Best posts made by Reolink Lorenz

@alanvogt_86923749957850 Hello there, thank you for the suggestion. We do plan to add a pre-alarm feature to the smart battery cameras, including the Argus PT 2K, with a future firmware update.

With this feature, you will receive a push notification as long as the camera detects motion. When the new firmware is available, we will let you know.

@frew425_372631340130533 It is expected to be available in March. Stay tuned!

@gsxr38_333329020608742 Thank you for the feedback. I am afraid that our mobile app is not 100% compatible with an Android Auto system. Our team will take a further look into the issue and see if we can get it fixed in a future update. Big thanks for your feedback again.

@parkingcorp-operations-ca_489770994942204 Hello there, as long as you provide a valid shipping address, the cameras shall be delivered.

Whether your package can be delivered is determined by local carriers. If you have received packages shipped to the locker before, you shall get the camera then. Hope this helps.

@tenback_266134903410848 Thank you for the explanation.

Our team is working on the custom HTTP(S) query now and it will be available in a future firmware update. At the moment, our cameras support ONVIF Profile S, ONVIF Pull-Point Notification Interface, and ONVIF Basic Notification Interface.

Take the Scene Mode Survey and Help Us Improve!

Hello, Reolinkers!
It is Get to Know Your Customers Day! We have received many suggestions and advice for Scene Mode, and now we want to gather your valuable opinions and make some important improvements.

Link to survey: https://reolink.club/3DlFkvG



This survey takes you no more than 2 minutes. Thank you for helping us!

@adam-horak_353856949645459 Hi Adam, at the moment, the Argus 3 Pro will record to the SD card only. We have forwarded your suggestion to our team and see if it is possible to add FTP upload or NAS support to the camera in future updates.

If there is any other news, we will definitely let you know.

@t-maciek_382830390239374 Thank you for the suggestion, Maciek.

Our team is working on the custom HTTP(S) query now and it will be available in a future firmware update. At the moment, our cameras support ONVIF Profile S, ONVIF Pull-Point Notification Interface, and ONVIF Basic Notification Interface.

@dimitre-sarnov_385373657403624 Thank you for the feedback. May I know if the UIDs of your 411WS and 410WS cameras start with XCP?

To improve software performance, we have developed a new Client framework since v8.10.4. However, the new framework may also bring connection issues for the XCP devices and the new Client due to hardware incompatibility. For the best security experience for your cameras, we recommend that you keep using Client v8.8.x or below. Hope this helps.

@adsjc_272318703362203 Hi adsjc, thank you for the feedback. This is a known issue and we will get it fixed in a future app update.

@tenback_266134903410848 Hi tenback, I have just talked to our dev team and they have confirmed that you will be allowed to configure different URLs for human, vehicle, and pet detection in a future update.

And there is an alternative URL with the similar function available now: http://(ip address)/api.cgi?cmd=GetAiState&channel=(channel id)&user=(username)&password=(user password). You may type in the info needed in the ( ) field and remove the "(" ")" when you apply the URL.

@ema-vanni_499069141442706 Hello Ema, this feature is working as intended. I have confirmed with development that users cannot set up detection zone for Others on any cameras with smart detection feature. This is because the built-in smart detection algorithm can only locate the position of human, cars, and pets and decide whether to trigger an alert when these objects are in or out the detection zones.

For any other objects, the algorithm can neither make a judgement accroding to their shapes nor determine if an alert shall be issued. That's why users cannot set up a detection zone for "Others". Hope this helps.

@steven-dennis_466125782364360 Hello Steven, with 4K cameras, you can only watch live stream in the substream only via a web browser. To watch the live view in clear mode, we strongly recommend that you use the desktop app instead. Hope this helps.

@christopher92_487742724366485 Hi Christopher, this firmware update is for smart detection cameras only. We do plan to release firmware for the non-smart cameras later. Stay tuned!

@waschbaerbauch75_697632209584265 Thank you for the detailed feedback. Our team would like to ask you a favor by installing this beta version with a log generating feature on your PC. With this beta version on your PC, a log file will be generated on your C drive and it would be extra helpful for us to analyze and fix the missing button issue.

If you are willing to help us, please download the beta version with the link below.
https://drive.google.com/file/d/11HVuYXcdfB7IeQIdqbi-qCNXWGzeWxVx/view?usp=sharing

And send the log file to lorenz#reolink.com (replace #with @). Thank you in advance.

PS. Path to find log file C:\User\%username%\AppData\Roaming\reolink\logs\ 

@jiehan_495008467689723 Hi Jiehan, the official released version is the same as the beta version. The auto-tracking improvements are included in those two firmware versions. You may try to download one of the firmware versions and it shall work. Hope this helps.

@nathan_383793037746395 Hi Nathan, we will sell indoor chimes together with the doorbell.

@vantuckyk_724136068518042 I am sorry that this is how the app designed to work now.

If a user taps on a new notification within 2 mins, he/she will be directed to the live view. After 2 minutes, users will be directed to the recorded videos as it take 1-2 mins for the camera and app to generate the videos.

However, we are now working on the improvements of the push notification and video playback experience. These improvements will be available within 2 months. Stay tuned for the updates.

Hello @ptiroutier68_465655455441100, here is a detailed guide on how to connect cameras to a NAS, https://support.reolink.com/hc/en-us/articles/900000628566-How-Can-I-Have-My-Reolink-Camera-Record-to-My-NAS. If you need any help in French, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our support team will get back to you asap.

@aangulocarlos_506773502083222 We plan to launch a pre-order event for the video doorbell in May. If there are any updates, we will definitely post the news in the community. Stay tuned!