Posts made by Reolink Fiona

@christopher_523510407639267 One camera can only be bound to one account. But you can log into the same account on different phones.

@pdownes2001_384636162646205 Thank you for your video and your update. I have given this video to our tech to check. For the battery camera, it doesn't have the auto-reboot function now.

@ben-l_363180304232580
If you connect the camera directly to the NVR, the camera doesn't need to be initialized. And you can't connect the camera to the APP as a standalone camera in this situation.

If you connect the camera as a standalone camera to the APP, it needs to be initialized and set up with a new password.

If you want to connect it to the NVR and make it a standalone camera in the APP, there are two methods.
(1) Scan the UID of the NVR and connect the NVR to the APP. Then you will see the cameras under the NVR in the APP.
How to find the UID: https://support.reolink.com/hc/en-us/articles/900005185523-How-to-Find-the-UID-of-Your-Device

(2) Connect the camera to a PoE switch, which is under the same router of the NVR. Then you can connect the camera to the NVR and make it a standalone camera in the APP.

@infxus_526718381043955
The mode can only control the enable/disable push notification button. If you don't enable the schedule, it will not send push notifications.

You can enable all the schedules and set up the scene mode. Then when you are away, you can just enable the "away mode".

@eric-jackson_493359924367559
Can you check if you have enabled all the push notification schedules first? The mode can only control the enable/disable push notification button. If you don't enable the schedule, it will not send push notifications.

If you have configured properly but still failed to enable the scene mode, you can submit a request here, Submit a request – Reolink Support. Our technical staff will help you with this issue.

@allen-cloutier_515226396266737 Glad to hear that!

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@infxus_526718381043955
You can try to use the scene mode to set the home/away mode. When you slip down the device homepage on the APP, you can see the settings. You can read this article for more details, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App.

@email_525317533946102 Hi there, you can download our Client v8.7.2. If you set the fluent for the single-view, the stream mode will stay the "fluent" when you restart the Client. Download the Client here, https://community.reolink.com/topic/3267/client-v8-7-2-update-changed-to-save-the-clear-stream-mode-setting.

@hall-house_387334628335815 Hi there, could you please give me the link for the words you mentioned above?

For the new firmware of the NVR, you can go to our download center and find the latest firmware. Download Center – Reolink
Here is the guide, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

@m-cymerys33_519748855025890 Thank you for your suggestion. I will forward your request to our product team for consideration.

@eric-jackson_493359924367559 We have the scene mode in the APP. You may need to slip the device interface down and then you can set the home/away mode for the push notification.

Here is the guide, https://support.reolink.com/hc/en-us/articles/360026049414-What-is-Scene-Mode-and-How-to-Set-the-Scene-Mode-for-Your-Cameras-on-Reolink-App

@robsauto2_121436531994815 You can try to upload your video to youtube and put a link here. We will try to optimize the video uploading functions on our forum.

@dan_325583698763994
You can try RLC-523WA, which is with color night vision(up to 190ft). https://reolink.com/product/rlc-523wa/

Or RLC-511WA, which is with color night vision(up to 100ft). https://reolink.com/product/rlc-511wa/

@ray_519238517272807
Your NVR is with the new UI and the latest firmware. If there is new firmware for the NVR, you can visit our download center to find it. Remember to click the drop-down box to choose the firmware version.

Here is the guide to finding the latest firmware, https://community.reolink.com/topic/2602/how-to-find-latest-firmware-for-reolink-camera-nvr.

@gpstrack3ra_509950293151997 It is not possible now. But we have a plan for thumbnail notification(rich notification).

@allen-cloutier_515226396266737
Hi Allen, for the new firmware of the RLC-823A, the network ports are default off. You can turn it off on the PC Client. You may need to upgrade your Client to v8.7.x first. You can download the Client here, App & Client - Reolink.

Here is the guide to enabling the network ports, https://community.reolink.com/topic/3183/why-do-i-fail-to-access-the-camera-via-the-web-browser-or-connect-to-the-third-party-software-after-upgrading-my-smart-cameras-with-the-latest-firmware-v-3-1-0764-v-3-1-0804.

@sasuke If you want to roll back to Client v8.7.1, you can download the Client on our download center, App & Client - Reolink.

@ray_519238517272807
Hi Ray, there are two UI of the PoE NVR now. When you search the functions, you can add "NVR new UI" keyword. You can search some info here, https://reolink.com/sitesearch/.

For the alarm settings, it means the different kinds of alerts like siren, buzzer, push, email, FTP etc.
For the buzzer, it is the beeping sound from the NVR.
For the siren, it is the sound alarm on the camera.

If you change the setting in APP/Client, it will change synchronously on other platforms.

For the push issue, you can try to submit a request here, Submit a request – Reolink Support. Our tech will try to reply to you within 24 hours.

Hope you can enjoy your new NVR!