Posts made by Reolink Fiona

@cwleth_495534361215110
The APP UI isn't completed now. For the smart home, it only supports the live view.

@mick_526846632886513
Hi, you can try to find the code on the camera body. Please try to find according to this article, https://support.reolink.com/hc/en-us/articles/900005185523-How-to-Find-the-UID-of-Your-Device.

If your camera doesn't have the QR code when you receive the camera, you can contact our support team for help. Submit a request – Reolink Support
We will reply to you within 24 hours.

@jimmy-b There will be a white version in the future.

The coupon for this week is for the PoE camera. The RLC-810A-Black comes!

I get a special deal for our community--10% off!
So you can get a 10% 10%=20% off!!!

- Coupon: cmreo10fqrK
- Expired on May 11th at 23:59 (local time) 
- Countries: US & EU

Buy it here, https://bit.ly/38OopWy.

The number of coupon use time is limited. First come, first served. Hurry up! 

@lbs2reolink
Don't worry! It is not chosen by the order.

@lindsay_464625727078605
Thank you for all your feedback. Your feedback means precious to us.

I have talked with our Client team about these issues. They are focusing on these two issues now. We will have a plan to solve these in v8.8.x.

When it is released, we will make an announcement.

@big_ted You can try to check the APP version and download it in google play. I have forwarded your request to the web team and they will evaluate this request. Thank you for the suggestion.

@joseph-chircop_497308027822318
The latest version is v4.29.08. This will solve the PIR issue. You can have a try.

We have learned a lesson and listened more to the customers. Our team is trying to improve the test and the problem-solving efficiency. Thank you so much for your feedback. We will release a more stable APP for our customers.

@alan-ko1987_466744861700263 Have you tried to upgrade your display driver on your PC task manager?

The doorbell trial is open!

Hurry up!

Click here to know more, https://bit.ly/39Ce0gX.

Smart 5MP Reolink Video Doorbell with Chime is now open for trial! 
 
Two versions available: PoE version & Wi-Fi Wired version.
 
Know more details and apply via: https://bit.ly/3F855zo  
 
Finally! Hurry up, guys!

@email_525317533946102
Thank you for your suggestion on the motion zone. This will be forwarded to our product team for more consideration.

For the connection issue, could you please submit a request here, Submit a request – Reolink Support? Our tech will have a further check for you.

@seb_526812765704330
Hi Seb, the Cloud settings are separated from the camera recording schedule(for SD card).

All the alarm videos will be uploaded to the Cloud all the time.

When it is out of the cloud video history or cloud storage, the files will be overwritten. So you may need to download the videos in time if you want to keep the videos.

@clark_463039665144015
Thank you for the reply.

You can try to upgrade your camera with the latest firmware version v3.1.956. Please download the firmware on our download center, Download Center – Reolink.

@infxus_526718381043955 @Seb_526812765704330
The scene mode can only activate the push notification. But whether it will give you push notifications depends on your schedule.

If you have enabled the push schedule at that time and enabled the push notification in scene mode, it will give you the push.
If you have disabled the push schedule at that time and enabled the push notification in scene mode, it will not give you the push.

@alpha_528472938717352 Thank you for your feedback. Could you please provide one of the false tracking videos in a clear mode to our support team? Our tech will improve the tracking based on the videos. You can submit a request here, Submit a request – Reolink Support.

@big_ted The firmware for the RLC-510WA is still in beta. If you want to have it now, you can contact our support team. Submit a request – Reolink Support

@keith-emery_527314797154499
Hi Keith, have you installed the latest version 8.7.2?

For the black screen issue, you can try to upgrade your display driver. If it still can't solve, you can try to submit a request here, https://support.reolink.com/hc/en-us/requests/new. 

@big_ted Sorry for the misunderstanding. It can't be realized in the current Client now.

@big_ted It will come soon. If it is released, we will make an announcement. Stay tuned!