Posts made by Carl_31331526639

Sorry for the bad experience. The following are the answers to your questions:
1. You can turn up the volume of your phone to adjust the volume of the alarm.
2. Please change a position to install the camera for a check. Refer to Installation Tips for Reolink Battery-Powered Cameras. If the camera still can't detect the motion normally, please send an email to support@reolink.com, we will check it for you soon.
3. The configuration of the motion detection zone is unavailable on the battery-powered cameras at present. We will pay attention to this and improve this function in the future.
4. For PIR settings, you need to enable the PIR option and then set the PIR schedule and sensitivity per your requirement. This is determined by the different needs of the customer.
5. We also provide the cloud service in Canada, New Zealand and Australia now, and we will extend the use area to Europe in the future. Thank you for your patience.
6. The function of the trigger to record can only be used on the Reolink NVR, please refer to How to use the Trigger Recording via PoE NVR to learn more.

Sorry for any inconvenience caused to you, could you please take a screenshot of this post and send an email to the support@reolink.com? We will check it for you soon. Thanks.

Sorry that the motion detection can't be disabled temporarily at present. The frequent trigger at an inappropriate time is really an annoying thing, your suggestions will be a good direction to improve our product.
Sorry for any inconvenience caused. We will forward the suggestion to our R&D people and they will pay attention to this. Thank you for your understanding.

Thank you for supporting Reolink. You can list your requirements and send an email to support@reolink.com, we will introduce the most suitable product for you.

Yes, PoE cameras do not have the PIR sensing. Sorry for any inconvenience caused to you. If you meet problem when you operate Reolink product, please send email to support@reolink.com and we will check it for your soon. Thank you for your understanding.

You can upgrade the Reolink App to the latest version and set up the motion detection area via Reolink App. Launch the Reolink App, log in your device and then go to Device Settings-> MD Settings-> Motion Zones page. Now you can set the motion detection area in this page, but please note the battery-powered cameras do not support the configuration of motion detection area. Thank you for your understanding.

Sorry for any inconvenience caused to you. You can refer to How to Avoid False Alerts on Reolink Cameras to check the settings at first. The function you raised has not been realized in our product at present, but we will try our best to improve it in the future.
If the false alert is very frequent, please send an email to support@reolink.com. We will check it for you soon. Thanks.

Sorry for any inconvenience caused to you. If the WiFi disconnection problem still exists after you upgrade the firmware for the camera, please send an email to support@reolink.com and provide feedback to them. They will check it for you soon. Thanks.

Glad to help you solve this problem. Here are some suggestions for you:
1. Please refer to check the Version of Reolink Client (Windows) to check the version of your Windows Client. The latest version is V7.2.2.31, if it isn't, please upgrade it to the latest for a test.
2. If the Client is already the latest version, please reinstall the Client for a check.
If the problem still exists, please send an email to the support@reolink.com. We will check it for you soon. Thanks.

You can turn up the volume of your phone to control the volume of your Argus 2 camera. And please make sure you've enabled the two-way audio correctly, you can refer to enable Two-way Audio via Reolink App to check it.
If the person outside still can't hear the person inside, please take a video and send an email to the support@reolink.com. We will check it for you soon. Thanks.

The latest firmware of RLC-423WS is under the category of 08/14/2018 Firmware for Reolink IP Cameras (IPC_3816M), you can click to find the firmware to upgrade.

The length of the video uploaded to the cloud is 8 seconds, that is the reason why the video of full length is divided into several clips.
Sorry to tell you that the video length in the cloud cannot be prolonged. When the cloud finishes uploading the video of the first 8 seconds, it will upload the coming 8 seconds'video into another package.
We're sorry for the inconvenience caused and we are trying our best to prolong the length of the video uploaded to the cloud. Thanks for your understanding.

Sorry for the inconvenience caused to you. The tour function does not be realized on Reolink App at present, we will forward your requirement to our R&D staff, they will pay attention to that. Thank you for your understanding and patience.

Sorry for the bad experience, could you please send an email to the support@reolink.com? We will check it for you soon. Thanks.

If your Reolink camera always witnesses something unbelievable, memorable or even crazy. Submit your magic Reolink captured videos to us through this link, you will have the chance to win 10% OFF coupon + Free Reolink Argus 2. Thank you for supporting Reolink.

We publish all the new firmware in the Download Center on our website, you can find the firmware to upgrade there.
For the issue of frequent motion triggered, sorry for the bad experience, could you please take a screenshot of the record settings and submit a request here, Submit a request – Reolink Support? We will check it for you soon. Thanks.

Thank you for your suggestions. We will forward these suggestions to our R&D staff and we will try our best to make our product smarter. Thank you for your support and affirmation of our product.

You can refer to Allow Reolink Client to Pass through Windows Firewall on Windows 10 to operate. If you still can't find Reolink Client on Windows 10 firewall, please send an email to the support@reolink.com. We will check it for you soon. Thanks.

Sorry for any inconvenience caused to you. Now we’re working proactively to support more countries, including the European ones, in the future.
In order to protect our users' privacy, we still have a lot of work to do to compliant with the GDPR. Before the cloud service is available in your country, you may use SD cards to save recordings instead.
We appreciate you for your patience.

Sorry for the bad experience, could you please send an email to the support@reolink.com? We will check it and help you fix the problem soon. Thanks.