Posts made by Reolink Fiona

@thaer2009_257441166999738
Please don't worry. You can try to download the RLN16-410 NVR firmware on our download center and upgrade it on the NVR. Then it will revert to normal. If you meet any problem in this process, you can contact our support team for help, Submit a request – Reolink Support.

Download the firmware here, Download Center – Reolink.

@chuck_529633235447953 You can check the new firmware on our download center. When there is any news, we will also make an announcement. Stay tuned with us!

@tarunflorida1_445797334024399
Hi there, can you try to pay using another web browser? Our sales team will contact you soon. Please check your email.

Client v8.7.3 is available on our download center now.
You can download it via https://bit.ly/3MdFSGo.
 
What’s new
1. Added “Fixed frame rate” setting
-If you choose on(fluency first), the frames will be fixed and not be automatically adjusted for night vision.
-If you choose off(clarity first), the frames will be automatically adjusted for night vision to guarantee the image quality in dark.
 
If you meet the problem of the smearing image or missed AI alarms, you can choose to enable the fixed rate.

This setting will be available for the camera with the firmware v3.1.0.951/956(models: 810A/820A/510A/520A/811A/511WA/823A/822A). You can know about this firmware here, https://bit.ly/3FumlPA. 

 
2. Changed the interframe space to multiplier options(GOP multiplier selection)
The setting is to adapt to the settings of third-party software like Blue Iris. We suggest using the default setting. If you think your picture quality is not good enough, you can adjust the interframe space settings.

What is GOP? A GOP is a group of consecutive pictures. A GOP(Group of pictures) is the distance between two iframes, measured in the number of frames, or the amount of time between iframes. For example, if an iframe is inserted every 1 second into a video at 30 frames, the GOP length is 30 frames, or 1 second.
 
How to set interframe space? In our Client, interframe space is to set the number of frames between two iframes. You can choose the multiple of the frames for both clear and fluent modes. 1X means one multiple of the frames rate you set. 2X means two multiples of the frames. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames.

This setting will be available for the standalone cameras with the firmware v3.1.0.951/956(models: 810A/820A/510A/520A/811A/511WA/823A/822A). You can know about this firmware here, https://bit.ly/3FumlPA. 
 

3. Redesigned the PTZ control panel and added the function to reorder the preset points in patrol
(Speed of the PTZ and patrol function are only available in standalone cameras models RLC-423, RLC-523WA, and RLC-823A)




 
4. Synchronized the PTZ preset points and the preset points in patrol
 
5. Added the full-screen button for the privacy mask, object size, and motion zone

Full screen mode

6. Added “Terms & Service and Privacy Policy” confirmation dialog when first starting the Client

 
7. Redesigned the About Us page
 
 
-Fixed other known issues 
 
If you have any problems, you can comment below.

@roben
Yes, for the new version 8MP camera, if the resolution is higher than 8MP, the video format will switch to H.265. If it is less than 8MP, it will be H.264.

@infxus_526718381043955
Thank you for your clarification. I will try to forward your suggestions and try to obtain some possibilities.

@igor-mi_488257396289712 Thank you for your response. I have sent you a message via the Community chat. Would you mind having a check?

@devon Thank you for all your feedback. I have contacted our tech to look at this issue. Now you can paste the picture to try. But it may be duplicated. You can delete one of them. We will correct it asap.

@igor-mi_488257396289712
The rightest the threshold slider, the easier it is to switch to color. The most left the slider, the easier it is to switch to black. You can try to adjust the slider to the rightest.

May I know what's your camera model and firmware version?

If you still have a problem switching to color, you can send a video and your system information to our support team. Our tech will help look for this issue. Submit a request – Reolink Support

@Fabd21_385303653929119
Thank you for your idea. Now you can only control the PTZ speed on the Client. I will help forward your request to the product team.

@lbs2reolink
Did this happen on the stream or to the whole Client? Can you give me the whole screenshot? What's the camera model?

@seb_526812765704330 We have a plan to produce a battery one. But it is not released on the first version of the doorbell.

@ghazzy_266657455886578 It will be released in the second half of this year. This is caused by the production and logistic delay now. Thank you for your support!

@lbs2reolink
Do you want to change the router to connect the camera? If the SSID and password are the same, the camera will reconnect the Wifi with the same SSID and password.

@fabd21_385303653929119
Now you can set up the patrol speed for the RLC-823A on APP. Here is the guide, https://support.reolink.com/hc/en-us/articles/360008746833-How-to-Set-up-Cruise-via-Reolink-App?source=search.

@grimed For the choppy issue of the Client, you can submit a request here, Submit a request – Reolink Support. Our tech will have a further check for you.

@chuck_529633235447953
There is a compatible issue between the firmware. You can try to upgrade your NVR firmware to this version v3.0.0.159_21122405. 
1. For RLN8-410 with hardware version N2BM02/H3MB18: https://drive.google.com/file/d/1KFINfp9wxFFdT7Wvyn4xPPiUHWb6Ckhq/view?usp=sharing

2. For RLN8-410 with hardware version N3MB01: https://drive.google.com/file/d/1KFOOcHHMen1oDJJM0i9WD-VNwcnJjMYD/view?usp=sharing

3. For RLN16-410 with hardware version H3MB18:
https://drive.google.com/file/d/179EHGr6vh2i-Qaen1B38DZxEry_s8twg/view?usp=sharing

@ben-l_363180304232580 Thank you for your update. If you still have a problem, you can continue to talk with our technical staff to have further help.

@mrbopsable_441871476973728
We don't have a special limit on the router. If you have any problem with the connection, you can contact our support and we will have a further check for you. You can submit a request here, Submit a request – Reolink Support.

@ben-l_363180304232580 Thank you! If you have any feedback about pet detection, you can let me know.