Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Is anyone else getting a black screen after installing the new 8.03 on Windows?

    Reolink Client & APP
    16
    31
    1317
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Reolink Fiona
      Reolink Fiona Administrators @alan ko1987 last edited by

      @alan-ko1987_466744861700263 Have you tried to upgrade your display driver on your PC task manager?

      alan ko1987_466744861700263 1 Reply Last reply Reply Quote 0
      • alan ko1987_466744861700263
        alan ko1987 @Reolink Fiona last edited by

        @reolink-fiona yes i did. im using intel hd graphics and I updated to latest version from intel. same issue

        Reolink Fiona 1 Reply Last reply Reply Quote 0
        • Reolink Fiona
          Reolink Fiona Administrators @alan ko1987 last edited by

          @alan-ko1987_466744861700263 Thank you for your feedback. We will continue to check this issue.

          1 Reply Last reply Reply Quote 0
          • double76_378404753371359
            double76 last edited by

            I hope this helps someone, I couldn't add a link for some reason but if you do a search for "All Reolink Client Versions" no quotes, I'll be the 1st link in the search, version V7.2.2.33 worked for me 100% I used the x64 bit version I also tried 8.5.2 and 8.7.3 but none of those worked.

            I have a brand new 2022 Lenovo Yoga 7i 16" with the Intel Iris Xe Graphics Card running windows 11 home and the newest version would log in successfully but just a black window and no live video or playback. I also have a 2020 Lenovo Yoga 9i with the same Graphics card but I don't have any issues with that one and the newest client. I also updated the video card from intels' website but that didn't work.

            richard_531051072159938 simonso_527800309649569 2 Replies Last reply Reply Quote 1
            • richard_531051072159938
              richard @double76 last edited by

              @double76_378404753371359 Same for me on my Dell OptiPlex 5000 using the onboard graphics card. Version 7.2.2.33 works perfectly. All 8.x gives me a black screen.

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @richard last edited by

                @richard_531051072159938 @double76_378404753371359 Thank you for the feedback. Our tech is optimizing the Client now. We will try to fix it in v8.8. We will also have Client Beta Test before the official release. We will make an announcement at that time.

                1 Reply Last reply Reply Quote 0
                • simonso_527800309649569
                  simonso @double76 last edited by

                  @double76_378404753371359

                  I have the exact same laptop model as yours. And I am having this screen of black.

                  big_ted 1 Reply Last reply Reply Quote 0
                  • s phillips_533697934504113
                    s phillips last edited by

                    Is there any update on the ETA for the software release v8.8?

                    I have been unable to use the Reolink app on my computer ever since the last release (version 8.7.3, updated 5/12/2022)

                    Reolink Fiona 1 Reply Last reply Reply Quote 0
                    • Reolink Fiona
                      Reolink Fiona Administrators @s phillips last edited by

                      @s-phillips_533697934504113 The Beta firmware will come these two weeks. You can stay tuned for our announcement. We need your help to make it better.

                      Reolink Fiona 1 Reply Last reply Reply Quote 0
                      • big_ted
                        tedmanr @simonso last edited by

                        @simonso_527800309649569
                        It appears to be a compatibility issue with onboard/inbuilt graphics cards, hopefully this will be fixed in V8.8
                        im unsure if there is a way to turn off hardware accelleration (Maybe in your graphics settings on the PC) as this should fix
                        the issue until reolink can fix.
                        This issue does only seem to impact onboard cards from what I can see, but works perfect with PC's with a graphics card

                        1 Reply Last reply Reply Quote 0
                        • Reolink Fiona
                          Reolink Fiona Administrators @Reolink Fiona last edited by

                          @reolink-fiona
                          Hi there, we have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6

                          You can try to disable the hardware decoding first in the Client settings to see if it can be better.

                          1 Reply Last reply Reply Quote 0
                          • 1
                          • 2
                          • 2 / 2
                          • First post
                            Last post
                          Reolink cloud reolink reolink Reolink cloud reolink reolink

                          Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                          Copyright 2021 © Reolink All Rights Reserved.