Posts made by Carl_31331526639

You can set the siren for the camera, and then the camera will make a sound alarm when there are motion events detected. Here is an article for your reference: Set up Sound Alarm (Siren) via Reolink App..

The image is still blurry now, right? Please reset the camera for a check, refer to How to Reset Reolink Keen, C1, C1 Pro, C2 and C2 Pro. If the problem still exists, please send an email to support@reolink.com for further assistance.

Sorry for any inconvenience caused to you. There are indeed some restrictions on the free cloud plan, for example, you can only bind one of your cameras to your cloud account. If you are interested in cloud storage, we suggest you subscribe to the paid cloud plan per your requirements. Thank you for your understanding.

Thank you for choosing Reolink. If you have other problems during operation, you can contact us for further assistance. Have a wonderful day!

You can connect the camera to the router and set up the WiFi for it. Then you can disconnect it from the router after you pass the WiFi test and mount this camera on a wall. Refer to Set up WiFi Settings for WiFi Cameras. But you need to remove it from the wall and reconfigure the WiFi via ethernet cable if it disconnects the internet someday.
Sorry for any inconvenience caused to you. Thank you for patience and understanding.

Thank you for supporting Reolink. If you have problems during operation, please feel free to contact us for assistance. Welcome everybody to share the user experience on our product, we will forward your suggestions to our R&D people and try our best to make our camera better and smarter.

Sorry for any inconvenience caused. Our RMA team is processing with your issue and we will replace a new camera for you. Please pay close attention to the update of the email. Thank you for your patience and understanding.

Glad to help you solve your problem. Here are some problems I need to confirm with you:
1. Have you set the push or email notification for your camera? How did you know your camera was triggered frequently?
2. You've installed the Micro SD card for your camera, right? There haven't recordings that stored in the SD card when you playback via Reolink App, right?
3. Please check if the Micro SD card is compliant with the standard, refer to Choose Micro SD Card for Reolink Cameras.
4. If you have another Micro SD card, you can replace the SD card for a check.

Glad to help you solve this problem. You can refer to How to Setup Motion Detection in QNAP Surveillance Station to configure motion detection for your device.

Sorry that our camera can't work with the Motioneye at present. You can access the camera via Reolink App or Reolink Client. If you need the motion notification, you can set the push notification and email notification on your camera. Refer to Enable Push Notifications on iOS and Android Phones and Set up E-mail for Reolink Products.
But I will forward your requirement to our R&D staff, you may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

Yes, the camera can support 30fps NTSC after the firmware upgrade. You can go to download center to upgrade the newest firmware for your camera. Thank you for supporting Reolink.

Sorry for any inconvenience caused to you. There is some information to confirm with you：
1. Does this problem exist before you upgrade the Client to the latest version?
2. Please run the Reolink Client as administrator for a check. Refer to: Run Reolink Client/Browser as administrator (Windows).
3. May I know what graphics card are your computer using?

The restriction of files is determined by the video duration. You can click to learn how long can the Micro SD card record. For the problem of deleting the recordings stored in the SD card, here are way ways for your confirmation:
1. The camera will cover the old recording automatically when the Micro SD card becomes full.
2. You need to take out the SD card from the camera and edit the recording on the computer.
Sorry for the inconvenience caused. We will try out best to improve this. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your patience.

Thank you for your suggestions. There are some restrictions on the battery-powered cameras at present in order to prevent battery abuse. I will forward your suggestions to our R&D staff and we will try our best to make our product better.

Sorry for the inconvenience caused. To a large extent, motion detection related to the place you install the camera. You can adjust the installation position to obtain better motion detection. You can click to learn more about the installation tips. Thank you for your patience.

The camera can scan the QR code generated on your phone but it prompts connection to router failed, right? Please confirm the problem referring to Wi-Fi Connection Failed when Setting up Battery-Powered Cameras. If the problem still exists after reading this, please send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

Thank you for your suggestion. Sorry that the recordings can't be marked as read at present. Sorry for the inconvenience caused. I will forward your suggestion to our R&D staff and they will register your proposal in the requirements form. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us.
If you have other problems during operation, please send an email to support@reolink.com for further assistance. Thank you for your understanding.

Sorry that you can't turn on the infrared at a specific time. If you operate the camera separately, you can turn on the infrared LED at the specific time manually. Here is an article for your reference:Turn off/on Infrared Lights or Status LED via Reolink App. Sorry for any inconvenience caused to you. Thank you for your understanding.

Have you set the RLC-420 record to your PC? You can disable UID in Advanced Network interface via Reolink Client and see if the CPU loading returns to the normal value. If the problem still exists, please send an email to support@reolink.com, our support team will check it for you soon. Thanks.

We will publish the new Android App to fix this problem this week. Please pay close attention to the update prompt popping out on your phone. You also can find out the version update referring to Find out the Version of Reolink App. Sorry for any inconvenience caused to you. Thank you for your patience.