Posts made by Carl_31331526639

Hi Jim, yes, we suggest to contact the support team to check. If the camera is defective, we will process the warranty for you soon. Refer to https://support.reolink.com/hc/en-us/requests/new.

Hi James, may I know what's the model of your camera? Also, please refer to https://support.reolink.com/hc/en-us/articles/360006684014-Check-System-Status-via-Reolink-App to take a screenshot and send to our support team for a further check. Refer to https://support.reolink.com/hc/en-us/requests/new.

Thanks for your suggestions and sorry for that we don't have the plan now.
But I'll feedback your demand to the R&D to check.
Have a nice day!

Hi, yes, you're right. The media port used a catch-call Reolink proprietary protocol for piping all the streams and configuration through. It is not a standard protocol. Thanks in advance for your patience and understanding.

Hi Aemetz, yes, you needn't the additional power supply for the PoE cameras if you used the PoE NVR/PoE switch. But some other users don't have the PoE devices so we keep the DC port. Also, you may use the waterproof tape to cover the port when you install the camera.

Another example for those of you needing to reboot your cameras remotely. A simple call to the url below will initiate an immediate reboot assuming the webserver on the camera is still working. Also, it doesn’t appear to matter what url you actually call, as in my example below I called foobar.cgi and was able to issue an API call to get the performance counters (CPU and codec rate). You can even call these by just pasting the URL into your browser or calling with CURL or wget as they don’t take any input…easy!

http://xx.xx.xx.xx/cgi-bin/api.cgi?cmd=Reboot&rs=test&user=user&password=password
http://xx.xx.xx.xx/foobar.cgi?cmd=GetPerformance&rs=test&user=user&password=password

Hi rhatguy, thanks for your post. Sorry for that we don't suggest using the CGI commands that we didn't publish. For the CGI commands, it is an advanced way to use the camera and requires the users have basic IT knowledge. Reolink cameras are aimed at the regular users and hope they are easy to use, so we don' provide the full documentation about the APIs. Also, we got the demand now and I'll feedback to the PM and R&D to check if we could get some solution for your needs. If you need more help, please contact our support team at https://support.reolink.com/hc/en-us/requests/new.

I have the same camera and the recordings are only 12 fps even though I have it set to 30 fps. Is this the reason why? Not happy with my purchase if it is.

Hi, it is normal, the Reolink cameras will automatically drop the FPS to 12 during the night time to ensure enough exposure time so that you will have a bright image. If you have more questions, please feel free to contact https://support.reolink.com/hc/en-us/requests/new. Have a nice day!

Hi Alberto, thanks for your suggestion! I'll feedback to the R&D to check. Have a nice day!

Carl – Are API’s available for any other cameras?

We only provide some of the CGI commands for other cameras, please contact https://support.reolink.com/hc/en-us/requests/new to get it. Have a nice day!

Hi, according to the information you provided, we suspect the issue may be caused by the video card(MSI Geforce GTX 1070). You may try to reinstall the driver for it or upgrade the drive to check. Also, you may check the usage for the video card when the issue remains. Or you may use the video card(MSI Geforce GTX 1070) for two screens and the 3rd screen connect to the PC's integrated video card to check. If it still doesn't work, please contact https://support.reolink.com/hc/en-us/requests/new.

Thanks for your post and hope Scott could help you to solve it soon. If you need any further help, please feel free to contact us. Have a nice day!

Hi Tom, sorry for that we don't have the API for the battery-powered cameras. Thanks in advance for your understanding.

From time to time I notice an oddity with my motion settings on the client software, using the 8 channel NVR. One camera’s motion settings become disabled, while another camera’s motion settings previously disabled becoemes enabled. This is despite enabling the motion settings multiple times. I’m not sure if it’s the client as my motion detection emails and the audio buzzer stops working which leads me to check the nvr settings via the software, so perhaps it’s a bug with the NVR in general? This appears to have happened this morning, and I missed 6 hours of motion detection emails I normally would expect to get

It seems strange, did you share your device with others and they may change your settings? Also, please try to contact the support team for more help, refer to https://support.reolink.com/hc/en-us/requests/new.

Hi Jothi, yes, the SDXC could work but the format should be FAT32. If you have any other questions, you may also contact the support for more help, refer to https://support.reolink.com/hc/en-us/requests/new.

Carl wrote:

Hi, thanks for your attention on our update! Yes, we pay high attention to users’ demands and this suggestion has been accepted. But it takes time, it will be finished at the end of this year at earliest. Hope it won’t be postponed.

Carl do we have an update?

Hi, yes, the Mac client has supported this now. But the Windows version still needs more time and we will try to finish it soon. Have a nice day!

Hi, if the NVR and camera were on the same LAN, you should find the camera in the Menu-> IP Channel page:

Also, you may check if you enable the Auto Add on the top-left corner or contact support for more help.

Hi, you may subscribe us at https://reolink.campgn4.com/Subscribe-Us.

Hi Steven Kan, yes, we will check the size issue soon. For the power difference, the RLC-410 is a PoE camera and the 802.3af is a PoE port standard. But the RLC-410W is a WiFi camera, it doesn't support the PoE so no 802.3af compatible on it.

The Android app just crashes on my Chromebook , totally useless . I’m very disappointed with this whole system .

Hi Horne Barry, sorry for the inconvenience and we don't have the app for the Chrome OS. The crash on the Chrome OS for the Android apps is caused by the OS. Also, we'll feedback to the R&D to enhance the app for the Chrome OS, but it takes time. We suggest you may just use the Chrome browser on the Chromebook for that. Refer to Local access by the web browser.

Hi Chris, if you used the Reolink Client on Mac, it is 5 mins now. For the Windows version, we will change that soon and release the new version. But please note that the Reolink Go is a battery-powered camera, it is not designed for continuously monitor and only for motions. So we set this limit on the PC client. Thanks in advance for your patience and understanding. Have a nice day!