Is anyone else getting a black screen after installing the new 8.03 on Windows?
@alan-ko1987_466744861700263 Have you tried to upgrade your display driver on your PC task manager?
alan ko1987 last edited by
@reolink-fiona yes i did. im using intel hd graphics and I updated to latest version from intel. same issue
@alan-ko1987_466744861700263 Thank you for your feedback. We will continue to check this issue.
double76 last edited by
I hope this helps someone, I couldn't add a link for some reason but if you do a search for "All Reolink Client Versions" no quotes, I'll be the 1st link in the search, version V184.108.40.206 worked for me 100% I used the x64 bit version I also tried 8.5.2 and 8.7.3 but none of those worked.
I have a brand new 2022 Lenovo Yoga 7i 16" with the Intel Iris Xe Graphics Card running windows 11 home and the newest version would log in successfully but just a black window and no live video or playback. I also have a 2020 Lenovo Yoga 9i with the same Graphics card but I don't have any issues with that one and the newest client. I also updated the video card from intels' website but that didn't work.
richard last edited by
@double76_378404753371359 Same for me on my Dell OptiPlex 5000 using the onboard graphics card. Version 220.127.116.11 works perfectly. All 8.x gives me a black screen.
simonso last edited by
I have the exact same laptop model as yours. And I am having this screen of black.
s phillips last edited by
Is there any update on the ETA for the software release v8.8?
I have been unable to use the Reolink app on my computer ever since the last release (version 8.7.3, updated 5/12/2022)
@s-phillips_533697934504113 The Beta firmware will come these two weeks. You can stay tuned for our announcement. We need your help to make it better.
tedmanr last edited by
It appears to be a compatibility issue with onboard/inbuilt graphics cards, hopefully this will be fixed in V8.8
im unsure if there is a way to turn off hardware accelleration (Maybe in your graphics settings on the PC) as this should fix
the issue until reolink can fix.
This issue does only seem to impact onboard cards from what I can see, but works perfect with PC's with a graphics card
Hi there, we have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6
You can try to disable the hardware decoding first in the Client settings to see if it can be better.