Posts made by Carl_31331526639

Sorry to tell you that the display order on Reolink App is determined by the time you add this camera. The display order on Reolink App can't be changed at present, sorry for any inconvenience caused to you. If you have other problems during operation, please send an email to support@reolink.com for further assistance.

The battery-powered camera is a kind of wireless camera. Connected to the power adapter all the time isn't a regular way to use this camera, so we do not suggest you use this camera in that way. Besides, the PIR sensor will not work through the window glass. So it's difficult to detect an intruder beyond the glass.
Sorry that the detection mode will not be changed temporarily，we will notify you if there is an update. If you are interested in pixel motion detection, you can consider other models of camera. Click to learn more details about other models of camera.
Thank you for choosing Reolink.If you have other problems during operation, please send an email to support@reolink.com for further assistance.

Sorry for any inconvenience caused to you. Could you please send an email to support@reolink.com? We will check the stock situation for you soon. Thanks.

Sorry that the battery-powered cameras can't work with the Reolink NVR. But you can connect the other WiFi camera to the PoE NVR, you can click Make Reolink WiFi Cameras Work with Reolink PoE NVRs to learn more. Sorry for any inconvenience caused to you. If you have other problems during operation, you can contact the support team:support@reolink.com for further assistance.

Yes, you can access the Argus 2 via UID and password remotely. You can refer to How to Access Reolink Products Remotely to learn more. But the automatic capture does not realize at present, you can only capture manually according to your requirement. We will consider adding this function to the camera in the future. Thank you for supporting Reolink.

Sorry for the bad experience, could you please take a screenshot of this post and send an email to the support@reolink.com? We will check it for you soon. Thanks.

Sorry that you can configure only 1 wifi network for the camera at present. It will not connect to other WiFi if it disconnects from the WiFi you configured for it. But your suggestion is really a good idea, I will forward this suggestion to our R&D staff. We will notify you if our product supports this function in the future. Thank you for your understanding and patience.

We've published the new firmware for your camera recently. You can go to download center to upgrade the firmware for your RLC-511W. You don't need to worry about the vulnerabilities threat, our camera is very safe to use. The new firmware will modify the bugs, please upgrade firmware for your camera. If you have other problems during operation, please feel free to contact support@reolink.com for further assistance. Thank you for supporting Reolink.

Per your requirements, I suggest you consider the Argus 2 which can record to SD card and work with the cloud. But you need to connect it to the WiFi, otherwise, you will not access it via Reolink software remotely. Here are the answers to your questions:
1. The cloud service is available in the US, Canada, Australia, and New Zealand now. And you need to bind your device to the cloud via Reolink App. Refer to Create a Cloud Account and Bind Cameras to the Cloud Plan via Reolink App.
2. The videos will upload to the cloud via the internet, you can view the videos on Reolink App or download the videos to your phone.
3. Sorry to tell that the battery-powered camera can't work with the NVR, it also can't record continuously, it will record when motion is detected.

I am glad to hear you are a big fan of our camera. Thank you for supporting Reolink. Sorry that we didn't test our camera under such low temperature before. The camera might not record or powered on normally, the problem caused by extremely cold temperatures is unpredictable, so we don't suggest you install it in the temperature lower than -10°C. We are collecting the suggestions from other customers now, then our R&D team will test the camera at a lower temperature in the future. We will try our best to improve the performance of our product.
Sincerely wish you apologize again. Thank you for choosing Reolink.

Yes, the operating temperature of the camera is -10°C~+55°C (14°F~131°F). You can't install it outside below than this temperature because it cannot withstand. The low temperature will affect parts of the performance of the camera. Thank you for your suggestion, I will collect them and forward to our R&D staff. Sorry for any inconvenience caused to you.
We will try our best to overcome this difficulty in the future. Thank you for your patience and understanding. If you have other problems during operation, please send an email to support@reokink.com, we will check it for you soon.

Glad to help you solve those problems, the answers are listed below:
1. Now the cloud service is only available in the US, Australia, New Zealand, and Canada. We will expand the use area in the future. Sorry for any inconvenience caused to you.
2. Yes, you need to cut the "U" in the back of the skin using the knife, then the USB cable can go through the skin to charge the camera.
3. Except for push notification, if you change a setting via Reolink App on your device, it will take effect on all mobile devices that have access right. But if you enable push on your device but your wife does not, the notification will only send to your device.
4. The SD card will overwrite the video automatically when it becomes full.
5. You need to set the SSID of the WiFi extender as same as your router, otherwise, you will lose the connection between the camera and the router.
Thank you for choosing Reolink. If you have other problems, please do not hesitate to contact us.

That means you only can access the battery-powered camera with UID on Reolink App/Client. The battery-powered camera does not support access via IP address at present. If you want to timelapse video, you need to record or capture manually to get the material you want. You can refer to Manual Capture/Record via Reolink App to learn more. Sorry for any inconvenience caused.

Thank you for your feedback. Glad to hear your problem has been solved by yourself. If you have other problems during operation, you can leave the message here or contact our support team: support@reolink.com for further assistance. Thanks.

Currently, only Argus 2 and Argus Pro can be used with Google Home, we will publish the firmware that can work on other PoE cameras in the future. You may subscribe our email to get the news: https://reolink.campgn4.com/Subscribe-Us.Thank you for supporting Reolink.

How did you know one of the cameras performs better than the other? Please provide the screenshot of the firmware version of your two Argus 2 to us. And mark out the firmware with a good performance. I will forward the screenshot to our engineer to analyze and help you solve this problem. Thank you for your patience.

Under this circumstance, Reolink Go might not compliant with your requirements. The battery-powered cameras can only be accessed via UID and it does not support the FTP uploading. Besides, it will begin to record only when it is triggered by motion. Please send an email to support@reolink.com and explain your situation, we will provide you with a perfect solution.

Sorry for the inconvenience caused. You can access the battery-powered camera as an administrator as long as you have the password, the configuration of the common user does not realize on the battery-powered camera now. We will add the guest user for IOS/Android Reolink App in the future, please give us a little more time. Thank you for your understanding and patience.

Thank you for your update. Please do not worry about that, I will help you solve this problem. Here are some questions I need to confirm with you:
1. Have you switched the cloud plan within 7 days? What is the plan you subscribed to before subscribing the current standard plan?
2. You fail to bind the second new Argus 2 to your cloud account, right? What is the error message? Please provide the screenshot of the error message to us for a check.
3. How many cameras do you have? And how many cameras are you bind to your cloud account now?
4. If you still have other cameras, please bind it to this cloud account and see if you can bind it successfully.
Please answer the question listed above, we will collect the information to confirm your problem. If the problem really exists on cloud binding, we will fix it as soon as possible. Sorry for any inconvenience caused to you. Thank you for your cooperation.

We are testing our camera on Google Home now and will publish the new firmware that can work with it. Now we have started to explore the smart home field, we will offer more home security products in the future. Please give us a little more time. Thank you for your understanding and patience.