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Hi, @hamanjam_462617497706698, if it is the latest firmware, the Flash problem will be sorted in most of the devices. Some web browsers may still not be compatible. You can try the following methods.
For the Flash issue and the request of the Smart TV APP, I have forwarded them to the team. If you have any other feedback, you can let me know.
@liam_93721152131241 Client 8.5.2 is mainly to solve some known issues.
@sowthpaw21_350802140807360 You can try to troubleshoot according to the guide "I can locally access the NVR" in this article, https://support.reolink.com/hc/en-us/articles/360006926953-Failed-to-Remotely-Access-Reolink-NVR.
@evan_474006287007918 Thank you for your suggestions on the auto-upgrade. Now in the NVR with the person/vehicle detection has an option of the auto-upgrade. We will put the firmware on the download center earlier than the NVR background. We will put the stable version in the NVR background and push it to the end-users when it is ready. I will record down your suggestions on modifying the upgrade feature and tell the team for evaluation.
@andy_163498069942423 Thank you for your suggestions. We will record down your request and forward it to the team. If there is any update, we will let you know.
@daniel-cavnicar_170162980442347 We have a plan to set the feature to reorder the left menu. It will come soon. Stay tuned！
@jason_268558294933685 Log4j/Log4shell is not applied to the development of our devices, software which includes the mobile app, desktop client, and web UI, and service. None of our devices is affected. Hope this clarifies.
@kpb_459314713632931 You are welcome. Welcome any feedback from you!
@codejack_429390113616000 Hi, you can try to click the firmware version block and view the list to find more firmware.The firmware for the NVR will only upgrade the feature of the NVR. If you want to upgrade the firmware of the RLC-820A, you can find the hardware version of your camera first. Then you can download the firmware of the RLC-820A.This is the download center, Download Center – Reolink.The guide to find the latest firmware, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.
@cdarrall_180342242087155 Thank you for your reply. I have talked to the RMA team. They have known about your problem and request. You can wait for the updated email. We will offer you the best solution.
@cdarrall_180342242087155 Sorry for the inconvenience caused. I have contacted the RMA team for help. Please check your mailbox to know the given solution. If you have any problems, please let me know.
@michael-kuhlmann_465692975284389 The cold and cloudy weather may affect the efficiency of the solar panel. The low efficiency of the solar panel may also be caused by the high frequency of motion detection, making the battery drains too fast. You may need to use the adapter to charge the camera if the solar panel is at low efficiency.
@doug-w-beard_268001766613243 Thank you for your feedback. Could you please tell me your ticket number? I will contact the team for help.
@david-manson_477670073487601 Our scene mode may suit your need! You can try to set the Home or Away mode as you like. In the scene mode, you can control the push, email, siren, and recording together.This is the guide to use the scene mode, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App.
@annonstorage_477789319393535 The advanced image settings have been modified as the Brightness&Shadows settings. It will work better and easier to adjust the parameter.You can try to adjust the Black and White setting to "Auto". If the problem remains, you can adjust the Anti-flicker to 50HZ, other or closed.
@spflmf_288692412260538 You can try to disable the "hardware decoding" function on the APP. Here is the guide, https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App.If it can't solve the problem, you can try to troubleshoot the issue according to this article, https://support.reolink.com/hc/en-us/articles/900002156246-Freezing-Issue-When-Previewing-PoE-Camera-in-LAN-. Hope this helps.
@annonstorage_477789319393535 You can try to find the previous version on our download center.https://reolink.com/download-center/Then you can select the previous version firmware and upgrade the camera. It is the same as you upgrade the latest firmware.
@mdunning_323765759099098 Thank you for your feedback！
@contact_474115972870316 Hi there, if you power on the camera before pressing the reset button(press it about 10s), then the timezone, DST, and Wifi settings will not be deleted. In this situation, you can just reset the password and don't need to configure the wifi with the RJ45 cable.
@yofiveoh_476071468032204 When you connect the NVR and the PoE switch under the same router and add the camera under the switch, you can add the camera to the NVR and add it as a standalone camera on the APP. Then you can add the camera to the Alexa. In this situation, the video will also record to the NVR. It is not a must to buy the SD card for the camera.We have a plan to integrate Alexa with the NVR. If there is any news, we will let you know. Stay tuned!
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