Posts made by Cynthia_124785627824270

I'm sorry, right now we only have this kind of built-in light for all of our cameras. But I'll forward your feedback to our engineer. For the POE switch that can work with our camera, please check: https://support.reolink.com/hc/en-us/articles/900000592726-Which-PoE-Injector-Switch-Can-I-Use-for-Reolink-POE-Cameras.

In this case, Could you please contact our support team at support@reolink.com? And please also send us some videos of the false alarm videos. We'll need to let our engineer check first.

This problem may need some time to troubleshoot. To better help you, could you please contact our support at support@reolink.com?

Could you please send us a screenshot to show the problem?
Or you can contact our support team at support@reolink.com to troubleshoot.

Please allow me to explain briefly how the camera detection works: the camera detects the motion based on the image changes (the background) in each frame. So when the object reaches a certain degree the camera will be triggered.
Intensive motion like rain/snowflakes, insects attracted by IR lights, may also cause frequent alarms which may not have a good solution to it.
If you want to detect a person or car, you can have a look at our cameras that support smart detection.

In the old version of the firmware of the camera, the motion detection zone does not work with AI. Could you please contact our support team at support@reolink.com? They will help you upgrade the camera.

Could you please contact our support team at support@reolink.com? Hope that they will provide you with a better solution.

Hello! Here is all the API we can provide. Hope that it can help you.
CGI.docx

The function of the fan inside of the Reolink NVR system is heat dissipation.
The temporary solutions to reduce the noise:
* Check and adjust the screws, tighten the fan.
* Remove the cover case of the NVR to test.
* If possible, you may also put the NVR elsewhere.

Hello! We do not add this function to our 4K cameras currently. We will forward your feedback to the R&D team and hope that they can make improvements in the future. Before that, could you please live view the camera in Clear mode on the Reolink software?

Could you please contact our support team at support@reolink.com? They will help you solve the problem.

We are sorry to tell you that this function is not supported currently.
We will forward it to our R&D team. They'll see whether we receive similar feedback and put it into the schedule.
It will take time to evaluate the request and to achieve it.

The password is the login password you set for the camera at the first time you use it.
If you can still access the camera on the Android phone, you can restore the camera on the APP in this way.
https://support.reolink.com/hc/en-us/articles/360003545494-Restore-via-Reolink-App?source=search
And then you can set a new password for the camera and use that password on your iPhone.

If you have a tax and shipping issue, could you please contact our support team at support@reolink.com? Our support will try their best to help you.

Our POE cameras support IP66 waterproof. If you like, you can also use the junction box to protect the cable.

We are sorry to tell you that we haven't tested the encoders with our NVR so we cannot confirm if the encoders can work with the NVR. If you still have questions, could you please contact our support team at support@reolink.com?

We are sorry to tell you that this function is not added to the Client currently. We will forward your feedback to our R&D team and help them make improvements.

If there is still no luck, could you please contact our support team at support@reolink.com? They will help you troubleshoot.

Please download the latest version Client 8.2.6 on your PC, and add the camera to your Client in this way.
https://support.reolink.com/hc/en-us/articles/900003664686-How-to-Add-cameras-or-NVR-by-UID-via-Reolink-Client-New-Client-?source=search

There are no settings to "activate" the ethernet.
Could you please contact our support team at support@reolink.com to troubleshoot? If the camera is defective, we will handle the warranty according to our policy.