Posts made by Reolink Fiona

@birdyhouse_478197318279416
Can you try to delete the colon in the name and try again?

@decko999_126212170571978
Log4j is not applied to the development of our devices, software which includes the mobile app, desktop client, and web UI, and service. 

Could you please tell me what Client do you use? What's the Client version?

You can also provide us with the system information of your C2 Pro.
Guide to find the system information: https://support.reolink.com/hc/en-us/articles/900004101486-How-to-Find-out-System-Information-for-Cameras-via-Reolink-Client-New-Client-

Thank you.

@nzredwine_425258396463284
It seems that the charging port is bad. You can try to submit a request here, Submit a request – Reolink Support. Our technical staff will try to reply to the email within 24 hours.

@fizzball_241945990828201
Wow, nice sharing! Thank you for the tips.

@ben_324497754394813
For the download of the timelapse on the APP, after you cache the video, you can easily download it immediately. I will also forward your feedback to the product team to seek possibilities for modification.

For the timelapse on PC, in the future update, we will add the timelapse function to the PC Client. Stay tuned！

@liam_93721152131241
It may not be about the quantity of the comments. I will forward the feedback to our team and try to find the issue. If you have any feedback, welcome to let me know.

@codejack_429390113616000
Glad to hear that. For the website problem, could you please tell me the system information of your PC and browser? We would like to check the issue.

@annonstorage_477789319393535
Do you mean the blurry image at night only? If so, it may also be affected by the external light around the environment. If there is an external light source around the camera, then the IR lights of the camera will not be on. In this situation, please try to turn off the external light source. Or you can move the camera to another position.

If it also happens during the day, please try to wipe the lens to find if it can be better.

@ngool_481390250868872
We will release a new AI firmware for the RLC-820A soon. With this firmware, you can also set up "alarm delay", which means that you can set up the time that the object stays in the detection zone. The alarm will be triggered if the object stays in the detection zone longer than the set time. In this firmware, we will improve the algorithm of the detection.

Thank you for your suggestions on the separate sensitivity setting for day and night. I will forward it to the team for possibilities.

@ngool_481390250868872
Could you please offer me the system information page? Please remember to wipe out the UID of the camera.
This is the guide to find out the system information via APP,
https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App.

@info_261789382324435
You need to view the two channels in the muti-view. Just like the following picture shows.

@sowthpaw21_350802140807360
Hi there, if you would like to have a phone call, you can send your problem, number, available time, and time zone to the support team. Our staff will arrange a time to call you.
Submit a request – Reolink Support

@info_261789382324435
Please try to upgrade the firmware of the NVR to the latest one, v3.0.0.0.148. You can download the latest firmware on our download center, Download Center – Reolink.

@karlocikovic_208513412940016
We don't have the plan to add the feature to adjust the FPS of the balanced mode now. I have forwarded the request to our team.

And the H.265 RTSP steam of the NVR is on our schedule now. You can try to view it in Clear mode in the future update.

@thomas-fruehbuss_476418537775306
Thank you for your feedback. We will keep improving the article.

Only when the country supports the Cloud service, then it will show in the APP. You can know about the country that supports the Cloud service in this article, https://support.reolink.com/hc/en-us/articles/360012083433-The-Model-Country-Which-Supports-the-Cloud-Service. Check if your country supports it.

@jamaimacyrus_480539784655026
We have forwarded the request to the product team.

@ksfelter_354709584871563
Maybe you have forgotten to leave something here?

@liam_93721152131241
You can download the picture to the device and upload it. Just as Lorenz said above.

Any suggestions are welcomed. We will record down for possibilities.

Hi, @hamanjam_462617497706698, if it is the latest firmware, the Flash problem will be sorted in most of the devices. Some web browsers may still not be compatible.

You can try the following methods.

• Change another web browser of the iPhone
• Change another phone to try
• Try to view it on our APP. You can download the APP here, App & Client - Reolink.

For the Flash issue and the request of the Smart TV APP, I have forwarded them to the team. If you have any other feedback, you can let me know.

@smiller1776_473666429083898
When you shop on the page and click "Add to Cart", you will see the estimated shipping date. If you would like to know when your return order will be arranged, you can reply to the RMA email and ask for the shipping date. Or you can tell me your ticket number and then I can ask the team for you.





For the refurbished cameras, what's your problem with them?