Posts made by Reolink Fiona

@mbzt_424281994174717
Hi there, the latest firmware of the RLC-810 and RLC-1210A is v3.0.0.494. You can check if you have the latest firmware. 

If you have too many false alerts caused by the snow, you can try to adjust the object size on the detection alarm. We are working on improving the AI algorithm now. We will release the new firmware for that AI camera soon. 

Bonjour, le dernier firmware des RLC-810 et RLC-1210A est la v3.0.0.494. Vous pouvez vérifier si vous disposez du dernier firmware.

Si vous avez trop de fausses alertes causées par la neige, vous pouvez essayer d'ajuster la taille de l'objet sur l'alarme de détection. Nous travaillons actuellement à l'amélioration de l'algorithme d'IA. Nous publierons bientôt le nouveau firmware pour cette caméra AI.

@ramondp27_445871839580353
You can try to check if the cameras work fine on the NVR monitor first.

Here are some troubleshooting steps for your reference, https://support.reolink.com/hc/en-us/articles/360013797414-Login-Failed-When-Accessing-Reolink-IP-Cameras-via-Reolink-Client-in-LAN. Please check to find the issue.

@renb74_437712496062707
Hi there, please find our support team for help as soon as possible. Our technical team will help you with the issue. Please try to submit a request here, Submit a request – Reolink Support.

@karlocikovic_208513412940016
Thank you for your feedback.

The feature to have the H265 RTSP stream of the NVR is on our schedule now. If there is any update, we will let you know. Stay tuned!

@trelower2_471448109822110 @Defcon_274148371144872
Hi there, sorry for the inconvenience caused. Now you can install the Client which downloads from the download center. The latest version hasn't been all put in the background of the Client now. So some users can't be upgraded from the Client. You can find the latest version on the center earlier.

Download Center – Reolink

Thank you for your feedback on it. We will keep on recording such problems and try to find the issue. If there is any update, I will let you know.

@godfrey-noakes_475630790275252
@wagner_475544834896042
You can click here to have the muti-view.


If you fail to do that, do you mean that when you click the number, it doesn't show the muti-view? Or you can't see the number?
You can also try to install Client version 8.5.2 and see if it can work.

Download it here,
Windows
https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.5.2.exe

MAC
https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.5.2.dmg

@godfrey-noakes_475630790275252
The recordings can't be deleted in the APP/Client. If you want to delete the recordings, you need to take out the SD card and delete them on the PC.

The scissor icon is to cut the video to the proper length of the video you want. It is not to delete the recording.

The manual is not updated to the latest version now. You can ask anything you want. We are willing to help.

Thank you for all your feedback. We will keep recording your demand on Linux Client.

@john_350143387672724
So happy to know that. If you have any feedback or suggestions, you can let me know.

@johann-hirschmann_475355000918205
Hi Johnny, you can try to submit a request to get the old firmware or check the problem further, Submit a request – Reolink Support. Our support team will try to help.

@blwnblue07_201070599565537
If you connect the camera to the NVR directly, the SD card status will not show in the NVR monitor or the APP/Client. But the video will record on the SD card. If you want to view the video, you need to take out the SD card and view it on the PC.

When you connect the NVR and the PoE switch under the same router and connect your camera under the PoE switch, you can add the camera as a standalone camera and be managed by the NVR. In this situation, it will show the SD card status when it works as the standalone camera.

@usmith-maven26_447012309373097
Do you connect the DUO to the NVR? If so, what's your NVR version? Only the hardware version H3MB18, N2MB02, or N3MB01 work with the DUO camera.

If your NVR works with the DUO, please try to upgrade the firmware of the NVR to the latest. You can download the latest firmware on our download center, Download Center – Reolink.

@pdownes2001_384636162646205
Glad to hear that.

@patwan_455356275654835
The problem needs to be further checked. You can contact our support team. And we will try to reply to your email within 24 hours, Submit a request – Reolink Support.

Where to find the latest firmware? How to download the correct firmware for your Reolink NVR/camera? This may confuse many users.

Here are some tips to help you. 

1. Find the system information of your camera/NVR
How to find the system information on the Client?
How to find the system information on the APP?
How to find the system information on the PoE NVR?
How to find the system information on the Web Brower?


2. Visit the download center
You may find the latest firmware on our download center.
 
3. Find and download the firmware
(1) Choose the product category first.


(2)  Find the camera model and click the firmware.

(3) Check the firmware and hardware version.

①Choose the firmware by clicking the list.
②Find if the firmware is newer than yours.
For example, V3.0.0.148 is newer than V3.0.130. You can also find it according to the updated time.
③Check if it is the same as your hardware version according to the information at step one.
 
 

Then you can finally download the firmware of your camera/NVR. Don't know how to upgrade the camera with the firmware? Click here for more info, How to upgrade the camera/NVR with the latest firmware.
 


Note:
1. If you can’t find your camera/NVR firmware on the download center, please contact our support team for help. You can submit a request here, https://support.reolink.com/hc/en-us/requests/new.

2. Some firmware’s file name is not with .pak. It is to differentiate the same camera model with different hardware versions. Though the file name is not with .pak, it will not affect the normal upgrade. The Client will select the correct file to upgrade.

3. The firmware of the battery camera is not available at the download center. For the battery camera, if you enable the “Auto-upgrade”, you can directly upgrade the firmware from the APP/Client. Or you can click “check for the latest version” to manually upgrade the firmware.

Please let us know if you have any problems.

@pdownes2001_384636162646205 @John_350143387672724
Client version 8.5.2 has fixed the problem of the issue. You can download it at the following link. If it can work or not, you can let me know. Thank you so much!

Windows:
https://home-cdn.reolink.us/files/client/electron-release/Reolink%20Setup%208.5.2.exe

MAC:
https://home-cdn.reolink.us/files/client/electron-release/Reolink-8.5.2.dmg

@starfish21_37513982370005
We can't reproduce the issue for the Client now. So we may need some information from you. Please submit a request and our technical staff will help you with a further check, Submit a request – Reolink Support.

@trelower2_471448109822110
Have you checked if it is 8.5.2 at "About Reolink"? If you have the 8.4.1 but it said that you have installed the 8.5.2, please give me some screenshots and I will find our tech for help.

@adelphia-uk_235204602142944
Now the latest firmware of the RLC8-410-E (H3MB16) is v2.0.0.274. You can download it at the following link.

https://home-cdn.reolink.us/wp-content%2Fuploads%2F2020%2F12%2F110806061607673966.7966.zip?download_name=firmware_RLN8_410_E_274_20120701.zip