Is anyone else getting a black screen after installing the new 8.03 on Windows?
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@alan-ko1987_466744861700263 Have you tried to upgrade your display driver on your PC task manager?
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@reolink-fiona yes i did. im using intel hd graphics and I updated to latest version from intel. same issue
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@alan-ko1987_466744861700263 Thank you for your feedback. We will continue to check this issue.
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I hope this helps someone, I couldn't add a link for some reason but if you do a search for "All Reolink Client Versions" no quotes, I'll be the 1st link in the search, version V7.2.2.33 worked for me 100% I used the x64 bit version I also tried 8.5.2 and 8.7.3 but none of those worked.
I have a brand new 2022 Lenovo Yoga 7i 16" with the Intel Iris Xe Graphics Card running windows 11 home and the newest version would log in successfully but just a black window and no live video or playback. I also have a 2020 Lenovo Yoga 9i with the same Graphics card but I don't have any issues with that one and the newest client. I also updated the video card from intels' website but that didn't work. -
@double76_378404753371359 Same for me on my Dell OptiPlex 5000 using the onboard graphics card. Version 7.2.2.33 works perfectly. All 8.x gives me a black screen.
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@richard_531051072159938 @double76_378404753371359 Thank you for the feedback. Our tech is optimizing the Client now. We will try to fix it in v8.8. We will also have Client Beta Test before the official release. We will make an announcement at that time.
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@double76_378404753371359
I have the exact same laptop model as yours. And I am having this screen of black. -
Is there any update on the ETA for the software release v8.8?
I have been unable to use the Reolink app on my computer ever since the last release (version 8.7.3, updated 5/12/2022) -
@s-phillips_533697934504113 The Beta firmware will come these two weeks. You can stay tuned for our announcement. We need your help to make it better.
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@simonso_527800309649569
It appears to be a compatibility issue with onboard/inbuilt graphics cards, hopefully this will be fixed in V8.8
im unsure if there is a way to turn off hardware accelleration (Maybe in your graphics settings on the PC) as this should fix
the issue until reolink can fix.
This issue does only seem to impact onboard cards from what I can see, but works perfect with PC's with a graphics card -
@reolink-fiona
Hi there, we have released a Beta Client v8.8.0 in our community! You can update the software via the link in the article. https://community.reolink.com/topic/3746/client-v8-8-0-beta-test-finally-the-time-lapse-function-on-the-client/6
You can try to disable the hardware decoding first in the Client settings to see if it can be better.
