we don't sell it as an accessory in a short time. We will sell when there is enough stock. Thank you for your understanding!

@alvaro2 Thank you for all the ideas. We will add pet detection and FTP to the Argus 3 pro in our plan. For the 12MP Wifi camera, we don't consider such a product currently because of the consideration of the wifi stability. I will try to find the roadmap for 2023. Now the roadmap is not decided yet.

@nad-wolfgang_581208661188791 Can you try to check if you have enabled the network ports?
Find the settings at network->advanced->port settings on PC Client.

@xiaosen_594978256171132 There is no estimated date currently. I will let you know when there is any update.