Posts made by Reolink Fiona

Can't believe 2022 is here!

For Reolink, it gonna be a new year full of upgrades and new products. Who's excited?!

Wish all Reolinkers a great new year and we just can't wait to start the new journey with you!

It is very easy to upgrade the camera if you have downloaded the correct firmware for the camera/NVR.
 
Don't know how to find the latest firmware? Click here to learn more, How to Find Latest Firmware for Reolink Camera/NVR.
 

How to Upgrade The Cameras

For the PoE and Wi-Fi wired cameras

You can choose to upgrade the camera on the Desktop Client, Web Browser and PoE NVR.
How to upgrade the camera on the Client?
How to upgrade the camera on the Web Browser?
How to upgrade the camera on PoE NVR? 

For the battery cameras

The firmware for the battery cameras is not available on our download center. You can upgrade the camera on the APP/Client.
(1) Auto-upgrade
Path: Model name(Device info)->Upgrade->auto-upgrade
When there is a new firmware, it will push the new firmware to you on the APP.
 
(2) Manual-upgrade
If you don’t enable the auto-upgrade, you can upgrade manually. Just click the “Upgrade Manually” on the upgrade setting page.

 

FAQs about upgrading the cameras

 
1. Why auto-upgrade doesn't work on PoE/Wi-Fi IP cameras?
The auto-upgrade feature will work on the PoE and Wi-Fi IP cameras with hardware version IPC_523XXX.
 
2. Why auto-upgrade doesn’t work?
The auto-upgrade feature is not available for all users now as we are still seeking a more reliable way to distribute the latest firmware to you.
 
If you would like to upgrade your camera, you can visit our download center and download the latest firmware. If you can’t find the firmware for your camera, you can contact our support team to get the firmware.
 
3. What should I do if the camera upgrade failed?
If you fail to upgrade the camera, please try to troubleshoot according to this article.
 
4. What should I do if I upgrade the camera with the wrong firmware?
If you find that you upgrade the camera with the wrong firmware or your camera doesn’t work after you upgrade the camera, please contact our support team asap. Please submit a request here, https://support.reolink.com/hc/en-us/requests/new. 

@shane_480776827805926
Usually, the GO can't work remotely and view on the APP if the service shuts down. Our Reolink GO can still record the video locally without the Internet. You need to take out the SD card to view the video.

@sopwith21_321109363912875
Could you please tell me what's your camera model?

You can try to reset the camera, https://support.reolink.com/hc/en-us/articles/360007520053-How-to-Reset-Reolink-Cameras.

@sim-stoe_440287659622543
Usually, the motion zone setting is at detection alarm->Detection zone. You can also try to adjust the sensitivity.

What's your camera model? You can give me the system information page. Hope this article can help you to find, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App.

@it_484462163448014
Do you use the NVR monitor to view? If your monitor UI is different, you can try to view this article to assign the camera channels.

@it_484462163448014
You can try to reassign the camera channel on the NVR. Delete the offline camera and scan the camera again. You can refer to this article, https://support.reolink.com/hc/en-us/articles/900003769346-How-to-Delete-Offline-Camera-Information-on-Channel-Management-Page-via-Reolink-NVR-New-UI-. Hope this helps.

@kevinvholloman_478091104407730 Thank you for your tips! You are so helpful.

@kbn_401848247447741
Yes, all versions of our RLN8-410 will be compatible with RLC-410-5MP. It will work.

@heerboth_168099358130367
Glad to hear the news! You are most welcome.

@heerboth_168099358130367
Do you connect the cameras to the Internet? Are your cameras connected to the NVR or working as standalone cameras?
You can try to reset the cameras and see if they can work, https://support.reolink.com/hc/en-us/articles/360003516613-How-to-Reset-Bullet-or-Dome-Cameras.

@smiller1776_473666429083898
We are making the doorbell now. Stay tuned!

@mr-robertotaylor_242785423831229
Hi, can you offer a screenshot of your setting? Usually, in the APP, we only have the blue color to show the recording schedule.

In the APP, you can set up a timer/alarm schedule. You can set up a timer/alarm together, which will record 24/7 and alarm recording together. This is the guide, https://support.reolink.com/hc/en-us/articles/360003592694. If your setting is different from this, you can post the screenshot to me.

@cacocoash_482723880894662
Hi there, you can try to submit a request here, Submit a request – Reolink Support. Our support team will give you the latest firmware.

@aleleu62_232174521270407
Hi there, please try to find our support team to check. We will reply to you within 24 hours. Submit a request – Reolink Support

@jkleben_480552946335879
We don't recommend connecting the extension cable to Lumus. Because the power consumption on the long cable may cause the abnormal operation of the spotlight.

@neil-h-barrie_43834497381
Hi Neil, you can try to reset your camera and see if it still exists. If so, please provide us with a photo of it. You can try to upload the photo instead of pasting here.

@fizzball_241945990828201
Hi Fizz, Client version 8.5.2 has fixed the high consumption of the CPU on Mac. It may be the cause of the slow connection. You can try the new version. If it can't work fine, you can try to submit the log here, Submit a request – Reolink Support. Then our team will try to look into this specific case.

Log in Mac:  (User)/Library/Logs/Reolink/

@pdownes2001_384636162646205
Can the push work fine now? We have upgraded the push service on Thursday and it has already finished. If there is still a problem with your push, please try to reset the camera and tell me your country, camera model, and android/IOS. Thank you for your patience.

Thank you for your feedback. We will keep communicating with the R&D team well and offer the latest news to our customers.

Thank you for your support during the past year. We value each and every one of our members and cannot express our gratitude enough for your ongoing support.
 
Wishing you nothing but happiness this holiday season! Merry Christmas from all of us.