Posts made by Reolink Fiona

@magnus_514899017814160
Hi there, you may need to upgrade the firmware of Lumus on our PC Client. It is not possible to do that on our APP now.

For the latest firmware of the Lumus, you can contact our support team with the information on the hardware version & current firmware version. Please submit a request here, Submit a request – Reolink Support.

You can know about how to upgrade the camera here, https://support.reolink.com/hc/en-us/articles/360008743073-How-to-Upgrade-the-Firmware-for-Reolink-Products.

@clark_463039665144015 Thank you so much for your support! We will keep up the good work.

@clark_463039665144015
Now that the latest version of our Client is v.8.7.2. I see that yours seems to be the old Client. You can download the Client here, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting.

@josh-kelly_350288377598092 Thanks for your idea! This will be forwarded to our product team for more possibilities.

@t-maciek_382830390239374 Thank you for your feedback. I will forward your request to our product team to seek possibilities.

@tbcsignup_467191114207442 @grimed
Hi there, thank you for your feedback. May I know your camera model, country, via LAN or WAN, and other information? We will try to check.

@pete_256971113435278
Now our Cloud can only delete one video at once. So you may not able to delete multiple cameras at once now. I will try to transfer your request to our product team for possibilities.

Hi all,

Some users have reported that their non-AI cameras have a freeze issue on APP/Client at the same time yesterday.

If you have this issue, could you please tell me your camera models, country, and other information(like APP/Client/NVR, via LAN or WAN)? We need your information to check.

You can also tell me whether this issue has been solved or not. Thanks!

@chuck_529633235447953
If you would like to go to the official firmware, you can just download the firmware on our download center. You can download the firmware version you want. Download it here, Download Center – Reolink.

You can also submit your video to our support team for improvement, Submit a request – Reolink Support.

@bakdnz_460724851683563
It is on our plan to integrate the NVR into the Google Assistant. But it is not available in a short time.

Here is a workaround, https://community.reolink.com/topic/3217/three-steps-to-connect-the-reolink-cameras-under-nvr-to-google-google-assistant-alexa. You can have a try.
Good evening！

@j711_519914404708538
Hi there, you can know some recommendations from our users on FB Group here, https://www.facebook.com/groups/483506452549903/search/?q=esata%20lead.

@elisawebmail_527208192954498
Hi there, could you please try to reset your standalone camera? If it can't be solved, you can submit a request here, Submit a request – Reolink Support.

How to reset the cameras: https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras

@alan-ko1987_466744861700263 Thank you for your feedback. We will continue to check this issue.

@devon
Hi there, sorry for the inconvenience caused. The search function of this forum doesn't work now. You can try to search for the forum content by using this website search tool, https://reolink.com/sitesearch/?q=search. I will tell the Web team to optimize the function.

For uploading the images, you can upload them via this icon instead of pasting the images.

@faasio82_480971996033257
Hi there, thank you for the feedback. Our team will look at this issue and try to improve it.

@faasio82_480971996033257
You can download v4.28.08 here, https://drive.google.com/file/d/1yvKIfwjSMrIOgjmCfwZywUdbjQ5yFHbL/view?usp=sharing.

@mrbungle_7_425295324700841
You can check the hardware version of your NVR first. Except for the hardware version H3MB02, all the RLN8-410 can support the 4K cameras.

You can know more details about the features of different versions of NVR here, https://support.reolink.com/hc/en-us/articles/900000602543-Hardware-Version-of-Reolink-NVRs.

@lindsay_464625727078605 @danielegiorgio_295841208623315
This feature will be added to the next NVR firmware. Please stay tuned with us! The NVR firmware will come soon.

@gastaldelli_529363015250114
Hi there, now we have changed to the "digest authentication" to secure the information. Please don't worry. You can keep updated your firmware. We will try to add more secure ways to guarantee safety.

@wurtel_385647887286479
Can you try to disable the SSL/TLS when configuring? If it can't work, please provide the packet capture to our support team for further check. Submit a request – Reolink Support