Posts made by Carl_31331526639

Thanks so much for your kind suggestions.
Your method will help a lot for users that don't need motion when they are at home as you.

Please clear the motion detection area of your camera when you are home. Then it can not detect a movement anymore after that. Please check the full detection area when you go out by referring to the instruction below.
Set up Motion Detection Area via Reolink Client (Windows)

Please send your query to support@reolink.com to help you to troubleshoot. Thanks!

We are synchronizing Argus 2 and Argus Pro to work with Google assistant to view the cameras. But the battery-powered cameras don't support to be enabled and disabled the PIR via the api. Thanks!

@Jayne @info If the area you install the cameras support cloud service and the cloud plan supports multiple cameras to be added, then you can add several cameras to the same cloud account by referring to the instruction below.

Bind Reolink Cameras to the Existing Cloud Account

Reolink only has Argus 2, Argus pro, Argus Eco and Go the four cameras supporting cloud. The other models won't show up in the list to bind to the cloud. The cloud service is only available in US/CA/AU/NZ the four countries, so the other countries won't see the cloud entrance in the Reolink App. We'll support other countries in the future. Thanks!

Hi Tommy, thanks for your query, yes, we will release the camo skin soon. But it should be within the camera suit but not for sale individually.

Hi sorry for the bad experience, could you please take a screenshot of this post and send an email to the support@reolink.com? We will check it for you soon. Thanks.

Hi, may I know what's the model of your camera? Also, you may refer to https://support.reolink.com/hc/en-us/articles/360008584054- to unbind the camera on the last page. If it still doesn't work, please take a screenshot to show us the settings page and submit a request to our support team for help. Refer to https://support.reolink.com/hc/en-us/requests/new.

Is there anyway to disable to confirmation box when closing the Windows client? When I click the “X” to close it, it drives me crazy that it is always asking me if I am sure that I want to close it.

Thanks for your suggestion, I'll feedback to the R&D to check. Have a nice day!

Hello,
As it was reported yesterday by Tom’s Guide (read the article here https://www.tomsguide.com/us/smart-home-security-despair-rsa2019,news-29601.html ), there is a Telnet vulnerability in Reolink cameras which allows full control of the camera including installation of cryptocurrency-mining malware.

“Alex “Jay” Balan of Bitdefender showed RSA attendees that four different cheap Chinese security cameras sold under the Geenker, Keekoon, Reolink and Tenvis names had terrible security. Most could be accessed over the internet via Telnet, the 1970s network protocol with no encryption. Anyone with mid-level coding skills could dial into the cameras from anywhere and watch you at home. (UPDATE: Reolink reached out to us to say it had patched the flaws with a firmware update.)”

The article mentions that Reolink has patched the flaws with an update. What is the current situation with the installed firmware? For example, I have multiple RLC-420 and RLC-422-5MP cameras. What version of firmware should I have to make sure the security vulnerability is addressed? Thank you.

Hi, please refer to https://support.reolink.com/hc/en-us/sections/360002374874-Firmware to download the latest firmware to fix this issue.

Hi Jared, may I know what's the firmware version of your camera? You may refer to https://support.reolink.com/hc/en-us/sections/360002374874 to try to upgrade the firmware to check. If it still doesn't work, please contact our support team for further checking, refer to https://support.reolink.com/hc/en-us/requests/new.

Just a couple of wabbits having fun in the snow.

https://www.dropbox.com/s/nca8ef369p48qz1/patio%20door_20190312072125_20190312072136_952700002Z7T9YBC.mp4?dl=0

Hi Fred, thanks for your share but the link cannot be open. Also, you may upload your videos to https://reolink.com/share-captured-videos/?type=All to win the free cameras. Have a nice day!

Hi, could you please contact the support team for further checking? Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, the new firmware has released, refer to https://support.reolink.com/hc/en-us/articles/360005132794-03-11-2019-Firmware-for-Reolink-C1-Pro-Camera-IPC-51316MPT-. Also, you may follow the section and get the email notification when the new firmware released.

Updated 2021/12/02:
If you want to get the firmware of C1 Pro, you can try to get help from our support team. Please submit a request here, Submit a request – Reolink Support.

Original post:
Hi, the new firmware has released, refer to https://support.reolink.com/hc/en-us/articles/360005132794-03-11-2019-Firmware-for-Reolink-C1-Pro-Camera-IPC-51316MPT-. Also, you may follow the section and get the email notification when the new firmware released.

Last week I ordered a Reolink-Argus 2 with solar-panel through Reolinks web-store. The ordering process was quite easily and my order will be delivered somewhere next week, which is acceptable.

I would love to order a Reolink C2 Pro from their website but after entering my email-address the ‘Coming Soon’ doesn’t tell me any specific dates.
However if I order the same from e.g. The Netherlands this specific camera is available and when ordered will be delivered the next day?! This comes of course at a price increase of $39.

So my question is: why are Reolink-C2 Pro cameras not directly available (‘Coming Soon’ doesn’t specify how long I must wait before the soon-event is triggered) through their own store? I don’t have any problems in waiting for longer delivery times, but currently I would love to know when someone from Reolink contacts me or can give a better time-estimate i.s.o. ‘Soon’.
What is the underlying meaning of having a ‘Coming Soon’ / register_your_email?
Is it that individuals interested in specific Reolink products have lower priority than (small) warehouses?

Hi Otto, please contact our support team for this issue, refer to https://support.reolink.com/hc/en-us/requests/new.

Any update or plans to move forward with a fast-forward option when reviewing playback on the windows client?

Yes, it could fast-forward via the client now but only for the recordings on the camera's micro SD card, not for the recordings on the NVR.

Hi, sorry for the inconvenience and could you please report the issue to the support team for further checking? Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi, could you report the issue and your camera's information to the support team for further checking? Refer to https://reolink.zendesk.com/hc/en-us/requests/new.