Posts made by Carl_31331526639

Sorry that the voice command you listed above is unavailable at present. But your suggestion is very worthy of being adopted, I believe this will be our future development direction. Thank you for your suggestion.
And Google home can be used in the US, Australia, New Zealand, and Canada at present, we will expand the applied area in the future. Sorry for any inconvenience caused to you.

Sorry for any inconvenience caused to you.
If you meet the problem when you operate our camera in the future, you can send an email to support@reolink.com for further assistance.

Glad to help you solve your problems. The answer to your questions is shown below:
1. You can switch the display to a single window, please refer to Using Multiple Viewing via Reolink Client (Windows). If you fail to switch it, you can take a video and send email to support@reolink.com for further assistance.
2. Sorry that the Reolink Client cannot resize the program window by click and drag at present. We will improve this in the future.
3. Yes, the maximum display quantity in the device list is four, you need to drag the separator bar down to find your number five camera.
4. The taskbar will hide if you full view the program, you can click the Windows button on the keyboard to call the taskbar.

Sorry that the battery-powered cameras do not support the configuration of the motion detection area at present. And the PIR cannot enable or disable automatically, but your suggestion is worthy of being adopted. We will improve this function in the future and will try our best to make this camera smarter.
If the camera can't detect motion correctly, you can send an email to the support@reolink.com for further assistance.

Our new firmware has fixed the bug on the WiFi connection, you can upgrade the new firmware for your camera to fix this problem. You may visit this link to download the new firmware, please refer to https://support.reolink.com/hc/en-us/articles/360008850853.
Sorry for any inconvenience caused to you, Thank you for your understanding.

Thank you for your suggestion. What you mentioned is what we need to improve in the future. We are collecting the suggestion from other customers at present and we will forward your request to our R&D people.
You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

This design is aimed to protect the privacy of the admin in case of other person access the camera. If you don't want the NVR assigning the IP for your cameras, you can connect the cameras and the NVR to the same router separately. They are in the same LAN if you connect in this way, and then the router will assign IP for the cameras, and then you can access the camera separately or access them under the NVR.

Sorry that the Reolink cameras do not support the SSL certificate at present. We will forward your request to our R&D people, they will pay close attention to your requirement. We will notify you at the first time as long as we have an update.
Sorry for any inconvenience caused to you. If you meet the problem when you set this camera, you can send an email to the support@reolink.com, we will help you figure it out. Thanks.

Glad to help you solve this problem. You do not need to pay attention to the model of the socket, you can operate the camera without any problem as long as the power adapter you used to power this camera is DC 12V1A. For the PoE switch, please make sure the PoE injector/switch is 802.3af compliant (48V).
Note:
1. Do not purchase passive PoE injectors as they won’t work very well.
2. We recommend that you use the PoE injector/switch of high quality.

Thank you for your suggestion, we will pay close attention to your request. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.
Thank you for supporting Reolink.

Glad to hear you are interested in our new update, we are currently testing. We will publish the new firmware that applies to Google Home as soon as possible. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.
For the cloud service, this service is applicable in the US, Australia, Canada, and New Zealand at present, we will expand the scope of use in the future. Thank you for your understanding.

Glad to hear you are interested in our new update, we are currently testing. We will publish the new firmware that applies to Google home as soon as possible. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.
Thank you for your understanding and patience.

Thank you for your suggestion, this proposal is worthy of adoption. We will forward your requirement to our R&D people, we will notify you at the first time as soon as we have an update. Thank you for your understanding and patience.

Glad to help you solve this problem. Please do not worry about that, the frequent trigger will not influence the performance of the camera. But if you've enabled the push for the camera, it will remind you frequently when motion is detected, that might be an annoying thing.

Sorry to hear that the function of two-way audio can't satisfy your requirement. But we do not suggest you open the camera to fix it by yourself because the camera will not under the warranty if you dismantle it. Could you please take a video and send an email to the support@reolink.com? We will check it for you soon. Thanks.

Sorry to hear that the function of two-way audio can't satisfy your requirement. But we do not suggest you open the camera to fix it by yourself because the camera will not under the warranty if you dismantle it. Could you please take a video and send an email to the support@reolink.com? We will check it for you soon. Thanks.

Sorry to tell you that our battery-powered camera does not support the configuration of the push schedule at present. The receiving of push notification is controlled by the PIR schedule. If you set between 8 AM to 5 PM as disabled, you will not receive the push notification during this period of time, at the same time, the camera will not record when motion is detected. Sorry for any inconvenience caused to you. We will forward your request to our R&D people, we will notify you at the first time once we have the update.
Thank you for your understanding and patience.

Hi all, thanks so much for all your good suggestions and ideas.
We will collect and forward all your great ideas to our senior engineer for future development.

Hi all, sorry for the inconvenience caused.
Please provide your camera model and details to the support@reolink.com for assistance.
We will try our best to help you fix it.

We sincerely apologize for the improper expression of our customer support.
We will keep improving our service.
Both model RLC-422 and RLC-422W need to be opened up by the wrench once you want to insert the SD card or install the bracket. So our support shouldn't have questioned you.
The small lithium cell on the PCB is not user replaceable and we also don't suggest users to replace it themselves.
If you have any problems with this model,please open request to our support@reolink.com for assistance.