Posts made by Carl_31331526639

Hi, you may use the Snap url for that. Refer to https://support.reolink.com/hc/en-us/articles/360007011233-How-to-Capture-Live-JPEG-Image-of-Reolink-Cameras-via-Web-Browsers.

Hi Felix, thanks for your suggestion and I'll feedback to the R&D to check. If other users also have the same demand, please post here and I'll ask the R&D to try to add the feature soon. Have a nice day!

Hi， for most users, they set up the initial settings for the camera via the phone app and would create the password at that time. So you may try that password you used. Also, if you forgot the password, you may reset the camera to set it again. Refer to https://support.reolink.com/hc/en-us/articles/360006944653-How-to-Reset-Reolink-Argus-Argus-2-and-Argus-Pro.

Hi, may I know could the camera be powered on? Did you verify the outlet and power supply (or the extension cord)? Please contact the support team for further checking, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, may I know could the camera be powered on? Did you verify the outlet and power supply (or the extension cord)? Please contact the support team for further checking, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, please refer to https://support.reolink.com/hc/en-us/articles/360006916814.

Hi Carl, yes my NVR is showing RLN8-410-E. So it’s a case of waiting for the new firmware?

Also what is the best way to find out or be notified of firmware updates?

Regards RChuck

Yes, please wait for the new firmware. Also, you may submit a request to the support team to get the firmware for the first time when it was available. Refer to https://support.reolink.com/hc/en-us/requests/new.

Maybe the R&D department would consider a timer built into the firmware that could be programmed to take a snapshot at a certain time each day or every n hours and then email or push the picture to an FTP location. We as users understand that doing that everyday or every hour would deplete the battery much faster – but in my case, with a solar panel attached, power is not nearly as much of a problem. Having this capability would make using the Argus 2 a far more useful battery powered device.

This capability is really the only thing that is lacking for using a solar powered Argus 2 a weather camera.

Thanks for your suggestion and I'll feedback to the R&D to check.
Have a nice day!

Hi, thanks for your understanding. Normally, the camera will choose the stream automatically according to your current network situation. So the client may think your network could use the balance stream, but the cameras still need the fluent to work with the audio. I'll feedback your issue to the R&D to check if they could add an option to keep the fluent as the default settings at the client startup.

My NVR is very quiet, but I use an external POE switch. I wonder if the increased power draw of the POE causes the fan to work harder and make more noise?

No, it won't affect that.

Hi, thanks for your suggestion. But the Sound Detection needs the hardware supports so we may not add it. Have a nice day!

Hi Paul, may I know how did you do the test? Could you please tell us more details about your operations? Also, you may feedback to the support team to check, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, yes you can.
Please refer to https://support.reolink.com/hc/en-us/articles/360007007513-Add-Reolink-Products-on-the-WAN-via-Reolink-Client-Windows-.

Hi, may I know what's the version of the software you used? And did you get any error message when the program crashed? Please try to contact our support team to check it, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, As a new reolink customer I have been scratching my head bald trying to figure out how to view motion events on my phone and windows pc. I’m able to view them directly from the NVR.

In version V7.2.2.28 Windows client it states in the improvements “The playback file will be marked with red to identify the alarm
video.” Is this the feature were talking about in this thread? Because I still cannot see any red in my timeline.

Can anyone confirm if this feature of viewing motion alerts on Windows client and Android app is currently in development?

Regards RChuck

Hi RChuck, please check if your NVR model is RLN8-410-E in the system information tab. If it is so, we will release the new firmware to fix it soon. If not, please upgrade the firmware to check, refer to https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center.

After recently updating Reolink Client for windows I no longer have text in any of the fields displayed in the settings window. When you select the gear icon just below the Device list on the right side of window the settings box opens but almost all of the icons have no text to label what they pertain to. If I open any of these fields all of the choices are blank. I have uninstalled the client software and removed the registry entries. I also deleted the folder under Program files. I did a fresh install of the client software but the problem remains. I like the cameras and NVR but this software is terrible. I am considering returning the system for a refund if this cannot be corrected. Has anyone else encountered this issue? Any help would be appreciated. Thanks,Dave.

Hi Dave, please provide your PC's system information to the support team for a further check. Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Steven Kan, thanks for your testing and sorry for the inconvenience. Could you please take a screenshot of the System Information tab and send it to support team to check? Also, you may tell then more details about your issues and they'll help you soon. Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, please refer to https://support.reolink.com/hc/en-us/articles/360011989533-Set-up-Local-General-Settings-via-Reolink-Client-Windows- to enable the Run On Startup option. For the audio issue, please take a short video to show to the support team to check, refer to https://support.reolink.com/hc/en-us/requests/new.

Carl wrote:

Curtis Bowers wrote:

Carl wrote:

Hi, thanks for your attention on our update! Yes, we pay high attention to users’ demands and this suggestion has been accepted. But it takes time, it will be finished at the end of this year at earliest. Hope it won’t be postponed.

Carl do we have an update?

Hi, yes, the Mac client has supported this now. But the Windows version still needs more time and we will try to finish it soon. Have a nice day!

Carl, do you have an update?

Yes, the V7.2.2.28 version supports that now. Also, the firmware should be the latest version. Refer to https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center.

Hi Jim, yes, we suggest to contact the support team to check. If the camera is defective, we will process the warranty for you soon. Refer to https://support.reolink.com/hc/en-us/requests/new.