Posts made by Carl_31331526639

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink.com? Our support team will check this problem for you soon. Thanks.

The username is admin and the default password is blank(no password). If you forget the password you set before, you need to factory reset the camera and set a new password. If you have other problems, please send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

Sorry for the restriction on the battery-powered cameras. But the battery-powered cameras can't work with the NVR at present. If you think the SD card recording is not safe enough, you can upload the recordings to the cloud. And you also can choose a hidden location to install your camera. Sorry for the inconvenience caused. We will pay more attention to the anti-theft issue about the battery-powered camera in the future.
If you have other problems during operation, please send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

At present, we've built the connection between the Google Home and our cameras. Support on IFTTT is on the road and our R&D staff will pay close attention to this item. Thank you for your eager attention.

Thank you for your suggestion. Sorry for any inconvenience caused to you. I will forward your suggestions to our R&D staff and they will pay attention to it. You may subscribe our emails to get the news: https://reolink.campgn4.com/Subscribe-Us. We will try our best to make our camera smarter.
If you have other problems during operation, please send an email to support@reolink.com, our support team will check it for you soon. Thanks.

Sorry for any inconvenience caused to you. Hope you have a good user experience this time. Have a wonderful day!

Here is an article teaching you how to renew the cloud plan when it is expired. Refer to How to renewal the cloud plan. If you have other problems during operation, please send an email to support@reolink.com. We will check it for you soon. Thanks.

Hi Harry,
Thank you for your update. If you have other problem during operation, please do not hesitate to contact us for further assistance. It is our honor to make you satisfied. Have a wonderful day:)
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Yes, you can try lowing the sensitivity to reduce the false alarm. Refer to How to Avoid False Alerts on Reolink Cameras.

Reolink PoE security cameras can work with the Ethernet cable of CAT 5 and above. You can choose one of our PoE cameras to work with the CAT 6 flat wire. But you need to purchase the flat wire on your own. Thank you for supporting Reolink.

Sorry for any inconvenience caused to you. Please set a lower sensitivity at night for a test. Refer to How to Configure Motion Detection Sensitivity for Reolink Cameras. Or you maybe need to clear up the spider web to solve this problem completely.

May I know where are you come from? At present, the U.S., Canada, New Zealand, and Australia that support the cloud service can run the Google Home. If you are located at one of these four countries, you can send an email to support@reolink.com for further assistance. Thank you for your understanding.

Hi Chris,

Sorry for the long journey to replace the camera. I've forward your opinion on the replacement freight to our RMA team, they will negotiate with you and provide you a perfect solution.
Thank you for supporting Reolink. Have a wonderful day:)

Hi Pat
I understand the inconvenience you met. But cutting the ethernet cable will void the warranty and affect the usage of the camera. We suggest you install the camera in the normal way. And maybe you can consider the battery-powered camera next time which is totally wireless and easy to install. For more details about the battery-powered cameras, you can send an email to support@reolink.com for further assistance.

Yes, Argus 2 can work with the Google Home at present. If you meet problems during operation, please send an email to support@reolink.com. Our support team will check it for you soon.

The log out time in Reolink App has been extended to 20 minutes. In Reolink Client, the warning of log out will prompt out in 5 minutes and will log out after 10 sec if you haven't conducted any further demand. You can refer to The Log Out Time of the Battery-powered-Camera to learn more. Sorry for any inconvenience caused to you. Thank you for your understanding.

Have you set the same FTP schedule for other channels? Like the picture is shown below.
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Thank you for supporting Reolink. Glad to help you solve those problems.
1. You need to add the camera via UID and password to build the connection between the Reolink Client and the camera.
2. Do you mean the camera can't be trigger by motion and can't record normally? You can refer to How to Set Motion Detection Recording to Micro SD Card for Reolink Cameras for a check.
3. What does the image looks like when you live view this camera? Could you please take a screenshot and send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

Sorry that you can't find the individual camera’s firmware via Reolink App or Client. You can check the firmware of the cameras only when you connect the NVR to the monitor, and then you can find the camera's firmware in Menu->IP channel page. Sorry for any inconvenience caused to you. Thank you for your understanding.

Are you refer to the blue status LED in front of the camera? If the answer is yes, sorry to tell you that the status LED can't be turned off.
Sorry for any inconvenience caused to you. Thank you for your understanding.