Reolink Year in Review 2023
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Reolink App v4.43 Released
I'm plagued with false alerts from flying insects and rain.Would it not be possible to tweak the software/firmware so that users could define a Minimum Length of Motion?A flying insect presents an event that lasts less than a second. Raindrops even less. If users had the option to set their cameras so that they ignore such short-lived motion events, false alerts could be much reduced.
Hear hear!This feature is absolutely needed. At night, when I do want alerts, I need to turn down the sensitivity so low, I'm sure it would not detect a person in my back yard. Even if I can have a feature to "Ignore X number of sequential events before triggering alarm", this way when a bug flys by, it will ignore it as opposed to a person, who is probably going to be on camera longer.
@mick94115_491629178327178 Thank you for your feedback. I have collected your problems and we will seek more ways to figure out the problem. Now you can try to use the object size and the alarm delay to filter some false alerts now. Lower the motion sensitivity and try to use these features to filter the motions.
@reolink-fiona Or develop a Rat Detected option? Only joking.
@pdownes2001_384636162646205 I believe that it may be also useful for some users.
@reolink-fiona OH MY GOSH! I've just noticed the "PET" option within the Smart Detection settings. This is marvellous. If it works as well as I hope, it should allow me to set the camera to watch for rats and ignore everything else. Please forward my sincere thanks to the tech team. I will let you know how it works out.
@pdownes2001_384636162646205 Yes, it is the new feature in the AI firmware. It still needs to be tested more. You can tell me any feedback about pet detection.
@reolink-fiona Will do. It's ok so far. False alerts have gone! No rats have visited the bird table yet so I cannot vouch for its effectiveness yet. As soon as a rat shows up, I'll let you know what happens.A cat was on it last night and the alert was sounded so we know it recognises cats.
@pdownes2001_384636162646205 Thank you for your update and you can continue to update feedback for us!
Despite heavy rain and a howling Atlantic storm, I received no false alerts. However, as soon as a rat came into view, I was alerted. The rat was dealt with appropriately.Your tech team have succeeded. Please p[censored] my thanks and congratulations on to them.
@pdownes2001_384636162646205 Thank you for your test! You have given us very good feedback.
@reolink-fiona Pet Detection also recognises owls. Maybe you should encourage Hogwarts School of Witchcraft and Wizardry to buy some Reolink cameras.
@pdownes2001_384636162646205 Very good image. Thank you for your sharing.
@reolink-fiona Glitch Alert ! (I hope this can be helpful)This evening, there were 17 events and push notifications that were totally without cause. My camera (RLC-1210A) is configured to respond exclusively to Pet Motion. It is targeted at a bird feeder and alerts me when a rat is detected.I was intrigued by these false alerts, so I rebooted the camera.It made no difference. The false alerts persisted through the evening.Logically, the camera must have been reacting to something which the AI algorithm deduced to be animal in origin.I deduced, therefore, that it must be seeing something that is not there; it must be misinterpreting the data, somehow.I went out to the bird table and rearranged the bird food on the table.The false alerts stopped after I did that.If that isn't a challenge for your smartest of smart tech geeks, I don't know what is.The first image generated 17 false alerts over the course of 4 hours with no rain, flying insects or anything else you might expect would cause a false alert.The second image shows the same cons[censored]uent elements that have been rearranged and resulted in no further false alerts.
@pdownes2001_384636162646205 Thank you so much for your feedback. I have forwarded them to our AI team. Our tech would like to have a mainstream video of the false alerts. Can you share one video with us?For your animal detection, welcome to share a new post in our Community! It will be great to see that.
@reolink-fiona I've shared a video onto your Captures with some notes.There's not much to see during its 1 minute & 11 seconds. Nothing happens. Total mystery.
@pdownes2001_384636162646205 Hi there, thank you for your work. I can't see the video though. For the video, you can put it on youtube/google drive. For the capture like the owls, you can share on a new post.
@pdownes2001_384636162646205 Thank you for your video!
@reolink-fiona It just happened again. This is very strange. On this occasion, I performed a hard reset by switching the camera off at its power source then switching it back on. There were no more false alerts.All settings are the same as before:Smart Motion (PET beta) 90Vehicles 0Persons 0Motion 1
@pdownes2001_384636162646205 Thank you for your further information to help optimize the firmware.
I have two RLC-510A. They have car and people detection but not pets? Is there a beta with this included?
@user_605920399544365_605920399544365 Which firmware version are you using? check if you have the most up to date version here: https://reolink.com/download-center/
@big_ted Ah, I thought I had checked for updates but I had v220.127.116.111_22010700 instead of the available v18.104.22.1681_22041567Updating as we speak
Hmm, when trying to update the firmware I get an error "Upgrade Failed. Failed to recognize the file format. Please try again" (using the pak file)The download page only have firmware for hardware no IPC_523128M5MP but in info on my cam it says IPC_523128M5MP_V2, I wonder if this is the problem, no updated firmware for the V2 yet?
@reolink-fiona Any idea if/how I can get pet detection in addition to car and people detection on my RLC-510A cameras?
@magnust Pet detection is current in beta version on a number of models. Reolink development team is still optimizing the detection algorithm to cover a number of pets. Once this phase is accomplished it will be deployed on a number of models. Which models will have it will be announced later on.
@joseph-chircop_497308027822318 Thanks for the info! Looking forward to it
Any news on the animal detection being released? Or possibility to be a beta tester?
@magnust Pet detection is current in beta version on a number of models. Reolink development team is still optimizing the detection algorithm to cover a number of pets. Once this phase is accomplished it will be deployed on a number of models. Which models will have it will be announced later on.Any news on the animal detection being released? Or possibility to be a beta tester?
I have mentioned this several times. It makes SO much sense.I also think there is no reason not to have SETTINGS for several parameters."Prerecord", for example, seems to be a fixed number of seconds or none at all.The user should be able to set up to some maximum value, say 0-20 seconds.Post record is the same.I finally solved the "flying insect problem" by purchasing separate Infrared LED lights and placing them 6-8 ft. away from the camera. Bugs are drawn to them and do not appear to be BIG BRIGHT OBJECTS to the camera.
@crimp-on_62210811129 This seems like a good idea! Might have to try this.
I'm glad I'm not alone on this. The now obsolete Ucam247 and Phylink cameras had those options and they were probably the most useful options for avoiding false alerts and ensuring a real event was properly saved.Did anyone from Reolink add a comment?I can't see it being a big problem to tweak the software and the benefits would be huge.
We really appreciate your feedback.Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered.In order to reduce false alarms, it's advised to combine the methods of setting up the proper sensitivity and defining proper motion detection areas on Reolink Client software.Intensive motion like rain/snowflakes, insects attracted by IR lights, may also cause frequent alarms which may not have a good solution to it.
CynthiaThank you for your input.I have many years experience as a user of security cameras. I was also an engineer for 42 years so I understand the reluctance to accept that someone else might have a solution for a problem.I would be very grateful if you at least forwarded the proposal to introduce a 'Length of Motion' feature.In my experience, it was the single most effective solution for reducing false alerts caused by rain and insects.It actually works very well and it is not hard to implement.image_2021-05-13_102133.png
In order to reduce false alarms, it's advised to combine the methods of setting up the proper sensitivity and defining proper motion detection areas on Reolink Client software.[/quote]Although tweaking sensitivity may do the trick in some situations it is not by no means a solution because it also affects distance and on time catching of real intrusions, so defeating the purpose of having a camera to detect them as soon as possible. The same is true for detection areas, of course very useful to mark where you don't want to get an alarm, but no at all to discern about what is causing it.[quote quote=1458619]Intensive motion like rain/snowflakes, insects attracted by IR lights, may also cause frequent alarms which may not have a good solution to it.
In this and previous threads you have already received an excellent idea to largely reduce this problem.
This is indeed the "crux of the matter". The current program compares one frame to the NEXT frame and calculates how many pixels have changed. If the number of changed pixels is greater than the cutoff value, by definition there is "motion".The proposal is to make the calculation more complicated. That is, to COUNT the number of frames that are different rather than trigger motion on one change. For example, every time one frame is different than the previous frame, increment the counter by one. If the new frame is not different than the previous frame, reset the counter to zero. When the counter reaches some value, declare "motion". Suppose a user says, "I do not want to see 'motion' that lasts for less than 2 seconds." Then the number of successive frames that change has to reach 2 times the number of frames per second. (At 20 frames per second, that would be 2*20 = 40). If there are 40 frames in a row that are 'different', then something I care about is 'moving'.I understand this is NOT EASY. An insect may not "move enough" from one frame to another to meet the criterion.But, that is the whole point of CHALLENGING programmers. They are SMART. They will find a way.
Thank you for your suggestion, we will forward it to our R&D team. Hope that they can make better products in the future!
Thank you Cynthia. Please keep me posted when they have had a look at it. I would like to see some progress on this.
I volunteer to be a Beta tester if this capability can be developed. I understand testing will be a chore because camera firmware has to be changed back and forth. I'd suggest developing for the camera web interface first and add functionality to the Mac/Windows Client after the firmware works on the camera.I have RLC-410-5MP, RLC-420-5MP, RLC-510WA. Would even buy a 4K camera if the developers want to start at the high end.On that screen shot of the PHYLINK camera, I am confused by the options:Minimum length of motion. To me this means "if motion does not persist longer than this, I don't want to know about it."Minimum ignore time of motion. This sounds like saying the same thing, only backwards.
I remember being baffled by that second option too.I wasn't the only one and several people did ask the question.Sadly, the explanation made no sense. The Phylink guy who provided it did not have a very good grasp of English.I never used the option.It's still a mystery. no-one-knows.gifno-one-knows.gif
Thanks for your feedback! Your request has been collected. Engineering is reviewing the feasibility of implementing this idea. Thank you sincerely for sharing your thoughts. We will take your request seriously and work hard to make our products better~
Thank you Cynthia.I hope they find a way to make it happen. It will be a game-changer for us and a great marketing ploy for yourselves.False alerts are probably the most complained about things for all brands of security cameras. You could steal a march on the rest with this one.
Hi Cynthia.Have you any news from Engineering about Minimum Length of Motion?
Hello! We have forwarded the feedback to our engineers, it will take time to evaluate the request and to implement it.
Hi again Cynthia.I have just noticed that a new feature in the latest iPhone client app is described as,"Add tolerance settings to set up how long a detection object is allowed to stay in detection area."This sounds very much like the Minimum Length of Motion feature that we have been talking about.However, the new feature is only available for some devices.Please can it be made available for other devices such as the RLC-520 and RLC-410-5MP via a firmware update?image_2021-06-14_014039.png
Hi, thank you for your suggestion! We will forward your suggestion to our product team.
Thank you Cynthia.Could you tell me which devices are compatible with the new feature please?I might be tempted to buy one or two.
Hi, this feature may not be applied to the camera now. Once there is any update, we will let you know. Thank you for your interest!
Is it likely to happen withing months or years?I am close to making a decision on my next camera purchases.
Hi there, this feature will be available with the cameras that the camera name is with A. For example, RLC-811A, RLC-1210A,etc.
@cynthia_124785627824270 Any news on this upgrade?I am a new user of RLK8-820D4-A and am already sick to death of the false alarms from rain. So much so that I have had to turn of "push notifications" making the system as much use as an ashtray on a motorbike!!If this is not going to be sorted then I will return the whole lot as unfit for purpose which would be a shame as apart from this the system is quite good
@trelower2_471448109822110 Hello there, we are still testing the latest firmware for the smart detection lineup. If you want to try the firmware now, please submit a request here, https://support.reolink.com/hc/en-us/requests/new, and ask our team to send you the latest firmware.
Thank you Cynthia.That is great news. I have plans to deploy cameras in my garden to watch out for rats and other vermin.The length of motion feature is critically important.I look forward to the feature being rolled out. I am sure it will be a success.
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